Nortel Enterprise Edge Feature Programming Instructions Manual

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Programming Hunt Groups
The Hunt Groups feature allows a group of Enterprise Edge sets to be called by a 
single directory number ensuring that calls are easily routed to the appropriate 
group. For more information about software packaging, see the Enterprise Edge 
Programming Operations Guide.
Hunt Groups are used in situations where a group of people performing the same 
task are required to answer a number of related phone queries....

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• Page Zones
• Voice Call
Adding or removing members from a group
Members of the group can be any Enterprise Edge set, or portable. An Enterprise 
Edge set can be in more than one Hunt Group but is considered a member in each 
Hunt Group, increasing the total number of members in the system.
There can be only one appearance of the same Hunt Group on a set. Hunt Group 
DNs cannot be members of other Hunt...

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Assigning or unassigning lines to a group
Configure the prime set for a Hunt Group’s line to None to avoid delayed ring 
transfer of external Hunt Group calls to the prime set before the Hunt Group can 
receive the call. For more information about programming line settings, see the 
chapter “System Operations” in the Enterprise Edge Programming Operations 
Guide.
A line can be assigned to only one group.
1....

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If a Hunt Group has available members but nobody answers the call, the call is 
routed through the Hunt Group list until either someone answers the call or the 
queue time-out occurs. In the latter case, the call is routed to the overflow position. 
Once a call goes to the overflow position it is no longer a Hunt Group call.
1. Select Telephony, Hunt Groups.
2. Double-click a hunt group from the hunt group...

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Programming the queue time-out
This setting allows you to program the number of seconds a call remains in the Hunt 
Group queue before it is routed to the overflow position.
1. Select Telephony, Hunt Groups.
2. Double-click a hunt group from the hunt group list (1-30).
3. Select a Queue timeout setting: 15, 30, 45, 60, 120, or 180.
Programming the overflow set
This setting allows you to program the overflow...

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Telephone features
Installing Enterprise Edge telephones
If you are connecting an Enterprise Edge telephone for the first time, refer to the 
following illustrations as a guide.
Installing an Enterprise Edge telephone
14
Connect to 
jack wired from
distribution block
Connect to 
receiver 

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Mounting an Enterprise Edge telephone on the wall
Naming a telephone or a line
You can assign names to identify external lines, target lines, and your co-workers’ 
telephones. During a call, the name (if programmed) is shown on the telephone 
display instead of the external line number or internal telephone number of the 
caller. Step-by-step instructions for adding or changing the name of a telephone or 
a line...

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Telephone names and line names can contain both letters and numbers, but cannot 
be longer than seven characters. You cannot use the # and * symbols.
Moving telephones
If automatic telephone relocation is enabled in programming by your installer, you 
can move your telephone from one Enterprise Edge jack to another without losing 
any of its custom programming.
Stopping calls from ringing at your telephone using...

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Displays
Using Do Not Disturb
Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only 
if there is no other telephone on which the line appears. If there is another telephone 
that shares the same line, the call may be answered by that person. (The Delayed 
Ring Transfer feature transfers all unanswered calls to the prime telephone after a 
specified time.) 
Do Not Disturb prevents voice...