Northern Telecom Voice Mail 4,0 Reference Guide

							P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes the Norstar Voice Mail feature codes and mailbox options, 
and includes the following topics:
•Feature codes
•Determining custom feature codes
•Programing a memory button with a feature code
•Mailbox options
Feature codes
The table Description of feature codes on page 17 explains the purpose of each 
Norstar Voice Mail feature code.
Feature codes are assigned during installation. The feature codes in this guide are 
the default feature codes. If your company is using custom feature codes, you need 
to find out what the custom feature codes are. To determine the Norstar Voice Mail 
custom feature codes, refer to 
Determining custom feature codes on page 17.
Once you know the feature codes that your company is using (default feature codes 
or custom feature codes), you can program the feature codes onto memory buttons. 
For information, refer to 
Programing a memory button with a feature code on 
page 18.
Feature codes and mailbox options4 
						

							16  Feature codes and mailbox options
Norstar Voice Mail Reference GuideP0886602 Issue 1.0
Note:When a caller leaving a message in a mailbox is interrupted, the part of the 
message that was recorded before the interruption remains in the mailbox. 
Delete this message. If Off-premise Message Notification is turned on, the 
interrupted message causes Norstar Voice Mail to call the Off-premise 
Message Notification number immediately. For information on Off-premise 
Message Notification, refer to 
About Off-premise Message Notification 
on page 61. 
If Outbound Transfer is turned on, you cannot interrupt the call unless you 
interrupt it before the caller gets transferred to your Outbound Transfer 
destination number by pressing à. For information on Outbound Transfer, 
refer to 
Outbound Transfer on page 54. 
Feature Code NameDefault feature 
codeDescription
Leave MessageÄ
 á¡âUsed to leave a message in a mailbox. No 
password is required.
Open MailboxÄ
 á¡ÚUsed to open your Personal mailbox to 
listen to your messages and access Norstar 
Voice Mail options. Your personal 
password is required.
Operator StatusÄ
 á¡ÛNot a user feature. Used by the System 
Coordinator, receptionist, or Operator to 
set the Operator Status.
Norstar Voice Mail 
directory number (DN)Ä
 á¡ÞUsed to determine the Norstar Voice Mail 
DN. You need to know what the Norstar 
Voice Mail DN is when you forward your 
DN to Norstar Voice Mail. 
Call Forward to 
Norstar Voice MailÄ
 á¡ÝUsed to forward all incoming calls to 
Norstar Voice Mail. 
Transfer Ä
 á¡ßUsed to transfer calls to a mailbox.
Interrupt Ä
 á¡àUsed to interrupt Norstar Voice Mail when 
a caller is listening to your personal 
mailbox greeting or leaving a message. 
This allows you to speak with a caller who 
has reached your mailbox. (Refer to the 
Note that follows this table.)
Voice Activated 
DialingÄ
 á¡¡The Voice Activated Dialing feature gives 
you the ability of directing your own calls 
by speaking the name of the person you 
want to reach. The Speech Recognition 
Automated Attendant option must be 
installed on the Norstar Voice Mail system 
before this feature can be accessed.
Call RecordÄ
 á¡áUsed to record a telephone call from your 
Norstar telephone. The resulting message 
will be deposited in your mailbox. 
						

							Feature codes and mailbox options  17
P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Determining custom feature codes
If your company is using custom feature codes, you need to find out what the 
custom feature codes are. To determine the Norstar Voice Mail custom feature 
codes, use a Norstar two-line display telephone. 
To determine the Norstar Voice Mail feature codes:
Once you have determined the custom feature codes, make sure that you record the 
custom feature codes in the appropriate column in the table Description of feature 
codes. 
Table 1 Description of feature codes
1.Press Ä á ¥ Ú.
2.The name and numerical code of the first feature, the 
Leave Message feature, is shown on the display. The 
xx represents a number between 00 and 99. Record the 
custom feature code for the Leave Message feature in 
the appropriate column in the table Description of 
feature codes. Press NEXT
. 
3.The display now shows the name and numerical code 
of the Open Mailbox feature. Record the feature code 
for the Open Mailbox feature in the appropriate 
column in the table Description of feature codes. 
Press NEXT
.
4.Continue pressing  NEXT
 to show all of the Norstar 
Voice Mail feature codes and record them in the 
appropriate column in the table Description of feature 
codes.
5.This display is shown when you reach the last Norstar 
Voice Mail feature code, the Interrupt feature code. 
Press  QUIT
  or  ¨ to end the session.
Feature Code nameDefault feature 
codeCustom feature 
code
Leave MessageÄ á¡âÄ á  ___  ___
Open MailboxÄ
 á¡ÚÄ á  ___  ___
Operator StatusÄ
 á¡ÛÄ á  ___  ___
Call Forward to Norstar Voice MailÄ
 á¡ÝÄ á  ___  ___
Transfer Ä
 á¡ßÄ á  ___  ___
Interrupt Ä
 á¡àÄ á  ___  ___
Voice Activated DialingÄ
 á¡ßÄ á  ___  ___
Record Call Ä
 á¡áÄ á  ___  ___
Leave msg:    F9xx
              
