Northern Telecom Voice Mail 4,0 Reference Guide

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Copying a message to other recipients
You can copy a message to other recipients using the Open Mailbox feature:
•using ALL - message recipients have the same delivery options
•using CC
 - this allows message recipients to have different delivery options
Note:You cannot copy a message to other recipients using the Leave Mailbox 
feature. You cannot copy Private messages.
 Forwarding a copy of a message to one or more recipients
From the Main Mailbox menu you can forward a copy of a message during or after 
playing the message. When you forward a copy of a message to a mailbox, you are 
prompted to record an introduction to the message. Your introduction has to be at 
least three seconds long.  
When you record an introduction and enter the mailbox number, your introduction 
and a copy of the message are automatically sent to the mailbox you selected. You 
then have options to send an additional copy of the introduction and the message to 
another mailbox, or to quit and return to the Listen to Messages menu. You can 
forward copies to as many mailboxes as you want. (Messages marked Private 
cannot be forwarded to another mailbox.)
For more information on playing your messages, refer to 
Listening to your 
mailbox messages on page 30.
Copying a message is not the same as forwarding a message using the Copy option. 
Copied messages do not have recorded introductions. Refer to 
Copying a message 
to other recipients on page 45. 
						

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Norstar Voice Mail Reference GuideP0886602 Issue 1.0 
						

							P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter shows the following ways that you can forward your calls:
•Call Forwarding your calls to Norstar Voice Mail
•Setting up Call Forward remotely
•Call Forward with Caller ID (CLID)
Call Forwarding your calls to Norstar Voice Mail 
To forward  incoming calls to your mailbox,  press Ä
 á ¡ Ý.
To cancel Call Forward, do one of the following:
•press °
•press Ä
 £Ý
•press CANCEL
Setting up Call Forward remotely 
When you are away from the office, you can forward your calls to your Norstar 
Voice Mail mailbox by using the dialpad of any touch tone phone.
To access your Personal mailbox from another location and set up Remote Call 
Forward:
1.Call the Automated Attendant or your Norstar telephone from any touch tone 
phone and press  ¥
 ¥ while the greeting plays.
2.Enter your mailbox number and password and press  £.
3.Press ¡
 .
4.Press Û
 . 
5.Press Ü to turn call forwarding from the Call Forward menu on and off.
6.Press Ú
 to turn Call Forward on and off.
Note:If Call Forward is turned on, the voice prompt says: “Calls will be 
answered immediately.” All calls to your telephone are now answered 
by Norstar Voice Mail. 
If Call Forward is turned off, the voice prompt says: “Calls will ring at 
your set.”
Call Forwarding your calls8 
						

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7.Press Ú to turn Call Display on and off.
Note:If Call Display is turned on, the voice prompt says: “Caller 
information will be displayed at your set.”
If Call Display is turned off, the voice prompt says: “Caller 
information will not be displayed.”
8.Replace the receiver to end this session.
Call Forward with Caller ID (CLID)
The Call Forward with CLID feature is available only if your company subscribes 
to CLID service. If you are not sure whether your company subscribes to CLID 
service, ask your System Coordinator. CLID will not appear if the caller has a 
private or unknown phone number. 
You can set up Call Forward with CLID to screen calls forwarded to your Norstar 
Voice Mail mailbox. When the feature is enabled, you hear an Alert tone and the 
CLID information appears on the telephone display. 
To talk to the caller who has been forwarded to your mailbox, press 
Äá¡à
 to interrupt the call.
To turn Call Forward with CLID on and off: 
1.Press Äá¡Ú
 to open your mailbox.
2.Enter your mailbox password and press  OK
 or £.
3.Press ADMIN
 or  ¡ .
4.Press GREET
 or  Û .
5.Press CFWD
  or   Ü.
6.Press CHNG
 or Ú to turn Call Forward on and off.
7.Press CHNG
 or Ú to turn Call Display on and off.
8.Press ¨ to end the session.
Pswd:
OTHR    RETRY   
0 new  0 saved
PLAY   REC   
Mailbox admin  PSWD   QUIT
Greeting options
REC   CHOOSE  
Forward calls:Y          NEXT
Display caller:Y          NEXT
Mailbox admin
GREET  PSWD    
						

							Call Forwarding your calls  49
P0886602 Issue 1.0Norstar Voice Mail Reference Guide Call Forward on Busy overrides CLID
If your Norstar telephone is assigned  Call Forward on Busy, CLID information 
does not appear on the display. Call Forward on Busy is a feature that forwards all 
of your calls to another designated telephone or DN  if your telephone is busy. Call 
Forward on Busy is assigned by the Norstar System Coordinator. 
						

