Northern Telecom Voice Mail 4,0 Reference Guide

P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes sending messages and explains the following topics:
•Types of messages
•About recording and sending a message
•Using the Company Directory
•Message delivery options
•Recording and sending a message using the Open Mailbox feature
•Recording and sending a message using the Leave Message feature
•Replying to messages
•Sending a message to more than one recipient
Types of messages
There are two types of messages,...

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About recording and sending a message
Messages can be recorded and sent using:
•the Open Mailbox feature (Äá¡Ú)
•the Leave Message feature (Äá¡â)
When you use the Open Mailbox feature, you open your personal mailbox and enter 
your password. Then you record your message and enter the directory number (DN) 
of the message recipient.
The Leave Message feature prompts you to enter the DN of the message recipient 
immediately. Then you...

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To access the Company Directory using the Leave Message feature: 
1.Press DIR
 or £ to use the Company Directory. 
2.Use the dialpad buttons associated with the first three 
or four letters of the mailbox owner’s name to locate 
and select the person’s mailbox. (Enter the last name, 
first name or both names depending on how your 
system is set up. This display shows an example of a 
prompt for a mailbox owner’s last name.) You do...

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Voice Activated Dialing (Äá¡¡)
The Voice Activated Dialing feature gives you the ability of directing your own 
calls by using the Company Directory and speaking the name of the person you 
want to reach. The Voice Activated Dialing feature is accessed by pressing  
Ä á¡¡ . Voice Activated Dialing can be accessed from any Norstar 
set, including analog sets attached via an Analog Terminal Adapter (ATA). 
Note:Voice Activated...

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Message delivery options
Norstar Voice Mail provides you with five possible message delivery options: 
•Normal
•Certified
•Urgent
•Private
•Timed Delivery
Normal, Certified, and Private messages are played in the order in which they are 
received. Urgent messages play before other messages left in the mailbox, except 
for Broadcast messages. (Refer to 
Broadcast messages on page 35.) The Certified 
and Timed delivery options are...

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Assigning message delivery options using the Open Mailbox feature
To assign message delivery options using the Open Mailbox feature:
4.Press CERT
  or  Ú to assign the Certified delivery 
option.
 Press URGENT or  Û to assign the Urgent 
delivery option
. Press OTHR  to assign the Private or 
Timed delivery options. If PRIV
 appears instead of 
OTHR
, the Timed delivery option is not available.
Note:The OTHR
  display button is not...

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Assigning message delivery options using the Leave Message feature
To assign message delivery options using the Leave Message feature:
Recording and sending a message using the Open Mailbox feature
To record and send a message using the Open Mailbox feature: 1.Press Äá¡
 â.
2.Enter the mailbox number or Group List number of the 
person or Group you want to leave a message for. If 
you do not know the mailbox number, press DIR
 or...

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Recording and sending a message using the Leave Message feature
To record and send a message using the Leave Message feature:6.Enter the mailbox number or Group List number of the 
person or Group you want to leave a message for. If 
you do not know the mailbox number, press DIR
 or 
£ to use the Company Directory.
7.Press SEND or  £ to send the message now with the 
Normal delivery option. Press OPTS
 or  Ü for delivery 
options....

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 Replying to messages
You can reply to internal message senders and to external message senders. To 
reply to a message from an external message sender, your company must subscribe 
to Caller ID (CLID).
Replying to an internal message sender
You can reply to a message from an internal message sender by:
1.Using the CALL
 option. If you select CALL, you are immediately transfered to 
the internal message sender’s directory  number....

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Replying to an external message sender
You can reply to a message from an external message sender if your company 
subscribes to CLID. Before using the Reply option you must play the message.
To reply to an external message sender:
After you call the message sender, your session ends.
Sending a message to more than one recipient
Sending a message using a Group List
A Group List is a collection of mailbox owners. When you send a...