Nortel Call Pilot Mini Call Pilot Mini 150 Instructions Manual

							  Modem Access    81
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
7Use the telephone connected to your computer modem to dial the CallPilot system you want to 
access.
8When prompted, press ••, the System Coordinator mailbox number and then £.
For example, ••⁄¤£.
9Enter the Modem Access password and press £.
10If there are enough CallPilot resources to make a modem connection, the system starts 
counting down from 5.
11When the system reaches 1, click the Connect button and hang up the telephone.
A message appears when the connection is established.
Your computer is now connected to the CallPilot system. 
Accessing the CallPilot system using the CallPilot console
1Click the Start button and then click Run.
2Enter Telnet 192.168.0.2 and click OK. 
3Log on to the CallPilot console.
When you are finished with the CallPilot system, end your connection to the CallPilot modem. 
Tip
If the prompt One moment please plays, the system currently does not have sufficient 
resources to access the modem. Wait until the count down reaches 1 before you click the 
Connect button.
If the prompt One moment please plays several times and then the prompt Exiting the 
system, goodbye plays, try calling again.
Note: The IP address above is an example only. The IP address you enter is the IP 
address of the CallPilot system plus one.
In the example above, the IP address shown is the default CallPilot IP address 
(192.168.0.1) plus one (192.168.0.2).
Note: After you are finished accessing the CallPilot system, you must reconfigure your 
modem if you want to use it for normal modem connections. 
						

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Accessing the CallPilot system using CallPilot Manager
1Start your web browser.
2 In the URL field, enter  http://192.168.0.2. 
3 Log on to CallPilot Manager
When you are finished with the CallPilot system, end your connection to the CallPilot modem. 
Configuring your modem for normal modem connections
To configure your modem for normal connections:
1 Open the folder that contains the Nortel Networks Modem Configuration Utility 
(CPsecureModem.exe).
2 Double click  CPsecureModem.exe .
The Modem Configuration Utility opens.
3 Select the  Configure Modem for Normal Operation  option.
4 Click the  OK button.
The Configuration Complete dialog box appears.
5 Click the  OK button.
6 If you are using Windows NT 4.0, restart your computer.
After your computer finishes restarting, the modem is ready for normal modem connections.
Note:  The IP address above is an example only. The IP address you enter is the IP 
address of the CallPilot system plus one.
In the example above, the IP address shown is the default CallPilot IP address 
(192.168.0.1) plus one (192.168.0.2).
Note:  After you are finished accessing the CallPilot system, you must reconfigure your 
modem if you want to use it for normal modem connections. 
						

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Appendix B
Norstar Directory Numbers
Norstar is a digital system, capable of carrying two simultaneous voice conversations over a single 
station port. These two voice channels are referred to as the B1 and B2 channels. There are times 
when you will want to monitor each of the B1 and B2 channels that CallPilot 150 uses. You can do 
this by programming a Norstar telephone with Autodial keys for the B1 and B2 extension 
numbers. 
The following charts can be used to determine the default B1 and B2 Directory Numbers (DN) of 
the Norstar Compact and Modular systems.
Table 17   Non-expanded Modular ICS DNs
Table 18   Modular ICS 2-por t car tridge DNs
Table 19   Modular ICS 6-por t car tridge DNs
Station ports B1 DNs B2 DNs Module number
101 - 132 21 - 52 53 - 84 KSU #1
201 - 248 001 - 048 KSU #2
Station ports B1 DNs B2 DNs Module number
101 - 132 221 - 252 285 - 316 KSU #1
301 - 316 253 - 268 317 - 332 TM #3
401 - 416 269 - 284 333 - 348 TM #4
201 - 248 001 - 048 KSU #2
401 - 412 049 - 060 TM #4
301 - 312 061 - 072 TM #3
Station ports B1 DNs B2 DNs Module number
101 - 132 221 - 252 349 - 380 KSU #1
301 - 316 253 - 268 381 - 396 TM #3 
						

