Nortel Norstar Personal Call Manager User Guide

Creating a conference  41
P0871316 Issue 03 Norstar Personal Call Manager User Guide
Conferencing a call
In a conference call you are connecting yourself and two other people onto a single 
call.
Creating a conference
To create a conference you must have at least two lines, one for each caller. These 
two lines can be external lines or intercom lines.
Creating a conference using the Conference box
To create a conference:
1. Make or answer the two calls you want to connect in a conference call.
2. Drag...

42  Putting the conference calls on hold
Norstar Personal Call Manager User Guide P0871316 Issue 03
Putting the conference calls on hold
When you put a conference on hold, both calls are put on hold. Neither caller can 
speak to you but the two callers can speak to each other.
Putting the conference calls on hold using the main window
To put the conference calls on hold:
1. Right click one of the calls in the Conference box.
2. Click the HoldConf menu item.
The calls are put on hold and the icons change...

Splitting a conference  43
P0871316 Issue 03 Norstar Personal Call Manager User Guide
Splitting a conference
When you split a conference, the conference is ended, but both calls remain 
connected. One of the callers becomes the active call and the other caller is put on 
hold. Since the conference is ended, the two callers can no longer speak to each 
other.
Splitting a conference using the main window
To split a conference using the main window:
1. Drag one of the icons out of the Conference box.
The...

44  Ending a conference
Norstar Personal Call Manager User Guide P0871316 Issue 03
Ending a conference
When you end a conference, you are removing yourself from the conference and 
allowing the other two callers to continue to talk to each other. While the other 
callers are talking to each other, they are still using two of your telephone lines.
If you want to end the conference and disconnect both the callers, split the 
conference and then end each of the calls.
Ending a conference using the release...

Ending a call using the release button  45
P0871316 Issue 03 Norstar Personal Call Manager User Guide
Ending a call
Ending a call using the release button
To end a call:
1. Click the icon of the call in the Calls box.
Note:If there is only one call in the Calls box, you do not need to select the 
call.
2. Click   (The one in the Conference box).
Ending a call using the main window
To end a call:
1. Right click the icon of the call in the Calls box.
2. Click the Release menu item.
Ending a call using the...

46  Do Not Disturb (DND)
Norstar Personal Call Manager User Guide P0871316 Issue 03
Calling features
Personal Call Manager gives you easy access to two common calling features: Do 
Not Disturb and Call Forward.
Do Not Disturb (DND)
When DND is enabled, the telephone will not ring when someone calls, but the line 
indicator still flashes. In Personal Call Manager, the 
You Have a New Call dialog box 
still appears and the icon for the call appears in the Calls box.
You can turn the Do Not Disturb (DND)...

Call Forward  47
P0871316 Issue 03 Norstar Personal Call Manager User Guide
2. Click the Forward menu item.
The Forward dialog box appears.
3. Enter the telephone number you want to call forward your telephone to.
4. Click the Forward button.
The number your telephone is forwarded to appears on the Status bar
.
Tip:If Fast Search is enabled, Personal Call Manager compares the telephone 
number you are entering to the contacts stored in the Address Book. Any 
contacts that match the numbers you are...

48  Viewing the Calls Log
Norstar Personal Call Manager User Guide P0871316 Issue 03
Calls Log Window
The Calls Log consists of two parts: the Incoming Calls Log and the Outgoing Calls 
Log. The Incoming Calls Log shows all of the calls that were made to your 
telephone. The Outgoing Calls Log shows all of the calls you made from your 
telephone. Calls made or received while Personal Call Manager was not operating 
are not shown.
The Calls Log shows the name and telephone number of the caller, if...

Viewing the Calls Log  49
P0871316 Issue 03 Norstar Personal Call Manager User Guide
Viewing the Incoming Calls
To view the Incoming Calls:
1. Click .
OR
1. Click the View menu and then click the Incoming Calls Log menu item.
Viewing the Outgoing Calls
To view the Outgoing Calls:
1. Click .
OR
1. Click the View menu.
2. Click the Outgoing Calls Log menu item.
Updating the Calls Log
If you make or answer a call while the Calls Log is open, the Calls Log is not 
updated. To update the Calls Log:
1. Click...

50  Making a call from the Calls Log
Norstar Personal Call Manager User Guide P0871316 Issue 03
Making a call from the Calls Log
You can call any of the numbers stored in the Incoming or Outgoing Call Log. To 
make a call:
1. Click the number you want to dial.
2. Click .
OR
1. Click the number you want to dial.
2. Click the Edit menu and then click Redial.
Printing call information from the Calls Log
You can print the Calls Log information for any call in the Calls Log. To print the 
Calls Log...