Nortel Call Pilot Mini Call Pilot Mini 150 Instructions Manual

							CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
91  
Index
A
ACD Queue, adding on Meridian 1   30
Active agents, maximum   17
Attendant DN   40, 41
Auto-Attendant   17
B
B1 and B2 directory numbers   83
Back up, CallPilot information   53
Backup and Restore Utility, installing   53
Base Application   41
Basic call center   17
Browser, requirements   29, 34
C
Call Center
resetting the administrator password   51
troubleshooting   66
Call Center Reporting   17
Call Interrupt   17
Call recording   17
CallPilot
attendant   40, 41
back up   53
connecting to   35
features list   17
initializing   29
log files, retrieving   57
logging on   39
restore   55
CallPilot Backup and Restore Utility   53
CallPilot Manager
about   29
requirements   34
Caution symbol   16
Communications parameters, required   36
Compatible telephone systems
Meridian 1   18
Norstar   18
Computer requirements   34
Conventions   16
Cautions   16
Notes   16
text   11Country   40, 42
Custom Call Routing   17
D
Default Gateway   40, 41
Determining Feature Codes   43
DNS server   22, 39, 41
E
Electrical checklist   21
EMC Kit, connecting   24, 26
EMC requirements   24, 35
Environmental checklist   21
Ethernet crossover cable   38
pinout   38
Ethernet port, location   19
External Feature inquiry   66
F
Feature Codes   43
determining   43
inactive   66
removing   66
Features of CallPilot   17
Ferrite bead, connecting   24, 26
From Extension   40, 42
From Line   42
H
Hardware installation procedure   23
Help, how to get   11
Humidity requirements   21
I
Inactive, Feature Codes   66
Initializing CallPilot   29
Instructions, presentation   16
IP Address   39, 41
IP address
changing   35, 36, 38
default   22, 35
requirements   22 
						

							92    Index
P099 0474 0 3
 
K
KSU, compatible Norstar   18
L
LAN, requirement for   22
Language Configuration Utility   47
Languages, changing   47
LEDs   27
error messages   68
Log files   57
M
Mailbox Keycode   40, 42
Mailbox, resetting password   51
Memory buttons   83 Programming   83
Meridian 1 ACD Queue   30
compatible version   18
configuring for CallPilot   30
resetting system manager’s password   49
Message storage, upgrading   60
Modem Access   71
Modem, resetting access password   52
N
Next-hop router   40, 41
Norstar directory numbers   83
Norstar Remote Utilities   64
Norstar telephone systems   18
Note symbol   16
Number of rings   42
O
Opening the CallPilot   24
Operator, resetting password   50
Option 11C, Meridian PBX   18
Outdial Method   40, 42
P
Package check list   21
Passwords resetting   49
resetting administrator’s   49 resetting mailbox   51
resetting modem access   52
resetting operator’s   50
resetting the Call Center administrator   51
PBX, compatible Meridian 1   18
PCMCIA slots   19
Pinouts Ethernet crossover cable   38
serial port   36
TCM ports   24
Port A pinout   24
Port B pinout   24
Ports connecting to   24
location   19
TCM pinouts   24
Power connector, location   19
Power requirements   20
Power-on diagnostics failure   65
Primary DNS   39, 41
Primary Language   40, 41
Primary UI Style   41
Publications, related   12
Q
Quick Install Wizard, running   39
R
Requirements CallPilot Manager   34
communications parameters   36
computer   34
terminal   35
Restore, CallPilot information   55
Router, next-hop   40, 41
RS-232 terminal   63 Cannot communicate   63
S
Secondary DNS   39, 41
Serial cable   35
Serial portlocation   19
pinout   36
Skillsets, maximum   17 
						

							Index    93
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Software
upgrading   59
Storage (hours)   17
Subnet Mask   39, 41
Switches
Meridian 1   18
Norstar   18
Symbols   16
System administrator password, resetting   49
System parts, listed   18
T
TCM ports
location   19
pinouts   24
Temperature requirements   21
Te r m i n a l
requirements   35
using to change IP address   36
Text conventions   11
To Extension   40, 42
To Line   42
Troubleshooting   66
CallPilot does not reboot   67
Feature Codes   66
LEDs   68
power-on diagnostics fail   65
RS-232   63
Terminal   63
U
UI style   41
Upgrading
message storage   60
software   59
User interface style   41
V
Voicemail DN   40
W
Wall mount bracket   23
Wall mounting CallPilot   23
Warning symbol   16
Web browser, requirements   29, 34
X
XF Test   66 
						

							94    Index
P099 0474 0 3