Nortel Norstar Personal Call Manager User Guide

Norstar Personal Call Manager 
User Guide
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P0871316 Issue 03 Norstar Personal Call Manager User Guide
Table of contents
Personal Call Manager 7
Using a handsfree telephone with Personal Call Manager 7
About this guide 7
Starting Personal Call Manager 8
Personal Call Manager icons 8
Personal Call Manager task tray icon 9
Personal Call Manager task tray menu 9
Personal Call Manager Main Window 10
Opening the main window 10
Components of the main window 10
Menu bar 11
Toolbar 11
Address Book 13
Current Calls 13
Status bar 15
Closing the main...

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Norstar Personal Call Manager User Guide P0871316 Issue 03
Answering a call 31
Knowing when someone is calling 31
Knowing who is calling 31
Displaying who is calling from the task tray 31
Answering a call using the You Have a New Call dialog box 32
Answering a call from the main window 32
Answering a call from the task tray or Calls menu 33
Accessing the Notes tab 33
Putting a call on hold 34
Putting a call on hold using the main window 34
Putting a call on hold using the task tray or Calls menu 34...

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P0871316 Issue 03 Norstar Personal Call Manager User Guide
Restoring a held conference using the task tray or Calls menu 42
Splitting a conference 43
Splitting a conference using the main window 43
Splitting a conference using the task tray or Calls menu 43
Ending a conference 44
Ending a conference using the release button 44
Ending a conference using the main window 44
Ending a conference using the keyboard 44
Ending a conference using the task tray or Calls menu 44
Ending a call 45
Ending a call...

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Norstar Personal Call Manager User Guide P0871316 Issue 03
Copying a contact using the linked copy method 65
Copying a contact using the template copy method 66
Moving a contact 67
Deleting a contact 68
Printing Contacts 69
Folders 70
Creating a new folder in the Address Book 70
Copying a folder 71
Moving a folder 72
Renaming a folder 73
Deleting a folder 74
Importing Contacts 75
Exporting the Contacts 76
Quick Dials 77
Adding Quick Dials 77
Displaying the information about Personal Call Manager 78...

P0871316 Issue 03 Norstar Personal Call Manager User Guide
Personal Call Manager
Personal Call Manager is a TAPI-based (Telephony Application Programming 
Interface) application which provides an easy to use PC (personal computer) 
interface for your telephone. 
With Personal Call Manager you can:
• make calls
• redial telephone numbers
• return calls
• answer calls
• put calls on and off hold
• manage multiple calls
• transfer calls
• conference calls
• activate and de-activate Do Not Disturb
• call...

8  About this guide
Norstar Personal Call Manager User Guide P0871316 Issue 03
Starting Personal Call Manager
You can start Personal Call Manager from the short cut icon on the desktop or from 
the Windows Start button.
To start Personal Call Manager from the short cut icon:
1. Double click  .
To start Personal Call Manager using the Start button:
1. Click the Start button and point to the Programs menu item.
2. Point to the Personal Call Manager menu item.
3. Click the Personal Call Manager menu item....

Personal Call Manager task tray menu  9
P0871316 Issue 03 Norstar Personal Call Manager User Guide
Personal Call Manager task tray icon
The Personal Call Manager icon   appears on the right side of the task tray.
When you let the mouse pointer hover over the Personal Call Manager icon, the 
number of current calls is displayed. The number displayed includes, the active call, 
conference calls and calls on hold.
When you right click the Personal Call Manager icon, a menu appears that allows 
you to exit...

10  Opening the main window
Norstar Personal Call Manager User Guide P0871316 Issue 03
Personal Call Manager Main Window
From the main window you can perform all of the functions of the Personal Call 
Manager task tray icon as well as access the Address Book, the Help files and 
Personal Call Manager setup.
Opening the main window
When you start Personal Call Manager, the main window appears. If you do not 
want the main window to appear when you start Personal Call Manager, refer to 
“Changing the...