Nortel Call Pilot Mini Call Pilot Mini 150 Instructions Manual

Chapter 9  Upgrading CallPilot Mini/CallPilot 150    61
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
6Connect power to the CallPilot Mini/CallPilot 150.
The CallPilot Mini/CallPilot 150 will reboot.
7Use CallPilot Manager to change the Country setting to the country that was selected before 
the upgrade. For information about how to change the Country settings, refer to the CallPilot 
Manager Set Up and Operation Guide.
8Use the Language Configuration Utility to change the Languages...

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Chapter 10
Troubleshooting
Introduction
Troubleshooting CallPilot Mini/CallPilot 150 problems involves determining the symptoms and 
diagnosing the cause of the problem.
A problem can be the result of more than one component failure. Diagnosing a CallPilot Mini/
CallPilot 150 problem involves isolating the cause, and determining whether the malfunction 
involves a failed hardware component or the CallPilot Mini/CallPilot 150 software...

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If there is no response, this indicates that CallPilot 150 is not functioning. Refer to  “CallPilot 
Mini/CallPilot 150 does not function at all” on page 64 .
If CallPilot 150 responds with the appropriate prompt, there is a communication problem on 
the serial port. Continue with the steps in this procedure until you find the problem.
2 Ensure the RS-232 terminal communication parameters are set to 9600 baud/ 8 data bits/1 stop 
bit/no parity/no flow...

Chapter 10  Troubleshooting    65
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
 power supply cord is connected to the CallPilot Mini/CallPilot 150 module
 CallPilot Mini/CallPilot 150 module is getting power from the AC socket
4Unplug the module and open the front cover. Remove the feature cartridge and then re-insert 
it. Make sure the feature cartridge is fully inserted in the slot.
5Close the front cover and plug in the module.
The Power-on Diagnostics fail
When LEDs   1 and   2...

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General Delivery Mailbox greeting plays when you dial the Voicemail 
DN on CallPilot Mini
You must reboot the CallPilot Mini after using the Quick Install Wizard. This ensure the CallPilot 
Mini is using the correct Voicemail DN.
All of the mailboxes disappear after a software upgrade
If the upgrade cartridge is inserted in the bottom PCMCIA slot, your current software overwrites 
the upgrade cartridge and all of your programming is lost. Contact your...

Chapter 10  Troubleshooting    67
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
CallPilot 150 does not reboot following **STARTUP
Following a **STARTUP of the KSU you must manually reboot and reset CallPilot 150. For 
information about resetting CallPilot, refer to the CallPilot Manager Set Up and Operation Guide 
or the CallPilot Telephone Administration Guide. 3. Enter 

The default password is Ç؈ÏÈÌ 
(¤flfl‹››). For more information about the Installer 
password, refer to the...

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Inactive feature
Maintenance of the CallPilot 150 installation is required if you attempt to initialize the system and 
the display shows:
Should this occur:
1Check the wiring at the distribution block, then enter the System Administration Feature Code. 
The default code is  ≤\b°‹.
The display should show:
2 If the display still shows  Inactiv\f f\fatur\f, disconnect the power cord and check all the 
wiring for the CallPilot 150. Make sure the:
 power...

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
LED 1 is blinking quickly
If LED   1 is blinking quickly, the Bootloader has encountered an error.
1Make sure the feature cartridge is in the bottom PCMCIA slot and it is seated properly.
2Make sure no one is logged into Norstar Remote Utilities. If someone is, ask them to log out 
until the CallPilot 150 has finished rebooting.
LED 1 and LED 2 are blinking quickly
If LED   1 and LED   2 are blinking...

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