Nortel Call Pilot Mini Call Pilot Mini 150 Instructions Manual

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Chapter 3
Preparing to install the CallPilot Mini/CallPilot 150
This chapter explains what you need before you install the CallPilot Mini/CallPilot 150.
Environment
Make sure the installation area is:
 clean, free of dust, dry and well ventilated
 between 0 and 50 degrees Celsius
 non-condensing relative humidity between 5 percent and 95 percent
 at least 4 m, or 13 ft., from any equipment that could produce electromagnetic, radio frequency 
and electrostatic interference
 a wall area about 1 m (3 ft.) square
 closer than 15 m, or 50 ft., of cable length from the Norstar KSU or Meridian 1 PBX
 within 1.5 m, or about 5 ft., of a three-wire grounded electrical outlet
 a minimum of 16 cm, or 6 in., from a corner wall or other component
 a minimum of 46 cm, about 18 in., from the floor, to prevent water damage
Electrical service
Make sure the power is:
 115/230 VAC nominal; range 100 to 240 V
 50/60 Hz nominal; range 47 to 63 Hz
 Third-wire ground
 Unswitched
Opening the kit
Open the box and ensure that you have all the pieces, as described below:
 CallPilot Mini/CallPilot 150
 Power supply and power cord
 Wall Mount Bracket
 Four-wire, two-meter line cord
 Documentation and Client Software CD 
 CallPilot Mini EMC Kit (CallPilot Mini only)
 Shielded Ethernet cable (CallPilot Mini only) 
						

							22    Chap ter 3  Preparing to install the CallPilot Mini/CallPilot 150
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Managing the CallPilot system
CallPilot Mini is managed using CallPilot Manager. You require a LAN connection to the 
CallPilot Mini to use CallPilot Manager.
CallPilot 150 is managed using a telephone or CallPilot Manager, depending on whether the 
CallPilot 150 has a LAN connection.
Running without a LAN
A LAN connection is optional for a basic CallPilot 150 system running on a Norstar system. When 
there is no LAN connection, you can administer the system through a telephone using the 
≤\b°‹ menus.  
Using a LAN
When there is a LAN connection, CallPilot Mini/CallPilot 150 is managed through a web browser 
interface called CallPilot Manager.
To use CallPilot Manager, the CallPilot Mini/CallPilot 150 system must have a fixed IP address. 
All CallPilot Mini/CallPilot 150s are shipped with the default IP address of 192.168.110.10. If this 
IP address conflicts with your network, you must change the address before connecting the 
CallPilot Mini/CallPilot 150 to your network. You can change the IP address using a terminal 
connected to the CallPilot Mini/CallPilot 150 serial port, or through a temporary Ethernet 
connection using an Ethernet crossover cable to a stand alone computer or laptop.
Detailed instructions for setting the IP address and accessing CallPilot Manager are provided in 
“Initializing the CallPilot Mini/CallPilot 150” on page 29 .
DNS server
Your LAN does not require a DNS server for CallPilot Mini/CallPilot 150 to operate. However, a 
DNS server provides an easier interface to accessing the CallPilot Manager URL by providing a 
language-based name, such as CallPilot01. After this name is added to the DNS server as an alias 
for the system IP address, users can start CallPilot Manager by entering this name.
Note: You cannot use the CallPilot Mini without a LAN connection.
You require a LAN connection to print reports, administer the Networking feature, use the 
Backup and Restore Utility and use the Language Configuration Utility. 
						

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Chapter 4
Installing CallPilot Mini/CallPilot 150
This chapter describes installing the CallPilot Mini/CallPilot 150 on a wall and powering it up.
Wall mounting the CallPilot Mini/CallPilot 150
Follow this procedure to mount the CallPilot Mini/CallPilot 150 on a wall.
1Attach the wall mount bracket to a secure surface by the two inner holes. Use anchors, as 
necessary.
2Slip the slot on the back (near the top) of the CallPilot Mini/CallPilot 150 onto the bracket.
3Secure the CallPilot Mini/CallPilot 150 using a screw in the lower screw hole.
Figure 2   Mounting the CallPilot Mini/CallPilot 150
wall mount bracket
CallPilot Mini/CallPilot 150 
						

