Northern Telecom Voice Mail 4,0 Reference Guide

							Off-premise Message Notification  75
P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Turning Off-premise Message Notification on and off
Off-premise Message Notification can be turned on or off at any time. When you 
turn Off-premise Message Notification off, you do not affect any of the assigned 
parameters (refer to 
About Off-premise Message Notification on page 61.) When 
Off-premise Message Notification is turned on, you are notified whenever you 
receive a Norstar Voice Mail message during the time you specified.
To turn Off-premise Message Notification on and off: 8.Press SETUP
  to set up a new destination number, and 
follow the steps in 
Setting up Off-premise Message 
Notification to a phone number on page 62 or 

Setting up Off-premise Message Notification to a 
Directory Number on page 64 or Setting up Off-
premise Message Notification to a pager number on 
page 66.
Note:When you are done inserting destination 
numbers, press ¨ to end this session.
1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press  OK
 or £.
3.Press ADMIN
 or ¡.
4.Press ß to open the Off-premise Message 
Notification menu.
5.Press SELECT
 or Û.
6.Press CHNG
 or Ú to turn Off-premise Message 
Notification off if it is on (as shown).
7.Press OK
 or ¥ .
Note:Press TIME
 to review the start and stop time 
parameters.
8.Press ¨
 to end the session.
Notify 1:none        NEXT
Pswd:
OTHR    RETRY    
0 new  0 saved
PLAY   REC   
Mailbox admin
GREET  PSWD   QUIT
Msg notify
ADMIN  
Notify on    TIME    OK
Notify off
CHNG    TIME     
Mailbox admin
GREET   PSWD  QUIT 
						

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It is possible for a person receiving an Off-Premise Message Notification call to 
cancel Off-premise Message Notification to their destination number. This is useful 
when a destination has been incorrectly programed and a wrong party is receiving 
calls. The recipient of an Off-premise Message Notification call hears the following 
voice prompt: “Message for (name of mailbox owner). To log in press Ú . If you 
have received this call by mistake, please press Û .”   
						

							P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
Äá¡á allows you to record an active telephone call and place the 
resulting message in your mailbox. Before activating the Call Record feature, you 
should ask the parties on the call for permission to record the call.
The maximum length of the Call Record message is determined by the Class of 
Service setting for your incoming message length. If the mailbox message length is 
surpassed, the voice prompt “Recording stopped. The recording limit has been 
reached” plays and the recording ends. After Call Record has been stopped, you can 
you can re-activate Äá¡á to start another record call session. The 
call will be recorded in two separate messages if this occurs. Ask your System 
Coordinator for the message length that is assigned to your mailbox.
Note:Call Record is not enabled by default. The System Coordinator must enable 
this feature by assigning you a Class of Service that supports Call Record. 
In some areas Call Record is not available as it contravenes local laws. Ask 
your System Coordinator about the availability of Call Record in your area.
Using Call Record
After a call is recorded, Norstar Voice Mail places the recorded call, as a message, 
in the mailbox associated with the extension that activated the Call Record feature. 
The includes alternate DNs associated with the mailbox. The Call Record message 
can be forward to other mailboxes. For more information on forwarding messages, 
refer to Forwarding a copy of a message to one or more recipients
 on page 45.
To record a call:
 
Recording a call11
1.While on an active call, press Äá¡á . 
Other parties on the call may hear hold tones while the 
system conferences in Norstar Voice Mail. 
Before the call begins recording, the prompt “This call 
is being recorded” plays to all the parties on the call 
and then a recording tone is heard.
2.Press  QUIT  to stop the call recording. The Call 
Record message is left in your mailbox 
Press  PAUSE  to suspend the call recording. Press 
RESUME  to continue call recording or press  QUIT  to 
stop the call recording.
If the message is stopped, all the parties on the call 
hear “Recording stopped”.
Recording
PAUSE        QUIT 
						

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Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
						

