Northern Telecom Voice Mail 4,0 Reference Guide

P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes the Norstar Voice Mail feature codes and mailbox options, 
and includes the following topics:
•Feature codes
•Determining custom feature codes
•Programing a memory button with a feature code
•Mailbox options
Feature codes
The table Description of feature codes on page 17 explains the purpose of each 
Norstar Voice Mail feature code.
Feature codes are assigned during installation. The feature codes in this guide are...

16  Feature codes and mailbox options
Norstar Voice Mail Reference GuideP0886602 Issue 1.0
Note:When a caller leaving a message in a mailbox is interrupted, the part of the 
message that was recorded before the interruption remains in the mailbox. 
Delete this message. If Off-premise Message Notification is turned on, the 
interrupted message causes Norstar Voice Mail to call the Off-premise 
Message Notification number immediately. For information on Off-premise 
Message Notification, refer to 
About...

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Determining custom feature codes
If your company is using custom feature codes, you need to find out what the 
custom feature codes are. To determine the Norstar Voice Mail custom feature 
codes, use a Norstar two-line display telephone. 
To determine the Norstar Voice Mail feature codes:
Once you have determined the custom feature codes, make sure that you record the 
custom feature codes in the appropriate column...

18  Feature codes and mailbox options
Norstar Voice Mail Reference GuideP0886602 Issue 1.0
Programing a memory button with a feature code
Each Norstar Voice Mail feature code can be programed to a single memory button. 
To program a memory button:
Use one of the paper labels that came with your Norstar telephone to identify the 
programed button. To use the feature, press the labeled button.
Mailbox options
To access the main mailbox menu, refer to the table Main Mailbox menu and 
options. The main...

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Main Mailbox menu and options
To access the main mailbox menu:
Table 2 Main Mailbox Options
Mailbox Administration menu
To access the Mailbox Administration menu: 1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press OK
 or £.
3.The main mailbox menu options appear. Choose one 
of the options shown in the table below.
Display 
Button Button Task DescriptionFound on Page
PLAY
ÛListening to your...

20  Feature codes and mailbox options
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Table 3 Mailbox Administration Options
Display  
Button Button Task DescriptionFound on Page
--ÚRecording or changing your name in the Company 
Directory. 13
GREETÛRecording the Primary or the Alternate mailbox 
greeting.23
PSWDÝChanging your mailbox password.12
--ÞAssigning a Target Attendant. The Target Attendant 
answers the call if a caller presses 0 during the call. 
The Target Attendant overrides the...

P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes the mailbox greetings and how to record them. This chapter 
includes:
•Types of mailbox greetings
•Recording the Primary or the Alternate mailbox greeting
•Choosing the Primary or the Alternate mailbox greeting
•Recording a Personalized mailbox greeting
•Deleting a Personalized mailbox greeting
•Recording an Information mailbox greeting
Types of mailbox greetings
The two types of greetings are:
•Personal mailbox...

22  Greetings
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 Primary mailbox greeting
Your Primary mailbox greeting is recorded for everyday use. This greeting should 
include your name and a brief message explaining to callers that you are unable to 
answer their calls. For example:
“Hi. This is Paul Wayne. I’m not able to take your call right now. Please leave me 
a message at the tone and I will return your call as soon as possible.”
If you are a new mailbox owner, you should record your Primary...

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Information mailbox greetings
Information mailboxes greetings provide messages and announcements to callers. 
A caller is automatically disconnected after listening to an Information mailbox 
greeting. Information mailboxes can be used to:
•announce sales
•provide product lists
•announce special events
For example:
“Paddy’s Dance Studio proudly presents an extravaganza of dance. The 
entertainment begins at 8:00 p.m. on the fourth of...

24  Greetings
Norstar Voice Mail Reference GuideP0886602 Issue 1.0
To record your Primary or Alternate mailbox greeting:
1.Press Äá¡Ú to open your mailbox.
2.Enter your mailbox password and press OK
 or £.
Note:If you are recording a mailbox greeting from a 
telephone that has not been assigned to your 
Personal mailbox, press OTHR. The display 
shows the Log: prompt. When this prompt 
appears, enter your mailbox number and 
password.
If you are using a single-line display telephone, 
press ¥ at the...