Nortel Call Pilot Mini Call Pilot Mini 150 Instructions Manual

							Chapter 7  Password administration    51
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Resetting the Mailbox passwords
The Mailbox password allows users to access their mailbox.
Resetting the password using CallPilot Manager
1Log on to CallPilot Manager.
2Click the Mailbox Administration heading.
3Click the Change/Delete Mailbox link.
4Click the Reset Password link by the mailbox for which you are resetting the password.
A confirmation dialog box appears.
5Click the OK button.
The password resets to 0000.
Resetting the password using a telephone (CallPilot 150 only)
Follow this procedure to reset a mailbox password using a telephone.
Resetting the Call Center Administrator password (CallPilot 150 only)
This password is used to access CallPilot Manager to administer the Call Center software.
1Log on to CallPilot Manager.
2Click the Configuration heading.
3Click the Access Passwords link.
4Enter a new password into the Call Center Administration Password box. 1. Press 
≤·°‹.
2. Enter the system administration mailbox number and 
password.
3. Press MBOX
.
4. Press CHNG
.
5. Enter the number of the mailbox you wish to change.
6. Press Next
 until Password appears on the display.
7. Press R
ESET.
8. Press ®.
Log:
QUIT  RETRY  OK
Admin
MBOX
     AA     OTHR
Mailbox Admin
ADD     DEL     CHNG
Mbox:
DIR                  QUIT
Password:
RESET
            NEXT 
						

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5Enter the password again in the  Confirmation box.
6 Click the  Submit button.
Resetting the Modem access password
This password is used to access CallPilot over a dialup connection.
1Log on to CallPilot Manager.
2 Click the  Configuration  heading.
3 Click the  Access Passwords  link.
4 Enter a new password into the  Modem Access box.
5 Enter the password again in the  Confirmation box.
6 Click the  Submit button.
Resetting the Modem access password using a telephone 
(CallPilot 150 only)
Follow this procedure to reset the Modem access password using a telephone.  
1. Press 
≤\b°‹.
2. Enter the system administration mailbox number and  password.
3. Press  ›.
4. Press  NEXT
.
5. Press  NEXT
.
6. Press  OK
.
7. Press  CHNG
.
8. Press  CHNG
.
9. Enter the new Modem access password  and press OK
.
10. Re-enter the new Modem access password and press  OK
.
11. Press  ®.
Log:
QUIT\b\bRETRY\b\bOK
Admin
MBOX\b\b\b\b\bAA\b\b\b\b\bOTHR
Voice\bMail:Y
CHNG\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bNEXT
Dir\bavail:Y
CHNG\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bNEXT
Ma\fch:Las\fname
CHNG\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bOK
Modem\baccess:Y
CHNG\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bOK
Modem\baccess:N
CHNG\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bOK
Pswd:
RETRY\b\b\b\b\b\b\b\b\b\b\b\b\bOK
Again:
RETRY\b\b\b\b\b\b\b\b\b\b\b\b\bOK 
						

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Chapter 8
Backing up and restoring CallPilot
Using the CallPilot tools, you can:
 back up CallPilot information
 restore CallPilot information
 retrieve the CallPilot log files
To use these features, you must install the CallPilot Backup and Restore Utility on your computer. 
Installing the CallPilot Backup and Restore Utility
To install the CallPilot Backup and Restore Utility:
1Load the CallPilot CD in the CD-ROM drive of your computer.
2Open the CD folder and open the Optional Software folder.
3Open the BRU Utility folder.
4Copy the file CallPilotBRU.exe to a folder on your computer.
5Remove the CallPilot CD from your computer.
Backing up the CallPilot information
Backing up the CallPilot information is a method of protecting your CallPilot programming, voice 
messages and greetings. When you back up CallPilot, you make a copy the CallPilot information 
and store it in a directory on your computer. If your CallPilot Mini/CallPilot 150 must be replaced 
or loses its programming, you can restore this back up information to your 
CallPilot Mini/CallPilot 150. 
Note: You must have Windows 95 or later installed on your computer to run the CallPilot 
Backup and Restore Utility.
Note: Nortel Networks recommends that you perform a back up after you have completed 
your initial programming. We also recommend that you back up on a regular basis to save 
new programming, greetings and voice messages.
You must install the CallPilot Backup and Restore Utility on the computer you are using to 
back up the CallPilot information. 
						