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Programming CallPilot 150 DNs to memory buttons
As a troubleshooting aid, it is helpful to program the CallPilot 150 DNs to appear on the memory 
buttons of a Norstar telephone. 
After you have determined the CallPilot 150 DNs, program them onto memory buttons with 
indicators. 
When the CallPilot 150 DNs are programmed to memory buttons, it is easy to monitor CallPilot 
150 traffic levels, and determine if any CallPilot 150 ports are not functioning.
401 - 416 269 - 284 397 - 412 TM #4
501 - 516 285 - 300 413 - 428 TM #5
601 - 616 301 - 316 429 - 444 TM #6
701 - 716 317 - 332 445 - 460 TM #7
801 - 816 333 - 348 461 - 476 TM #8
201 - 248 001 - 048 KSU #2
801 - 812 049 - 060 TM #8
701 - 712 061 - 072 TM #7
601 - 648 073 - 084 TM #6
501 - 512 085 - 096 TM #5
401 - 412 097 - 108 TM #4
301 - 312 109 - 120 TM #3 
						

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Glossary
Administration
The tasks involved in maintaining Mailboxes, Greetings, Skillsets, Agents and System 
configuration. 
Agent
An agent is a person who is assigned to answer calls for one or more Skillsets in a Call 
Center.
Alarms
Messages sent by CallPilot indicating that something requires the system administrator’s 
attention.
Alternate language
The second language CallPilot can be programmed to operate in.
Baud rate
A unit of measurement of data processing speed. It is approximately equivalent to Bits Per 
Second (BPS). Typical baud rates are 300, 1200, 2400, 4800, and 9600.
Bit
An abbreviation for binary digit. A bit is the smallest unit of information recognized by the 
computer. A bit has one of two values (0 or 1) to indicate off or on.
Byte
The amount of space required to store a single character. One byte equals eight bits.
Call Center
The Call Center Software receives, holds and routes calls to agents in a call center.
CCR (Custom Call Routing)
Call Paths that let callers select options to direct their calls along paths you create.
Central office line
The telephone lines that connect the Norstar KSU or Meridian 1 PBX to the Public 
Switched Telephone Network (PSTN).
CLID
Caller Line Identification.
Company Directory
An internal list containing the names of users with initialized mailboxes designated to 
appear in the directory. 
						

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Configuration
The tasks involved in setting up the differ ent parameters of CallPilot. For example, 
configuring the telephone lines answered by CallPilot. See also  Administration.
Conventions
The way certain information is described. For example, using underlined text to represent 
second-line display prompt information.
Cursor
A marker on the monitor screen that indicates where the next input from the ke yboard or 
mouse will appear.
Default
The parameters that are preset within CallPilot.
Disconnect supervision
A feature on central office lines that notifies the Norstar KSU or Meridian 1 PBX when the 
party on the other end of the line hangs up.
Display
A one or two-line screen on a Nortel Networks telephone that shows CallPilot commands 
and options.
Display buttons
The three buttons that appear on a Norstar two-line display. When pressed, these buttons 
select the specified CallPilot option.
Display Options
The choices available to a user that appear on the Norstar two-line display. Options 
appearing on the display can be selected using the display or dialpad buttons.
DN
Directory Number.
DTMF
Dual Tone Multi Frequency. The sounds the telephone keys make to identify themselves.
Ethernet
A widely used Local Area Network (LAN) protocol that uses coaxial cable or twisted pair 
wiring for connecting computers.
Feature cartridge
A device inserted into the CallPilot Mini/CallPilot 150 that contains the initial software 
load or an upgrade. 
						