Open mbox:    F9xx
              
Interrupt:    F9xx
              QUIT 
						

							18  Feature codes and mailbox options
Norstar Voice Mail Reference GuideP0886602 Issue 1.0
Programing a memory button with a feature code
Each Norstar Voice Mail feature code can be programed to a single memory button. 
To program a memory button:
Use one of the paper labels that came with your Norstar telephone to identify the 
programed button. To use the feature, press the labeled button.
Mailbox options
To access the main mailbox menu, refer to the table Main Mailbox menu and 
options. The main mailbox menu options are described in the table Main Mailbox 
Options. 
To access the mailbox administration menu, refer to 
Mailbox Administration 
menu on page 19. The mailbox administration options are described in the table 

Mailbox Administration Options on page 20. 1.Do not lift your receiver. Press Ä¥Ü.
2.There is a transient display which shows Program 
Features.
3.Press a programable button.
4.Press Ä. 
5.Enter the feature code number you want to program. 
For example, enter á¡â to program the Leave 
Message feature code. For a list of frequently used 
feature codes, refer to the table 
Description of feature 
codes on page 17.
The display shows that the button has been programed.
Repeat steps 1 to 4 for each Norstar Voice Mail 
feature code you want to program.
Program Features
Press a button
QUIT
Feature code:
QUIT
F_
QUIT    CLEAR
Programmed 
						

							Feature codes and mailbox options  19
P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Main Mailbox menu and options
To access the main mailbox menu:
Table 2 Main Mailbox Options
Mailbox Administration menu
To access the Mailbox Administration menu: 1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press OK
 or £.
3.The main mailbox menu options appear. Choose one 
of the options shown in the table below.
Display 
Button Button Task DescriptionFound on Page
PLAY
ÛListening to your mailbox messages (new messages).30
RECÜMessage delivery options.43
--ßListening to your mailbox messages (saved messages).30
ADMIN¡To change mailbox options. Refer to the Mailbox 
Administration menu.19
--âTo talk to an operator if an operator is available. --
--£About the Automated Attendant. 6
1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press OK
 or £.
3.Press ADMIN
 or ¡ .
4.Choose one of the options shown in the table ’Mailbox 
Administration Options’.
Pswd:
OTHR   RETRY    
0 new  0 saved
PLAY   REC   
Pswd:
OTHR   RETRY    
0 new  0 saved
PLAY   REC   
Mailbox admin
GREET  PSWD   QUIT 
						

							20  Feature codes and mailbox options
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Table 3 Mailbox Administration Options
Display  
Button Button Task DescriptionFound on Page
--ÚRecording or changing your name in the Company 
Directory. 13
GREETÛRecording the Primary or the Alternate mailbox 
greeting.23
PSWDÝChanging your mailbox password.12
--ÞAssigning a Target Attendant. The Target Attendant 
answers the call if a caller presses 0 during the call. 
The Target Attendant overrides the Designated 
Operator.14
--ßAbout Off-premise Message Notification.   61
--¡Outbound Transfer. 54
QUIT¥To quit the Mailbox Administration menu and return 
to the Main menu.8 
						

							P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes the mailbox greetings and how to record them. This chapter 
includes:
•Types of mailbox greetings
•Recording the Primary or the Alternate mailbox greeting
•Choosing the Primary or the Alternate mailbox greeting
•Recording a Personalized mailbox greeting
•Deleting a Personalized mailbox greeting
•Recording an Information mailbox greeting
Types of mailbox greetings
The two types of greetings are:
•Personal mailbox greetings (which includes Primary, Alternate, and 
Personalized greetings)
•Information mailbox greetings
Personal mailbox greetings
Personal mailbox greetings are played to callers who reach your mailbox. Greetings 
inform callers that they have reached the correct mailbox and give callers any 
necessary information or instructions. You can change the greetings at any time. 
After you have initialized your mailbox, you can record your greetings. If you do 
not record any Personal greetings, your Company Directory name recording plays 
to callers who reach your mailbox. Refer to 
Recording or changing your name in 
the Company Directory on page 13.
There are three types of Personal mailbox greetings: Primary, Alternate and 
Personalized.
Recording technique for personal mailbox greetings
When recording your Personal greetings, remember to speak clearly and at a pace 
that is easy to understand. After recording a greeting, you can replay it before 
accepting it. You can record or change a greeting from any Norstar telephone or, if 
you are away from the office, from any touch tone phone. When you record a 
greeting, do not use the Handsfree feature. You will have better results if you speak 
directly into the receiver.
Greetings5 
						