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Before you backup the CallPilot information, make sure  you have enough disk space available on 
the disk you are using to store the backup information.  Ta b l e  1 6 shows the maximum amount of 
disk space required for each backup.   
To back up the CallPilot information: 
1 Start your web browser.
2 Log on to CallPilot Manager.
3 Click the  Operations  heading.
4 Click the  Backup/Restore  link.
5 Click the  Proceed button.  
6 Close your web browser window. 
7 Create a directory on your computer where you want to store the CallPilot information.
8 Start the CallPilot Backup and Restore Utility (CallPilotBRU.exe).
The CallPilot Backup/Restore Utility screen appears.
Table 16    Maximum disk space required to backup CallPilot Mini /CallPilot 150
Type of CallPilot system Maximum disk space required
CallPilot Mini/CallPilot 150 85 MB
CallPilot Mini/CallPilot 150 (with 
optional message storage upgrade) 180 MB
Caution: 
Do not use CallPilot Manager to perform any administrative tasks while a 
backup is in progress. If you use CallPilot Manager to make a change during a backup, the 
CallPilot Mini/CallPilot 150 can become corrupted and inoperable.
To help prevent other people from making changes during a backup, inform anyone with 
administrative privileges that you are doing a backup and that they should not access 
CallPilot Manager until the backup is completed.
Note:  When you click the Proceed button to start a back up, the CallPilot Mini/
CallPilot 150 shuts down and drops all of the users accessing CallPilot. This includes users 
accessing their mailboxes, callers leaving a message and callers waiting in Call Center 
Skillsets.
Make sure that there is no one using the CallPilot Mini/CallPilot 150 before you start the 
back up. For information about how to determine if the CallPilot ports are busy, refer to 
“Programming CallPilot 150 DNs to memory buttons” on page 84 .
Note: To ensure proper operation, you must close the web browser window. 
						

							Chapter 8  Backing up and restoring CallPilot    55
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
9Click the Backup option.
10In the Local Folder box, enter the path name of the directory on your computer in which you 
want to store the CallPilot information.
11In the CallPilot 150 hostname or IP addresses box, enter the host name or IP address of the 
CallPilot Mini/CallPilot 150 you want to backup.
12Click the OK button.
A confirmation dialog box appears.
13If the information on the confirmation dialog is correct, click the Continue button. 
If the information is not correct, click the Cancel button and repeat steps 10 to 12.
A dialog box appears when the backup is completed.
14Click the Continue button.
Restoring the CallPilot information
If your CallPilot Mini/CallPilot 150 has been replaced or has lost its programming information, 
you can restore the CallPilot programming, greetings and voice messages from a previous back up.   
Note: You must have a back up of the CallPilot information stored on your computer to 
perform a restore.
You must install the CallPilot Backup and Restore Utility on the computer you are using to 
restore the CallPilot information.
Caution: Do not use CallPilot Manager to perform any administrative tasks while a 
restore is in progress. If you use CallPilot Manager to make a change during a restore, the 
CallPilot Mini/CallPilot 150 can become corrupted and inoperable.
To help prevent other people from making changes during a restore, inform anyone with 
administrative privileges that you are doing a restore and that they should not access 
CallPilot Manager until the restore is completed.
Note: Check the Country and Language settings on the CallPilot Mini/CallPilot 150 
before starting the Restore. The Country and Language settings must be the same as the 
backup CallPilot information you are restoring. 
If the Country setting is different than the backup, use CallPilot Manager to change the 
language to match the backup CallPilot information. For information about how to change 
the Country settings, refer to the CallPilot Manager Set Up and Operation Guide.
If the Language settings are different than the backup, use the Language Configuration 
Utility to change the languages to match the backup CallPilot information. For 
information about how to use the Language Configuration Utility, refer to “Language 
Configuration Utility” on page 47. 
						

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To restore the CallPilot information:
1Start your web browser.
2 Log on to CallPilot Manager.
3 Click the  Operations  heading.
4 Click the  Backup/Restore  link.
5 Click the  Proceed button.  
6 Close your web browser.
7 Start the CallPilot Backup and Restore Utility (CallPilotBRU.exe).
The CallPilot Backup/Restore Utility screen appears.
8 Click the  Restore option.
9 In the  Local Folder  box, enter the path name of the directory on your computer in which the 
CallPilot backup information is stored.
10 In the  CallPilot 150 hostname or IP addresses  box, enter the host name or IP address of the 
CallPilot Mini/CallPilot 150 to which you want to restore information.
11 Click the  OK button.
A confirmation dialog box appears.
12 If the information on the confirmation dialog is correct, click the  Continue button. 
If the information is not correct, click the  Cancel button and repeat steps 11 to 13.
A dialog box appears when the restore is completed.
13 Click the  Continue  button.
Note: When you click the Proceed button to start a restore, the CallPilot Mini/
CallPilot 150 shuts down and drops all of the users accessing CallPilot. This includes users 
accessing their mailboxes, callers leaving a message and callers waiting in Call Center 
Skillsets.
Make sure that there is no one using the CallPilot Mini/CallPilot 150 before you start the 
restore.
For information about how to determine if the CallPilot ports are busy,  refer to 
“Programming CallPilot 150 DNs to memory buttons” on page 84 .
Note: To ensure proper operation, you must close the web browser window. 
						

