Nortel Call Pilot Mini Call Pilot Mini 150 Instructions Manual

  Modem Access    81
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
7Use the telephone connected to your computer modem to dial the CallPilot system you want to 
access.
8When prompted, press ••, the System Coordinator mailbox number and then £.
For example, ••⁄¤£.
9Enter the Modem Access password and press £.
10If there are enough CallPilot resources to make a modem connection, the system starts 
counting down from 5.
11When the system reaches 1, click the Connect button and hang up...

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Accessing the CallPilot system using CallPilot Manager
1Start your web browser.
2 In the URL field, enter  http://192.168.0.2. 
3 Log on to CallPilot Manager
When you are finished with the CallPilot system, end your connection to the CallPilot modem. 
Configuring your modem for normal modem connections
To configure your modem for normal connections:
1 Open the folder that contains the Nortel Networks Modem Configuration Utility 
(CPsecureModem.exe).
2 Double click...

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Appendix B
Norstar Directory Numbers
Norstar is a digital system, capable of carrying two simultaneous voice conversations over a single 
station port. These two voice channels are referred to as the B1 and B2 channels. There are times 
when you will want to monitor each of the B1 and B2 channels that CallPilot 150 uses. You can do 
this by programming a Norstar telephone with Autodial keys for the B1 and B2 extension 
numbers. 
The...

84      Norstar Directory Numbers
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Programming CallPilot 150 DNs to memory buttons
As a troubleshooting aid, it is helpful to program the CallPilot 150 DNs to appear on the memory 
buttons of a Norstar telephone. 
After you have determined the CallPilot 150 DNs, program them onto memory buttons with 
indicators. 
When the CallPilot 150 DNs are programmed to memory buttons, it is easy to monitor CallPilot 
150 traffic levels, and determine if any CallPilot 150 ports are not functioning.
401...

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Glossary
Administration
The tasks involved in maintaining Mailboxes, Greetings, Skillsets, Agents and System 
configuration. 
Agent
An agent is a person who is assigned to answer calls for one or more Skillsets in a Call 
Center.
Alarms
Messages sent by CallPilot indicating that something requires the system administrator’s 
attention.
Alternate language
The second language CallPilot can be programmed to operate in.
Baud rate
A unit of...

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Configuration
The tasks involved in setting up the differ ent parameters of CallPilot. For example, 
configuring the telephone lines answered by CallPilot. See also  Administration.
Conventions
The way certain information is described. For example, using underlined text to represent 
second-line display prompt information.
Cursor
A marker on the monitor screen that indicates where the next input from the ke yboard or 
mouse will appear.
Default
The parameters that are...

  Glossary    87
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Feature Code
A unique three-digit code that is used to access CallPilot features and options from a 
telephone.
Flash Memory
Memory that stores data even when CallPilot Mini/CallPilot 150 is restarted or 
disconnected from the power supply. Flash memory contains instructions that 
CallPilot Mini/CallPilot 150 needs to operate. The instructions stored in flash memory 
cannot be changed and are used by the CallPilot...

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Mailbox
A storage place for messages on CallPilot.
Mbyte
The abbreviation for  megabyte. A megabyte is equal to 1,048,576 bytes. M egabyte is also 
abbreviated as MB.
Meridian 1
A telephone system to which the CallPilot Mini connects.
Modem
A communications device that allows data to be exchanged between computers over 
telephone lines. The exchange is done by electronic processes called modulation and 
demodulation. The modem changes (modulates) the data into tones to...

  Glossary    89
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
RS-232 terminal
A device with a display, such as a computer or a laptop, that you can connect to the serial 
port of the CallPilot Mini/CallPilot 150.
Serial cable
A cable that transfers data one bit at a time. This cable connects the CallPilot Mini/
CallPilot 150 to an RS232 terminal.
Serial port
A port that sends and receives data one bit at a time. This port is used to connect the 
CallPilot Mini/CallPilot 150 to an...

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