Northern Telecom Voice Mail 4,0 Reference Guide
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1-800-4 NORTEL www.nortel.com/norstar Norstar is a trademark of Northern Telecom. P0886602 Issue 1.0 Printed in Canada Norstar is a trademark of Northern Telecom © Copyright Northern Telecom 1998 Norstar Voice Mail 4.0 Reference Guide
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P0886602 Issue 1.0Norstar Voice Mail Reference Guide Contents Chapter 1How to use this guide 1 Introduction 1 Conventions and symbols used in this guide 2 Prerequisites 2 Chapter 2Using Norstar Voice Mail 3 Introduction 3 Norstar telephones 3 Single-line display telephones 3 Two-line display telephones 4 Alternate DNs 4 Analog Terminal Adapter (ATA) 5 Entering characters on the Norstar dialpad 5 Norstar Voice Mail voice prompts 6 Interrupting a voice prompt 6...
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ii Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Mailbox options 18 Main Mailbox menu and options 19 Mailbox Administration menu 19 Chapter 5Greetings 21 Introduction 21 Types of mailbox greetings 21 Personal mailbox greetings 21 Information mailbox greetings 23 Recording the Primary or the Alternate mailbox greeting 23 Choosing the Primary or the Alternate mailbox greeting 25 Recording a Personalized mailbox greeting 26 Deleting a Personalized mailbox greeting...
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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Copying a message to other recipients 45
Forwarding a copy of a message to one or more recipients 45
Chapter 8Call Forwarding your calls 47
Introduction 47
Call Forwarding your calls to Norstar Voice Mail 47
Setting up Call Forward remotely 47
Call Forward with Caller ID (CLID) 48
Chapter 9Transfering calls 51
Introduction 51
Transfering calls to a Norstar Voice Mail mailbox 51
Transfering a mailbox owner’s...
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iv Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Chapter 11Recording a call 77 Introduction 77 Using Call Record 77 Chapter 12Norstar Voice Mail Tips 79 Introduction 79 Norstar Voice Mail Tips 79 Chapter 13Troubleshooting 81 Introduction 81 Appendix A: Default values and tone commands 85 Default mailbox numbers for the General Delivery mailbox 85 DTMF tone commands for setting up Off-premise Message Notification 85 Glossary 87 Index 93
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P0886602 Issue 1.0Norstar Voice Mail Reference Guide Introduction The Norstar Voice Mail Reference Guide is to be used with the Norstar Voice Mail Quick Reference Guide . The Norstar Voice Mail Reference Guide gives more detailed information to a user about using the Norstar Voice Mail system. This chapter describes: •How the Reference Guide is organized •Conventions and symbols used in this guide •Prerequisites How the Reference Guide is organized The Norstar...
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2 How to use this guide Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Conventions and symbols used in this guide The following conventions and symbols are used for describing features and their operation: Prerequisites If you are a new user, make sure you are familiar with the operation of Norstar single-line and two-line display telephones. Refer to Norstar telephones on page 3 and read the Norstar Telephone User Card that came with your telephone. For more information about...
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P0886602 Issue 1.0Norstar Voice Mail Reference Guide Introduction Norstar Voice Mail works with the Norstar Business Communication System, providing an automated receptionist service. Norstar Voice Mail answers incoming calls, routes them to directory numbers (DNs) and mailboxes within the system, and provides message taking capability. This chapter describes: •Norstar telephones •Alternate DNs •Analog Terminal Adapter (ATA) •Entering characters on the Norstar dialpad •Norstar Voice Mail voice...
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4 Using Norstar Voice Mail Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Two-line display telephones Norstar two-line display telephones show you Norstar Voice Mail commands and options. All system administration tasks, such as setting up a Group List, require a two-line display telephone. The two-line display can show up to three display button options at a time. In cases where there are more options, wait for the voice prompt to state the other available options. If you know the...