Nortel Norstar Personal Call Manager User Guide

Knowing when someone is calling  31
P0871316 Issue 03 Norstar Personal Call Manager User Guide
Answering a call
Knowing when someone is calling
Personal Call Manager notifies you when there is an incoming call. When someone 
calls you, the 
You Have a New Call dialog box appears, and the Ringing icon appears 
in the Calls box, the Personal Call Manager task tray menu and the Calls menu. If 
you subscribe to a Caller ID service, or you are receiving an internal call through 
Norstar, the name or number of...

32  Answering a call using the You Have a New Call dialog box
Norstar Personal Call Manager User Guide P0871316 Issue 03
Answering a call using the You Have a New Call dialog box
Personal Call Manager displays the You Have a New Call dialog box when you 
receive a call.
If you subscribe to Caller ID services and your TAPI Service Provider supports 
Caller ID, information about the caller is displayed on the 
You Have a New Call 
dialog box. If the caller is one of the contacts in your Address Book, the...

Answering a call from the task tray or Calls menu  33
P0871316 Issue 03 Norstar Personal Call Manager User Guide
Answering a call from the task tray or Calls menu
To answer a call:
1. Click the Personal Call Manager task tray icon or the Calls menu.
2. Point to the label of the call.
3. Click the Answer menu item.
Accessing the Notes tab
After you have answered the call, you can display the Notes tab of the Address 
properties
 dialog box. The Notes tab is used to record information about the contact,...

34  Putting a call on hold using the main window
Norstar Personal Call Manager User Guide P0871316 Issue 03
Putting a call on hold
When a call is put on hold, the icon for the call changes from the Active Call icon 
to the Held Call icon. For information about the various icons, refer to “Personal 
Call Manager task tray menu” on page 9 and “Current Calls icons” on page 14.
Putting a call on hold using the main window
To put a call on hold:
1. Make or answer the call.
2. Right click the icon of the call...

Switching between calls on the main window  35
P0871316 Issue 03 Norstar Personal Call Manager User Guide
Multiple calls
Personal Call Manager can control several calls at once. The maximum number of 
calls is equal to the maximum number of lines available. All of the calls currently 
connected appear on the Personal Call Manager task tray menu, the Calls menu, and 
the main window.
Although several calls can be controlled, only one call can be active at any time, 
except if you have a conference. In a...

36  Transferring a call without an announcement
Norstar Personal Call Manager User Guide P0871316 Issue 03
Transferring a call
Personal Call Manager allows you to transfer a call to a different telephone. You 
can transfer the call with an announcement or without. With an announcement, you 
are calling the person you are transferring the call to before you actually transfer the 
call. Announcements are used to inform the person who the caller is and why they 
are calling.
Note:Transferring your telephone...

Transferring a call without an announcement  37
P0871316 Issue 03 Norstar Personal Call Manager User Guide
5. Click the Other menu item.
The Transfer dialog box appears. 
6. Enter the telephone number of the person you want to transfer the call to and 
click the Transfer button. The call is transferred to the number entered.
Tip:If Fast Search is enabled, Personal Call Manager compares the telephone 
number you are entering to the contacts stored in the Address Book. Any 
contacts that match the numbers...

38  Transferring a call without an announcement
Norstar Personal Call Manager User Guide P0871316 Issue 03
Transferring a call using the task tray or Calls menu
To transfer a call:
1. Make or answer the call.
2. Click the Personal Call Manager task tray icon or the Calls menu.
3. Point to the Transfer menu item.
A menu of the current calls appears.
4. Click one of the current calls. 
The call is transferred to the person selected.
If the person you want to transfer the call to does not appear on the list...

Transferring a call without an announcement  39
P0871316 Issue 03 Norstar Personal Call Manager User Guide
Transferring a call using the keyboard
You can use the keyboard and the icons on the main window to transfer a call. To 
transfer a call:
1. Make or answer the call.
2. Click the icon in the Calls box.
3. Press the F4 key.
The Transfer dialog box appears. 
4. Enter the telephone number of the person you want to transfer the call to and 
click the Transfer button. The call is transferred to the...

40  Transferring a call with an announcement
Norstar Personal Call Manager User Guide P0871316 Issue 03
Transferring a call with an announcement
When you transfer a call with an announcement, you are calling the person you are 
transferring the call to so you can check if they are available, and give them 
information about the call.
Transferring a call with an announcement using the main window
To transfer a call:
1. Make or answer the call.
2. Put the call on hold.
3. Call the person you are...