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Feature Code
A unique three-digit code that is used to access CallPilot features and options from a 
telephone.
Flash Memory
Memory that stores data even when CallPilot Mini/CallPilot 150 is restarted or 
disconnected from the power supply. Flash memory contains instructions that 
CallPilot Mini/CallPilot 150 needs to operate. The instructions stored in flash memory 
cannot be changed and are used by the CallPilot Mini/CallPilot 150 each time it is turned 
on or restarted.
General Delivery Mailbox
One of the two Special Mailboxes. This mailbox collects messages for individuals in a 
company who have not been assigned a Personal Mailbox.
Group list
A collection of mailbox numbers that are assigned a special “Group” number by CallPilot. 
When a message is sent to a Group List, all the mailboxes in the list receive the message. 
Hardware
The physical components of a CallPilot Mini/CallPilot 150.
Hz (hertz)
A unit of measure for indicating frequency in cycles per second.
Initialization
The steps required to prepare hardware or software for operation.
Install
To set up for operation. Hardware is installed by attaching it to the appropriate connectors 
or sockets.
Keycode
A keycode is a code that allows you to add features to a CallPilot Mini/CallPilot 150. For 
example, the Mailbox Keycode allows you to add more mailboxes to the CallPilot Mini/
CallPilot 150.
A keycode consists of 3 eight digit numbers. It is also know as a software authorization 
code.
KSU
Key Service Unit, a Norstar business telephone system.
Local Area Network (LAN)
A group of computers physically connected in a manner that lets them communicate and 
interact with each other. 
						

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Mailbox
A storage place for messages on CallPilot.
Mbyte
The abbreviation for  megabyte. A megabyte is equal to 1,048,576 bytes. M egabyte is also 
abbreviated as MB.
Meridian 1
A telephone system to which the CallPilot Mini connects.
Modem
A communications device that allows data to be exchanged between computers over 
telephone lines. The exchange is done by electronic processes called modulation and 
demodulation. The modem changes (modulates) the data into tones to send to another 
modem and also converts (demodulates) tones when receiving from another modem.
Norstar
A telephone system to which the CallPilot 150 connects.
Option
A CallPilot choice that is given to a user through voice or display prompts.
PBX
Private Branch Exchange, a Meridian 1 business telephone system.
PCMCIA
Personal Computer Memory Card International Association. 
A PCMCIA card stores the CallPilot software. 
Password
A four to eight digit number that is entered using the dialpad. A password is used to open 
mailboxes or perform configuration tasks.
Po r t
A connector on the CallPilot Mini/CallPilot 150 that allows data exchange with other 
devices, such as an RS-232 terminal.
A port is also a connection to the Norstar KSU or Meridian 1 PBX. See  TCM port.
Power cable
A cable that connects the CallPilot Mini/CallPilot 150 to a power source.
RAM (Random Access Memory)
Computer memory that stores data temporarily. RAM stores the data used by the 
microprocessor as it executes instructions. The contents of RAM are erased each time the 
CallPilot Mini/CallPilot 150 is turned off or restarted. 
						

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
RS-232 terminal
A device with a display, such as a computer or a laptop, that you can connect to the serial 
port of the CallPilot Mini/CallPilot 150.
Serial cable
A cable that transfers data one bit at a time. This cable connects the CallPilot Mini/
CallPilot 150 to an RS232 terminal.
Serial port
A port that sends and receives data one bit at a time. This port is used to connect the 
CallPilot Mini/CallPilot 150 to an RS-232 terminal.
System administrator
The person who is responsible for setting up and configuring CallPilot.
TCM port
Time Compression Multiplexing port. This is the type of port that you use to connect the 
CallPilot 150 to the Norstar KSU or the CallPilot Mini to the Meridian 1 PBX. 
Tone dial telephone
A push button telephone that emits DTMF tones.
Transmission Control Protocol/Internet Protocol (TCP/IP)
A language governing communication among all computers on the Internet.
Voice channel
A communication path that CallPilot uses to send voice messages to and from the Norstar 
KSU or Meridian 1 PBX. There are two voice channels on each TCM port.
Voice prompts
The prerecorded voice instructions that play when accessing the different CallPilot 
features and options. Voice prompts also enable a caller to proceed along the call path of a 
CCR Tree.
Wide Area Network (WAN)
A collection of computers connected or networked to each other over long distances, 
typically using common carrier facilities. 
						

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