Nortel Call Pilot Mini Call Pilot Mini 150 Instructions Manual

							Chapter 5  Initializing the CallPilot Mini/CallPilot 150    31
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
2Respond to the prompts according to Table 8.   
3Respond to the prompts according to Table 9.   
Note: For any of the prompts not listed in the table below, press the Enter key to 
accept the default value.
Table 8   Creating an ACD Queue, step 1
Prompt Response Comment
REQ NEW
TYPE ACD
CUST 0
ACDN 5666 Enter the Directory Number for this ACD Queue. 
In the example shown, 5666 represents the Directory Number of the 
ACD Queue.
MWC NO
MAXP 8
NCFW 0
IVR YES
ALOG YES
Note: For any of the prompts not listed in the table below, press the Enter key to 
accept the default value.
Table 9   Creating an ACD Queue, step 2
Prompt Response Comment
REQ CHG
TYPE ACD
CUST 0
ACDN 5666 Enter the Directory Number for this ACD Queue. 
In the example shown, 5666 represents the Directory Number of the 
ACD Queue.
MWC YES
Note: For more information about how to create and modify ACD Queues, refer to the 
documentation that came with your Meridian 1 PBX. 
						

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Assigning ACD Agents
All of the steps below are performed on the Meridian 1 PBX using a terminal connection. 
1At the main prompt type,  LD 11.
2 Respond to the prompts according to  Table 10.   
Note: For any of the prompts not listed in the table below, press the  Enter key to 
accept the default value.
Table 10    Assigning ACD Agents
Prompt Response Comment
REQ NEW
TYPE 2616
TN 4 0 Type one of the Terminals Numbers (TNs) assigned to CallPilot Mini. 
The TN shown (4 0) is an example only. 
DES AGENT1 Type a name for this agent.  The name shown (AGENT1) is an example only.
CLS FLXA VCE WTA  CNDA DNDD
KEY 00 ACD 5666 0 5701 Type the ACD Queue number of the ACD Queue assigned to CallPilot  Mini. In the example shown, 5666 is the ACD Queue number.
Type the Agent Position ID number. You can enter any unique ID 
number. In the example shown, 5701 is the Agent Position ID number.
KEY 01 SCR 5801 Type the Outbound Dial DN. You can use any unique DN. In the example shown, 5801 is the Outbound Dial DN.
KEY 02 AO3
KEY 03 TRN
KEY 04 NRD
KEY 05 MIK
KEY 06 MCK
Note:  For more information about how to add agents to an ACD Queue, refer to the 
documentation that came with your Meridian 1 PBX. 
						

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Enabling the Call Forward on Busy message
When a caller dials a CallPilot Mini user that is busy on another call, the caller is forwarded to the 
user’s mailbox. The caller will also hear a message stating that the user is on the phone, if you 
ensure that the Hunt prompt in LD 95 is set to B.
All of the steps below are performed on the Meridian 1 PBX using a terminal connection. 
1At the main prompt type, LD 95.
2Respond to the prompts according to Table 10.   
Scheduled Block (SCB)
Do not configure the Scheduled Block feature on the Meridian 1 PBX.
Note: For any of the prompts not listed in the table below, press the Enter key to 
accept the default or current value.
Table 11   Assigning ACD Agents
Prompt Response Comment
REQ NEW
TYPE CPND
HUNT B This is the default value for this prompt. 
						

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Initializing CallPilot Mini/CallPilot 150 using CallPilot Manager
To initialize CallPilot Mini/CallPilot 150 using CallPilot Manager you need to:
 determine if your computer meets the CallPilot Manager requirements
 connect to the CallPilot Mini/CallPilot 150
 run the Quick Install Wizard
Computer requirements for CallPilot Manager 
You access CallPilot Manager using a web browser on a computer that is connected to the 
CallPilot Mini/CallPilot 150.
Computer requirements
The computer you use to access CallPilot Manager must be compatible with Microsoft® 
Windows
® and capable of running your web browser.
Browser requirements
To use CallPilot Manager, you must have one of the following browsers:
 Netscape Communicator 4.5 or later
 Microsoft Internet Explorer 4.0 or later
Note:  CallPilot Manager does not support Netscape 6.0. 
						