							22  Greetings
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Primary mailbox greeting
Your Primary mailbox greeting is recorded for everyday use. This greeting should 
include your name and a brief message explaining to callers that you are unable to 
answer their calls. For example:
“Hi. This is Paul Wayne. I’m not able to take your call right now. Please leave me 
a message at the tone and I will return your call as soon as possible.”
If you are a new mailbox owner, you should record your Primary mailbox greeting 
immediately. 
Alternate mailbox greeting
The Alternate mailbox greeting is normally used for special circumstances. For 
example:
“Hi. This is Paul Wayne. I am out of the office until Thursday, the 17th of 
December. Although I am out of the office, I do check my mailbox daily. Please 
leave me a message at the tone and I will return your call as soon as possible. Thank 
you.”
Once it is recorded, you must choose which greeting you want Norstar Voice Mail 
to play. You can change the selection at any time, and as often as needed. 
Personalized mailbox greeting
Personalized mailbox greetings are available only if your company subscribes to the 
Caller ID (CLID) service from your local telephone company. For more 
information about CLID, ask your System Coordinator. 
A Personalized mailbox greeting plays to callers based on the caller’s phone 
number. Norstar Voice Mail recognizes the assigned incoming phone number and 
plays the Personalized mailbox greeting. For example:
“Hi Susan. I may have missed your call, but I don’t want to miss meeting you for 
lunch. See you at noon.” 
						

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Information mailbox greetings
Information mailboxes greetings provide messages and announcements to callers. 
A caller is automatically disconnected after listening to an Information mailbox 
greeting. Information mailboxes can be used to:
•announce sales
•provide product lists
•announce special events
For example:
“Paddy’s Dance Studio proudly presents an extravaganza of dance. The 
entertainment begins at 8:00 p.m. on the fourth of July. Toddlers tap is in the White 
Room. Folk dance is in the Green Room. Classical ballet is in the Pink Room. 
Contemporary jazz is in the Blue Room. The Studio and Recital Rooms are located 
at 222 Main Street.”
You should make Information mailboxes easy for a caller to find. Do this by using 
your company Operator, or the Automated Attendant Company greetings to route 
the caller. For details, ask your System Coordinator.
Information mailboxes are different from Custom Call Routing (CCR) Information 
Mailboxes. Callers must use the CCR Tree to access a CCR Information mailbox. 
For more information about CCR Information Mailboxes, ask your System 
Coordinator.
Recording the Primary or the Alternate mailbox greeting
This procedure shows you how to record your Primary or Alternate mailbox 
greetings. To start using Norstar Voice Mail, only a Primary mailbox greeting is 
necessary. If you do not record any Personal mailbox greetings, your Company 
Directory name recording plays to callers who reach your mailbox. 
If you record both Primary and Alternate mailbox greetings, you must choose which 
greeting is to be played. If you do not choose a greeting, the Primary mailbox 
greeting automatically plays. For information on how to choose a greeting, refer to 

Choosing the Primary or the Alternate mailbox greeting on page 25. 
						

							24  Greetings
Norstar Voice Mail Reference GuideP0886602 Issue 1.0
To record your Primary or Alternate mailbox greeting:
1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press OK
 or £.
Note:If you are recording a mailbox greeting from a 
telephone that has not been assigned to your 
Personal mailbox, press OTHR. The display 
shows the Log: prompt. When this prompt 
appears, enter your mailbox number and 
password.
If you are using a single-line display telephone, 
press ¥ at the Pswd: prompt to show the 
Log: prompt.
3.Press ADMIN
 or ¡.
4.Press GREET
 or Û. 
5.Press REC
 or Ú .
6.Press PRIME
 or Úto record the Primary mailbox 
greeting. Press ALT
 or Û to record the Alternate 
mailbox greeting. 
Note:If you are changing your greeting, your current 
recorded Primary mailbox greeting begins to 
play.
7.Press YES
 or Ú and record your greeting at the tone. 
8.Press OK
 or £ to end your recording.
9.Press OK
 or £ to accept the greeting. Press PLAY or 
Ú to listen to the greeting. Press RETRY
 or Û to 
erase and re-record the greeting. 
10.Press ¨ to end this session.
Pswd:
OTHR   RETRY    
0 new  0 saved
PLAY   REC   
Mailbox admin    PSWD  QUIT
Greeting options   CHOOSE   CFWD
Greeting:    ALT   PERS
Record new?     NO    QUIT
Record greeting: 
RETRY           
Accept greeting? 
RETRY   PLAY    
Mailbox admin    PSWD  QUIT