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							P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes transfering calls and explains the following topics:
•Transfering calls to a Norstar Voice Mail mailbox
•Transfering calls from your mailbox to the Operator
•Transfering calls from your mailbox to the Automated Attendant
•Transfering a call to Custom Call Routing (CCR)
•Outbound Transfer 
•Adding special characters to the destination number
•Setting up Outbound Transfer to a phone number
•Setting up Outbound Transfer to a directory number (DN)
•Changing the Outbound Transfer parameters
•Turning Outbound Transfer on and off
Transfering calls to a Norstar Voice Mail mailbox
Any time a caller wants to leave a message in a mailbox, you can easily transfer 
their call from your Norstar telephone to any mailbox certified and initialized with 
Norstar Voice Mail. 
Transfering calls to a Norstar Voice Mail mailbox has the following advantages:
•If you transfer a call to a mailbox instead of another telephone, the call does not 
come back to you. If you transfer a call to another telephone and the call is not 
answered, the call does comes back to you. 
•The call is immediately transfered to the mailbox (which saves time). 
Ä
 á ¡ ß is not available on the Nortel COMPANION telephone. 
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To transfer a call to a mailbox from your Norstar telephone:
1.Press Ä
 á ¡ ß. Do not press ú because the call is put 
on hold automatically.
2.Enter the mailbox number or use the Company Directory by pressing  DIR.
Note:Press  OK
  or  £ to accept a name when using the Company 
Directory. Do not use the Internal Autodial feature.
3.Wait until the display shows  Call transferred  before attempting any 
other Norstar Voice Mail functions. The call is automatically transfered and 
the Norstar Voice Mail session ends.
Note:Do not use Ä
 à âto transfer a call. This feature transfers 
the call to a telephone and the call comes back to you.
Transfering a mailbox owner’s call to Norstar Voice Mail
You can transfer a mailbox owner’s call to their Norstar Voice Mail  mailbox so that 
they can change their greetings or retrieve their messages.
Note:Ä
 á ¡ ß is not available on the Nortel COMPANION 
telephone. 
To transfer a mailbox owner’s call to their Norstar Voice Mail mailbox from your 
Norstar telephone:
1.Press Ä
 á ¡ ß. Do not press ú. 
2.Enter the mailbox owner’s mailbox number.
3.Wait until the display shows Call transferred before attempting any 
other Norstar Voice Mail functions. The call is automatically transfered and 
the Norstar Voice Mail session ends.
Note:Do not use Ä
 à â to transfer a mailbox owner’s call. This 
feature transfers the call to their telephone and the call comes back to 
you.
After a mailbox owner’s call has been transfered to their mailbox, the mailbox 
owner must:
1.Press ¥
 ¥ while their Personal greeting plays.
2.Enter their mailbox number and password and press £. 
3.Follow the voice prompts. 
						

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Transfering calls from your mailbox to the Operator
To transfer calls from your mailbox to the Operator, press â while at the Main 
Mailbox menu. For more information, refer to 
Main Mailbox menu and options 
on page 19.
Transfering calls from your mailbox to the Automated Attendant 
To transfer to the Automated Attendant from your mailbox, press £ at the Main 
Mailbox menu. For more information, refer to 
Automated Attendant on page 6 
and 
Main Mailbox menu and options on page 19.
Transfering a call to Custom Call Routing (CCR)
About Custom Call Routing (CCR)
Custom Call Routing (CCR) is a single-digit application, providing callers with a 
more sophisticated menu and a wider range of options. Using CCR, a caller can:
•listen to the Home menu and make a selection
•listen to a pre-recorded CCR Information message
•leave a message in a mailbox
•transfer to another DN or an external number
For more information about CCR, ask your System Coordinator.
A call can be transfered to the beginning of a Custom Call Routing (CCR) Tree. To 
transfer a call to a CCR Tree:
1.Press Ä
 á ¡ ß. Do not press ú.
2.Choose a CCR Tree by entering a digit from 1 to 4 and pressing £.
3.Wait until the display shows  Call transferred  before attempting any 
other Norstar Voice Mail functions. The call is automatically transfered and 
the Norstar Voice Mail session ends. 
						

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Outbound Transfer
You can set up Outbound Transfer to transfer a caller who has reached your mailbox 
to a number that you assign. A caller can use Outbound Transfer from any touch 
tone telephone, and you can direct your Outbound Transfer calls to any telephone.
You can personally inform callers of this feature, or you can inform callers of this 
feature in your personal greeting. If you choose to inform callers of this feature in 
your mailbox greeting, you must tell them to press à
 to be transfered. For 
example:
“Hi. This is Brenda Whately. I’m away from the office today. Please leave me a 
message after the tone and I will return your call as soon as possible. If you need 
to reach me before tomorrow, press à and you will be transfered to my cellular 
phone. Thanks.”
Note:The restrictions that apply to your telephone line also apply to Outbound 
Transfer numbers. For example, if you are unable to dial long distance 
phone numbers from your telephone, you cannot have a long distance 
Outbound Transfer destination.
If your mailbox is restricted to DN destinations for Outbound Transfer, see 
your System Coordinator.
For  Outbound Transfer to function properly, you must have a greeting recorded.
When you set up Outbound Transfer, you can add special characters to the 
destination number. Read Adding special characters to the destination number and 
refer to the tables and example which follow.
Adding special characters to the destination number
Follow the voice prompts or press  ADD to add special characters to a destination 
phone number (or a destination pager number if you are setting up a destination 
pager number in Off-premiseMessage Notification. The destination pager number 
cannot be longer than 29 characters.) The destination phone number cannot be 
longer than 30 characters.  
Note:When you are adding special characters, do not press the dialpad 
buttons  £  to enter a  # , or  ¥  to enter a  * . Press the button 
directly below the option on a two-line display telephone, or listen for 
the voice prompts.