							24    Chap ter 4  Installing CallPilot Mini/CallPilot 150
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Connecting the CallPilot Mini/CallPilot 150
1Open the CallPilot Mini/CallPilot 150 by inserting a flat screwdriver into the slot on the 
right-hand side of the door and pressing the tab  out of the way.
Figure 3  shows the inside of the CallPilot housing and points out the cable jacks.
2 Connect a TCM cable to Port A and to Port B.
Ta b l e  5  shows the pin out of Port A and Port B. 
3 Connect the other end of the TCM cables to station ports on  your telephone system.
4 Connect the power cable to the CallPilot Mini/CallPilot 150 and the wall socket.
5 Run all the cables through the cable trough at the top of the CallPilot Mini/CallPilot 150.
6 If you are installing a CallPilot Mini system, attach the EMC Kit around all four of the 
CallPilot Mini cables. The EMC Kit must be fully closed and attached at the point where the 
cables exit the CallPilot Mini.  Figure 4 shows the EMC Kit and where it is attached.  
7 Close the lid.
Table 5    Por t A and Por t B Pinouts
Pin number Port A Port B
1 no connection no connection
2 TCM 3 TCM 4
3 TCM 1 TCM 2
4 TCM 1 TCM 2
5TCM 3 TCM 4
6 no connection  no connection
Note:  Do not connect the Ethernet cable for your LAN to the Ethernet port until you 
determine if the CallPilot Mini/CallPilot 150 IP address is compatible with the 
network. For information about the default CallPilot Mini/CallPilot 150 IP address 
and how to change the IP address, refer to  “Connecting to the CallPilot Mini/CallPilot 
150” on page 35 .
Note: The EMC Kit must be around the power, Ethernet and two TCM cables in order 
to achieve Class B Homologations.
If you use cables other than the ones supplied with the CallP ilot Mini, make sure all 
four cables fit inside the EMC Kit and the EMC Kit can be fully closed. 
						

							Chapter 4  Installing CallPilot Mini/CallPilot 150    25
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Figure 3   CallPilot Mini/CallPilot 150 connections
Cable trough
Power 9V DC
Port A TCM 1, 3
Port B TCM 2, 4
Ethernet port Cable entry slot
Status indicator lights 
						

							26    Chap ter 4  Installing CallPilot Mini/CallPilot 150
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Figure 4    Connecting the EMC Kit to the CallPilot Mini cables
EMC Kit 
						

							Chapter 4  Installing CallPilot Mini/CallPilot 150    27
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
CallPilot Mini/CallPilot 150 LEDs
When the CallPilot Mini/CallPilot 150 starts up, the LEDs change to indicate where the 
CallPilot Mini/CallPilot 150 is in the start up process. Ta b l e  6 shows the order in which the LEDs 
change and describes what each state indicates. 
When the CallPilot Mini/CallPilot 150 is operating, the LEDs indicate the operating status of the 
CallPilot interfaces. Ta b l e  7 describes the purpose of the LEDs.   
Table 6   LEDs during star tup
LEDs Description Indicates
 1,   2,   3 and   4 turn on. Power is connected to the 
CallPilot Mini/CallPilot 150 and the 
RAM test is in progress.
 1,   2,   3 and   4 turn off. RAM test complete.
 1,   2,   3 and   4 turn on one 
at a time starting with   1. The LEDs 
continue to cycle on and off in this 
order.The CallPilot Mini/CallPilot 150 is 
being upgraded. 
Note: This sequence does not appear 
every time you restart CallPilot Mini/
CallPilot 150.
 1,   2,   3 and   4 turn on in 
order until all of the LEDs are on. The 
LEDs then turn off in the same order. 
The LEDs continue to cycle on and off 
in this order.The CallPilot Mini/CallPilot 150 is 
booting up.
 1,   2,   3 and   4 turn off. The CallPilot Mini/CallPilot 150 has 
finished booting up.
Note: The LEDs then light to indicate 
TCM connections as described in 
Ta b l e  7.
Table 7   LEDs during operation
LED Description LED Description
LED lights when TCM channel 4 is 
connected to the telephone system.LED lights when the Ethernet 
connection is operating at 100 Mbit/s 
and blinks with Ethernet activity.
LED lights when TCM channel 3 is 
connected to the telephone system.LED lights when the CallPilot Mini/
CallPilot 150 is operating.
LED lights when TCM channel 2 is 
connected to the telephone system.LED lights when an Ethernet 
connection is detected.
LED lights when TCM channel 1 is 
connected to the telephone system.Not used in this version of 
CallPilot Mini/CallPilot 150.
Click image 
for an 
example.
Click image 
for an 
example.
4
3
2
1 
						