							Chapter 8  Backing up and restoring CallPilot    57
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Retrieving the CallPilot log files
The CallPilot log files are a tool used by your Nortel Networks representative to help diagnose a 
CallPilot problem.  
To retrieve the CallPilot log files:
1Create a directory on your computer where you want to store the CallPilot log files.
2Start the CallPilot Backup and Restore Utility (CallPilotBRU.exe).
The CallPilot Backup/Restore Utility screen appears.
3Click the Log Files option.
4In the Local Folder box, enter the path name of the directory on your computer in which you 
want to store the CallPilot Log Files.
5In the CallPilot 150 hostname or IP addresses box, enter the host name or IP address of the 
CallPilot Mini/CallPilot 150 from which you want to retrieve the log files.
6Click the OK button.
A confirmation dialog box appears.
7If the information on the confirmation dialog is correct, click the Continue button. 
If the information is not correct, click the Cancel button and repeat steps 4 to 6.
A dialog box appears when the Log files have been copied onto your computer. It will take 
several minutes to copy the CallPilot log files to your computer.
8Click the OK button. 
Note: The information in the log files is intended for Nortel Networks service 
representatives. You will need the assistance of a service representative to interpret the 
information contained in these files.
You must install the CallPilot Backup and Restore Utility on the computer you are using to 
retrieve the log files. 
						

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							59
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Chapter 9
Upgrading CallPilot Mini/CallPilot 150
This section describes how to upgrade the CallPilot Mini/CallPilot 150. You can upgrade:
 the CallPilot software
 the message storage
Upgrading the CallPilot software version 
Make sure that there is no one using the CallPilot Mini/CallPilot 150 before you start the upgrade. 
For information about how to determine if the CallPilot ports are busy, refer to “Programming 
CallPilot 150 DNs to memory buttons” on page 84.
1Nortel Networks recommends that you backup your CallPilot information before you upgrade 
the CallPilot software. For information about how to backup CallPilot, refer to “Backing up 
the CallPilot information” on page 53.
2Put on an anti-static strap and connect it to a grounded metal object.
3Unplug the power connector from the CallPilot Mini/CallPilot 150. 
4Insert the upgrade cartridge in the top PCMCIA slot.
For the location of the PCMCIA slots, refer to Figure 1 on page 19.
5Restore power to the unit.
The CallPilot Mini/CallPilot 150 starts up. During the start up, the LEDs turn on and off in the 
following sequence:
  LEDs 1 to 4 light for approximately 20 seconds
  LEDs 1 to 4 turn off for approximately 25 seconds 
6The CallPilot Mini/CallPilot 150 copies the files from the upgrade cartridge to the feature 
cartridge. During the upgrade, the LEDs turn on and off in the following sequence:
  LEDs 1 to 4 cycle on and off, one at a time, for approximately 8 to 10 minutes
  LEDs 1 to 4 turn off for approximately 40 seconds 
 some or all of the   LEDs 1 to 4 may light to indicate TCM connections to the CallPilot 
on these ports
Caution: The upgrade cartridge must be inserted in the top PCMCIA slot.
If the upgrade cartridge is inserted in the bottom PCMCIA slot, your current software 
overwrites the upgrade cartridge and all of your programming is lost. Contact your 
Nortel Networks Service Representative for assistance.
Caution: Never install the upgrade cartridge or the feature cartridge in any device 
other than the CallPilot Mini/CallPilot 150. These cartridges can be corrupted by 
inserting them in other devices. 
						

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7Wait until the   LED turns on.
8 Unplug the power connector from the CallPilot Mini/CallPilot 150.
9 Press the eject button on the top PCMCIA slot to remove the upgrade cartridge. 
10 Restore power to the CallPilot Mini/CallPilot 150.
The CallPilot Mini/CallPilot 150 will reboot. At this point it begins any necessary conversions.
11 If necessary, you can restore your CallPilot information. For information about how to restore 
the CallPilot information, refer to  “Restoring the CallPilot information” on page 55 .
Upgrading the message storage
Message storage is the amount of memory available on your CallPilot system to store greetings 
and voice mail messages. You can upgrade the message storage on your CallPilot Mini /
CallPilot 150 from 24 hours to 60 hours. 
To upgrade the message storage, you replace the existing feature cartridge with the expanded 
memory feature cartridge. Contact your Nortel Networks sales represe ntative for information on 
how to obtain an expanded memory feature  cartridge.
To upgrade the message storage:
1 Backup your CallPilot information. For information about how to backup CallPilot,  refer to 
“Backing up the CallPilot information” on page 53 .
2 Put on an anti-static strap and connect it to a grounded metal object.
3 Unplug the power connector from the CallPilot Mini/CallPilot 150.
4 Press the eject button on the bottom PCMCIA slot to remove the feature cartridge.
5 Insert the new feature cartridge into the bottom PCMCIA slot.
For the location of the PCMCIA slots, refer to  Figure 1 on page 19.
Note: When removing the upgrade cartridge, be careful  not to dislodge the feature 
cartridge in the bottom slot. If the feature cartridge becomes dislodged, ensure it is 
fully inserted before you restore power.