							Chapter 5  Initializing the CallPilot Mini/CallPilot 150    35
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Connecting to the CallPilot Mini/CallPilot 150
To connect to the CallPilot Mini/CallPilot 150, you need the IP address of the CallPilot Mini/
CallPilot 150 and a connection to the network that the CallPilot Mini/CallPilot 150 is on. 
The default IP address for CallPilot Mini/CallPilot 150 is 192.168.110.10. 
If the default IP address is compatible with your network, you can connect the LAN cable to the 
Ethernet port on the CallPilot Mini/CallPilot 150 and proceed to “Running the Quick Install 
Wizard” on page 39. 
If the default IP address is not compatible, you must change the IP address before you connect the 
CallPilot Mini/CallPilot 150 to the network. You can change the IP address using a serial cable or 
an Ethernet crossover cable (direct PC connection).  
Changing the IP address using a serial cable
If you are going to change the IP address using a serial cable, you need a:
 serial cable
 VT100-compatible terminal or a computer that has a VT100 compatible terminal emulation 
program such as HyperTerminal  
Note: If you are installing a CallPilot Mini system, you must use a shielded Ethernet 
cable to connect to the LAN. The shielded cable is required to meet Class B requirements 
on the Meridian 1 system. A shielded Ethernet cable is included in the CallPilot Mini box.
If you are installing a CallPilot 150 system, you can use a standard, unshielded Ethernet 
cable to connect to the LAN. An Ethernet cable is not included in the CallPilot 150 box.
Note: If you are unsure if the default IP address is compatible, contact your network 
administrator.
Note: The serial port is intended for temporary connections only. After you have finished 
changing the IP address, remove the serial cable and close the CallPilot Mini/CallPilot 150 
door. Failure to remove the serial cable may result in a non-compliant EMC configuration.
Note: A serial cable is available as a separately available part. For information about 
obtaining a serial cable, contact your Nortel Networks supplier. 
						

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CallPilot Mini/CallPilot 150 serial port
The following table shows the pin out for the CallPilot Mini/CallPilot 150 serial port.  
Configuring the terminal
The terminal or terminal emulation program you use must be VT100 compatible and must support 
the ASCII Character set. If the terminal does not support the ASCII Character set, the text displays 
incorrectly. 
You must configure your terminal to the following communications parameters:
 9600 bits per second
 8 data bits
 no parity
1 stop bit
 no flow control
For information about how to set these parameters, refer to the documentation for your terminal or 
terminal emulation program.
Changing the IP address using the terminal
To change the IP address:
1Attach the serial cable to the serial port on the CallPilot Mini/CallPilot 150. For information 
about the location of the serial port, refer to  Figure 3 on page 25.
2 Attach the other end of the cable to the serial port on the terminal or computer.
3 Ensure that your terminal or computer is powered up.
4 If you are using a computer, start your terminal emulation program.
Table 12    CallPilot Mini/CallPilot 150 serial port pinout
Pin Signal Pin Signal
1 No connection 6 No connection
2 Serial data in (RX) 7 No connection
3 Serial data out (TX) 8 No connection
4 No connection 9 No connection
5Ground
Note: The location of the transmit (TX) and receive (RX) pins on your terminal can vary. 
Refer to your terminal or computer documentation to confirm pin locations.
1    2    3    4    5
6    7    8    9 
						