							28    Chap ter 4  Installing CallPilot Mini/CallPilot 150
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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Chapter 5
Initializing the CallPilot Mini/CallPilot 150
After you install and power up the CallPilot Mini/CallPilot 150, you need to initialize it. 
Initializing the CallPilot Mini/CallPilot 150 sets the system parameters to their default settings and 
sets some global parameters. When the initialization is completed, the CallPilot Mini/CallPilot 150 
is operational and ready for you to begin administration programming. Refer to “Related 
publications” on page 12 for a list of documents that provide information about administration 
programming.
You initialize CallPilot Mini using CallPilot Manager. 
You initialize CallPilot 150 using CallPilot Manager or a telephone. 
About CallPilot Manager
CallPilot Manager is an application that you access from a web browser, such as Netscape® 
Communicator
1 or Microsoft® Internet Explorer2. Nortel Networks recommends you use CallPilot 
Manager whenever possible. CallPilot Manager provides access to administration programming 
not available from a telephone.
To use CallPilot Manager, you must have a network connection to the CallPilot Mini/CallPilot 150 
or an Ethernet crossover cable. If you are using CallPilot Manager to initialize CallPilot Mini/
CallPilot 150, refer to “Initializing CallPilot Mini/CallPilot 150 using CallPilot Manager” on page 
34. 
If you do not have a network connection or an Ethernet crossover cable, you can initialize the 
CallPilot 150 using a two-line display telephone. If you are using a telephone to initialize CallPilot 
150, refer to “Initializing CallPilot 150 using a telephone” on page 43. You cannot initialize the 
CallPilot Mini using a telephone.
Note: Upgrading to CallPilot 150 from a previous voice messaging system.
If you are upgrading from a previous voice messaging system (for example, FlashTalk) to 
CallPilot 150, you must remove the existing Feature Codes for the old voice messaging 
system before you configure CallPilot 150. For information about how to remove the 
existing Feature Codes, refer to “To remove Feature Codes” on page 66.
1 Netscape is a registered trademark and Communicator is a trademark of Netscape Communications 
Corporation.
2 Microsoft and Windows are registered trademarks and Internet Explorer is a trademark of Microsoft 
Corporation.
Note: The online Help for CallPilot Manager is best viewed in Internet Explorer. 
There can be some page format inconsistencies if you use other browsers. 
						

							30    Chap ter 5  Initializing the CallPilot Mini/CallPilot 150
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Configuring the Meridian 1 PBX to work with CallPilot Mini
The Meridian 1 PBX uses an ACD Queue to route calls to the CallPilot Mini. 
An ACD Queue is a feature that distribu tes calls to available ACD Agents. For the ACD Queue 
used with CallPilot Mini, the Directory Number (DN) of the ACD Queue is the Voicemail DN and 
the CallPilot Mini ports are the ACD Agents. When a user dials the Voicemail DN, the ACD 
Queue routes the call to the an available CallPilot Mini port. 
To add an ACD Queue:
1 Determine the Terminal Numbers (TN) used to connect to the CallPilot Mini.
You can have a maximum of eight TNs used for the CallPilot Mini.
2 Create an ACD Queue for the CallPilot Mini. 
Alternately, you can use the pre-assigned Meridian Mail ACD Queue. If you to use the 
Meridian Mail ACD Queue, delete any default ACD Agents assigned to the ACD Queue.
For information about how to create an ACD Queue, refer to  “Creating an ACD Queue” on 
page 30 .
3 Assign the Terminal Numbers determined in step 1 as ACD Agents for the CallPilot Mini 
ACD Queue. Make sure you assign all of the Terminal Numbers that are connected to the 
CallPilot Mini.
For information about how to assign Agents to the ACD Queue, refer to  “Assigning ACD 
Agents” on page 32 .
Creating an ACD Queue
All of the steps below are performed on the Meridian 1 PBX using a terminal connection. 
1At the main prompt type,  LD 23.
The following messages appear:
ACD000 
MEM AVAIL: (U/P): 477336    USED: 112487    TOT: 589823 
DISK RECS AVAIL: 453 
ACD DNS  AVAIL: 32744    USED:    23    TOT: 32767
Note:  Four of the TNs represent the physical lines that are con nected to the CallPilot 
Mini. The other four TNs are the data channels of the upper TNs (TNs 16-32) that 
correspond the lower TNs (TNs 0-15) assigned to the CallPilot Mini. 
For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines conn ected to 
the CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25 
to CallPilot Mini.
Note:  The numbers shown in the above messages are examples only. The numbers 
that appear on your display may be different.