							P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes some easy to follow guidelines for optimizing the use of 
Norstar Voice Mail.
Norstar Voice Mail Tips 
To take advantage of Norstar Voice Mail and its many features:
Listen to your messages frequently. Answering your messages promptly 
encourages callers to use Norstar Voice Mail, and reassures them that it is as 
reliable as speaking with you personally.
You do not have to be at your desk to play your messages. When you are away from 
your desk, you can play your messages from any touch tone phone. 
Clean up your mailbox. There is limited storage in your mailbox and within 
Norstar Voice Mail. Do not save messages unless you need to listen to them again. 
When you are finished with a message, erase the message to free up storage space 
for yourself and other mailbox owners.
Keep a record of your password in a secure place. Treat your Norstar Voice Mail 
password just as you would a secret code. Write down your password and keep it in 
a safe place. Do not keep your password near your telephone. If you let someone 
else have temporary access to your mailbox, change your password afterwards. If 
you forget your password, the System Coordinator can reset it to the default 
password 0000. You can then enter a new password.
When sending messages, make them brief and to the point. More than 75% of 
the time spent on a normal business telephone call consists of making small talk, 
pleasantries and other socializing. Sending a message rather than making a call can 
save you time. Although you should avoid sounding hurried or rude, try to confine 
your messages to the essentials.
Change your Primary greeting frequently. It is a good idea to change your 
Primary greeting on a regular basis. Changing your greeting indicates that you listen 
to your messages and maintain your mailbox on a regular basis. Changing your 
Primary greeting provides a personal touch that frequent callers will appreciate.
Make your Alternate greeting specific. Choosing an Alternate greeting usually 
means you are away from the office. If you are out of the office, indicate in your 
Alternate greeting when you expect to return. If you will be checking your mailbox 
even though you are out of the office, make that clear. If callers can reach you at 
another phone number, ensure that your message includes the phone number and 
the time period of the temporary arrangement. If you are going to be out of the 
office, remember to forward your telephone to Norstar Voice Mail.
Norstar Voice Mail Tips12 
						

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Norstar Voice Mail Reference GuideP0886602 Issue 1.0
Extended Absence Greeting. Begin this greeting by announcing your vacation or 
travel plans. This gets the attention of the caller. For example, “Vacation alert! Hi, 
this is Marshall. I will be on vacation starting on the 5th, and I will be returning to 
work on the 12th. If you care to do so, please leave a message and I will return your 
call when I return from vacation. For immediate assistance, please press zero.”
Record your greetings and messages clearly. For a better quality recording, speak 
directly into the receiver. Do not use the Handsfree feature. Remember to speak 
clearly with a pleasant voice at a pace that is easy to understand. Do not speak too 
softly or loudly or make the greeting or message too lengthy. After recording a 
greeting or message play it back. Make sure that your greeting or message sounds 
the way you want it to before accepting it.
Do not forget to use the Copy and Reply features. You can use Norstar Voice 
Mail to send copies of messages to other mailboxes and reply to messages with a 
message of your own. When sending copies of messages to other people, ensure that 
your introduction explains why you are forwarding a copy of the message. Is the 
copy for information only? Should the message have originally been sent to the 
person to whom you are forwarding it? Who is responsible for the action on the 
message?
Use Group Lists for multiple copies of messages. If you find that you regularly 
send the same message to several different people, ask the System  Coordinator to 
create a Group List for you. With a Group List, you can send the same message to 
all the mailboxes in the Group List.
Encourage Norstar Voice Mail use. Old habits are sometimes hard to break, and 
some people have difficulty accepting or even trying new technologies. Use your 
Personal mailbox and other Norstar Voice Mail features, and encourage your co-
workers and frequent callers to use them too.
Report problems promptly. If you encounter problems using Norstar Voice Mail, 
report the trouble to the System Coordinator as soon as possible. 
						

							P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes some problems that might occur while you are using 
Norstar Voice Mail. This chapter includes a list of typical problems and what to do 
when they occur.
The problems you encounter while using Norstar Voice Mail are usually operating 
problems. Sometimes a difficulty occurs that indicates a system problem with the 
Norstar Applications Module. When strange or unusual happenings occur that are 
not covered in this chapter, report them to your System Coordinator immediately.
The Automated Attendant transfers some callers to the General Delivery Mailbox.
Norstar Voice Mail requires a tone signal and a minimum voice level. If a response 
is not received, the caller is automatically transfered by the Automated Attendant to 
the Norstar Voice Mail operator. If the operator is not available, the call is 
transfered to the General Delivery mailbox.
The directory number (DN) being called may not have a mailbox assigned to it. Ask 
your System Coordinator to verify that the mailbox is assigned to the DN.
Feature 981 produces a LOG prompt on my Norstar display.
Whenever the Log: prompt appears on the display, it can be caused by:
•The DN you are using may not have an operating mailbox. If the DN does not 
have a mailbox, Norstar Voice Mail requests both a mailbox number and a 
password.
•A Guest mailbox which normally does not have an assigned DN. Ask your 
System Coordinator to verify that your DN is properly assigned to your 
mailbox.
My telephone cannot be forwarded to Norstar Voice Mail.
If you are attempting to forward your DN to Norstar Voice Mail and the display 
shows Not in service you might be forwarding to the wrong DN number. Use 
feature code 985 to verify you are calling the correct Norstar Voice Mail DN 
number.
My mailbox is not accepting messages.
A mailbox will accept messages only when the mailbox is initialized. A mailbox 
cannot receive messages until it has been initialized by the mailbox owner. Initialize 
your mailbox. Refer to the Norstar Voice Mail Quickstart in the Norstar Voice Mail 
User Guide, or to Chapter 3 in this guide.
Troubleshooting13 
						