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
5Remove power from the CallPilot Mini/CallPilot 150.
6Reconnect power to the CallPilot Mini/CallPilot 150. 
The prompt
 To change any of this, press any key within 5 seconds appears.
7Press the Enter key.
The prompt
 (M)odify any of this or (C)ontinue? appears.
8Press the M key and press the Enter key.
The prompt
 Do you want a LAN interface? appears.
9Press the Y key and press the Enter key.
The prompt
 This board’s LAN IP Address (0.0.0.0 = RARP) appears.
10Type the IP address for the CallPilot Mini/CallPilot 150 in a valid dotted format and press the 
Enter key.
The prompt
 Subnet mask for LAN (0 for none) appears.
11Type the Subnet Mask for the CallPilot Mini/CallPilot 150 in a valid dotted format and press 
the Enter key.
The prompt
 Should there be a default gateway for packet routing? appears.
12If the CallPilot Mini/CallPilot 150 needs a next hop router, press the Y key and press the 
Enter key.
If the CallPilot Mini/CallPilot 150 does not need a next hop router, press the N key, press the 
Enter key and go to step 15.
The prompt
 IP address of default gateway? appears.
13Type the IP address of the next hop router in a valid dotted format and press the Enter key.
14Press the Enter key until the following prompt appears.
(M)odify any of this or (C)ontinue?
15Press the C key and press the Enter key.
16Connect the LAN cable to the Ethernet port on the CallPilot Mini/CallPilot 150.
You can now initialize the CallPilot parameters. For information about how to initialize the 
CallPilot, refer to “Running the Quick Install Wizard” on page 39.
Note: Steps 5 and 6 are used to force the CallPilot Mini/CallPilot 150 to reboot. You 
can change the IP address only while the CallPilot Mini/CallPilot 150 is booting up.
Note: It will take approximately one minute for this prompt to appear.
Note: If you do not press a key within 5 seconds of this prompt appearing, repeat 
steps 5 and 6. 
						

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Changing the IP address using an Ethernet crossover cable
Using an Ethernet crossover cable, you can connect the CallPilot Mini/CallPilot 150 to your 
computer. With this connection, you can use CallPilot Manager to change the CallPilot Mini/
CallPilot 150 IP address before you connect it to the network. 
To use an Ethernet crossover cable, your computer must be equipped with a 10/100 BaseT 
Ethernet card and support TCP/IP protocol.  Figure 5 shows the connections required.
Figure 5    Ethernet crossover cable
Connecting the Ethernet crossover cable
1Shut down the computer.
2 Attach one end of the Ethernet crossover cable to the Ethernet port on the CallPilot Mini/
CallPilot 150.
3 Connect the other end of the cable to the network interface card on your computer.
4 Start the computer.
5 Use the Quick Install Wizard to initialize the CallPilot Mini/CallPilot 150.
For information about how to use the Quick Install Wizard, refer to  “Running the Quick Install 
Wizard” on page 39 .
Note: If you do not have access to the CallPilot Mini/CallPilot 150 through the network, 
you can use an Ethernet crossover cable to configure  all of the CallPilot Mini/CallPilot 
150 parameters.
Note:  An Ethernet crossover cable is available as a separately available part. For 
information about obtaining an Ethernet crossover cable, contact your Nortel Networks 
supplier.
3TD+
6TD-
1RD+ 2RD- 3TD+
6TD-
1RD+ 2RD- 
						