							82  Troubleshooting
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 My name is not played in the Company Directory.
Check to ensure that your mailbox has been initialized. If it is not initialized, your 
name is not played in the Company Directory and your mailbox cannot receive any 
messages. If you have recorded your Company Directory name, ask your System 
Coordinator to ensure that the Company Directory Override is set to YES.
I have forgotten my mailbox password.
A forgotten password cannot be recovered. Your old password must be reset to the 
default password of four zeros (0000). After the System Coordinator has reset your 
password, you must open your mailbox and change the default password.
I attempt to access my mailbox and am met with the recording: “This mailbox has been 
locked to prevent unauthorized access. Please contact your administrator for assistance.”
Your mailbox is assigned a maximum number of incorrect password attempts. 
Norstar Voice Mail records the number of incorrect attempts from the last time your 
mailbox was successfully accessed. Once the number has been passed you are 
“locked-out”. Your mailbox cannot be opened again until the System Coordinator 
resets the password.
Norstar Voice Mail Timeout
The Norstar Voice Mail Timeout feature allows five seconds for you to make your 
option choice. If Norstar Voice Mail does not detect an option selection, the 
Automated Attendant replays the option list. If an option is still not selected, 
Norstar Voice Mail ends the session.
Norstar Voice Mail has minimum voice level detection. When Norstar Voice Mail 
does not detect an audio signal, it requests the caller to speak louder and provides 
the option to re-record. If no voice level is detected after the prompt, Norstar Voice 
Mail ends the session.
Messages are cut off
If people need to leave long messages in your mailbox (up to 10 minutes), you can 
ask the System Coordinator to give you more message recording storage space.
I attempt to listen to my messages and I am met with this recording: “Your mailbox is full. 
You must erase some messages before you can listen to new messages.”
Your mailbox is equipped with the Never Full Mailbox feature, which allows a 
caller to leave a message in your mailbox, even if the mailbox is “full”. The 
message will be stored, but cannot be accessed until you delete at least one saved 
message. If you find that you need more message time in your mailbox, you can ask 
your System Coordinator to give you more storage space.
Wrong prompt language
If the wrong language appears on the display of your Norstar telephone, ask the 
System Coordinator to change this. 
						

							Troubleshooting  83
P0886602 Issue 1.0Norstar Voice Mail Reference Guide Outbound Transfer does not work.
Ensure that you have recorded the correct instructions for callers in your personal 
greeting. In your greeting, tell callers to press à to reach you. Refer to 
Outbound 
Transfer on page 54.  
Ensure that the destination number that you have entered is not restricted. For 
example, if you cannot call long distance numbers from your telephone, then you 
cannot set up Outbound Transfer to a long distance number.
Check to see if Outbound Transfer is turned on. Refer to 
Turning Outbound 
Transfer on and off on page 59. 
Off-premise Message Notification does not work
If Off-premise Message Notification does not work, ask the System Coordinator to 
check the Off-premise Message Notification parameters. Also, ask the System 
Coordinator to check if you are allowed to have Off-premise Message Notification. 
Ensure that the destination phone number and time parameters are correct.
Ensure that the destination number(s) that you have entered are not restricted. For 
example, if you cannot call long distance numbers from your telephone, then you 
cannot set up Off-premise Message Notification to a long distance number.
Check to see if Off-premise Message Notification is turned on. Refer to 
Turning 
Off-premise Message Notification on and off on page 75. 
						

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