							Chapter 5  Initializing the CallPilot Mini/CallPilot 150    39
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Running the Quick Install Wizard
The Quick Install Wizard appears the first time you startup CallPilot Manager. The Quick Install 
Wizard is a single page that gathers enough information to set up a working system. It then applies 
the information and restarts the system.
You can reach CallPilot Manager from another computer through a LAN connection, WAN/
Internet connection or an Ethernet crossover cable. All of these methods create an IP connection 
that allows you to run CallPilot Manager.
Use the following procedure to run the Quick Install Wizard:
1Launch your browser.
2In the URL address box, type the CallPilot Mini/CallPilot 150 IP address. 
For example: HTTP://192.168.110.10
The Quick Install Wizard screen appears. Depending on your system, this can take several 
minutes to appear.
3Configure the Quick Install parameters for a CallPilot Mini according to Table 13 on page 39.
Configure the Quick Install parameters for a CallPilot 150 according to Table 14 on page 41.
Table 13   Quick Install Wizard parameters for a CallPilot Mini
Note: You must include HTTP:// to access CallPilot Manager.
Field name Description
IP Address Enter the IP Address for the CallPilot Mini. If you do not know the IP Address, contact 
your network administrator.
This is the IP Address you will use to access the CallPilot Mini using CallPilot Manager.
Changes to the IP Address take effect when you reboot the CallPilot Mini. 
If this is a re-install, the IP Address shows the current settings, not the factory default.
Subnet Mask Enter the Subnet Mask for the CallPilot Mini. If you do not know the Subnet Mask, 
contact your network administrator.
Changes to the Subnet Mask take effect when you reboot the CallPilot Mini. 
If this is a re-install, the Subnet Mask shows the current settings, not the factory default.
Primary DNS Enter the IP Address of the Primary  DNS server that CallPilot Mini uses. If you do not 
know the IP Address, contact your network administrator.
The Primary DNS ser ver allows you to use domain names, such as 
www.nortelnetworks.com, instead of IP addresses when accessing a site.
Note: If you do not use DNS, leave this box blank. CallPilot applications, such as Digital 
Networking, can use a DNS server even if you leave this box blank.
Secondary DNS Enter the IP Address of the Secondary DNS server that CallPilot Mini uses. If you do not 
know the IP Address, contact your network administrator.
CallPilot Mini uses the Secondary DNS server if it cannot contact the Primary DNS 
server or if the domain name is not listed in the Primary DNS server.
Note: If you do not use DNS, leave this box blank. CallPilot applications, such as Digital 
Networking, can use a DNS server even if you leave this box blank. 
						

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Default Gateway Enter the IP Address of the default next-hop router. If you do not know the IP Address, 
contact your network administrator.
Note: If you do not require a next-hop router, leave this box blank.
Digits per 
Extension Select the length of the extension number in digits.
Attendant DN Enter the directory number of the attendant. You can enter a number from 1 to 7 digits  long.
Primary 
Language Select the default language that is used for voice prompts, text messages, and the 
Auto-Attendant.
You can change the language of individual mailboxes by assigning a different Class of 
Service to those mailboxes. 
Country Select the country in which the CallPilot Mini is installed. The country you select determines several country specific settings  such as the 
telephone number length, mailbox login sequence and Call Progress Tone Detection. 
You must select the country that the CallPilot Mini is in to ensure proper operation.
The default country is Nor th America.
Companding Type Select the companding law that is used by your Meridian 1 switch and the public  switched telephone network. 
You can select A-Law or M-Law.
Mailbox Keycode  If you have purchased additional mailboxes for CallPilot, enter the keycode you received  with your mailbox package.
If you have not purchased additional mailboxes, leave these boxes empty.
Use these boxes only for the keycode for additional mailboxes. Do not enter the keycode 
that enables the basic voicemail application.
From Extension Enter the extension number of the first telephone in a r ange of telephones you want to 
create a mailbox for. 
A mailbox is created for this telephone and for all of the tel ephones up to the extension 
number you enter in the To Extension box.
The mailboxes are named according the set name of the telephone and assigned Class 
of Service 1. 
To Extension Enter the extension number of the last telephone in a r ange of telephones you want to 
create a mailbox for.
The extension number you enter in this box must be the same or higher than the 
extension number you enter in the From Extension box.
Outdial Method Select the outdial method you want to assign to the mailboxes created using the From  Extension and To Extension boxes. You can choose None, Line, Pool or Route.
If you select None, no outdial method is assigned to the mailboxes.
If you select  Route, a route is assigned as the Outdial Method for the mailboxes.
Field name Description