Nortel Call Pilot Mini Call Pilot Mini 150 Instructions Manual

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Appendix A
Modem Access
When there is no access to the CallPilot Mini/CallPilot 150 using a LAN connection or the serial 
port, you can use the modem to access to CallPilot Mini/CallPilot 150.  
Configuring your computer to access the CallPilot modem
To configure your computer to access the CallPilot modem, you must:
 connect a telephone to your computer modem
 create a Dial-Up Networking connection
 install the Nortel Networks Modem Configuration Utility
Connecting a telephone to your computer modem
In order to access the CallPilot modem, you need a telephone connected to your computer modem. 
You use this telephone to log in to the System Administrator mailbox on the CallPilot system. 
From this mailbox you can access the CallPilot modem.
If your computer has a modem with two telephone cable connectors, connect the telephone to the 
jack designated for a telephone. If you are unsure which connector is for a telephone, refer to the 
documentation that came with your modem.
Note: Although you can access CallPilot Manager using the modem, Nortel Networks 
recommends you use a LAN connection or an Ethernet crossover cable to access CallPilot 
Manager. 
Modem access is intended for Nortel Networks support personnel and CallPilot Mini/
CallPilot 150 distributors.
Caution:  The CallPilot modem uses three voice channels when connected to the support 
computer. Nortel Networks recommends that you do not use the modem during peak use 
times.
Do not connect the support computer modem to an internal (extension) line.
Caution: Connect only an analog telephone to your computer modem. Do not connect a 
Meridian or Norstar digital telephone to your computer modem.  
						

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If your computer has a modem with one telephone cable connector, you need to use a telephone 
line splitter. To connect the line splitter:
1Disconnect the telephone line for the modem from the wall outlet.
2 Insert the line splitter into the wall outlet.
3 Connect the telephone line for the modem to one of the connectors on the line splitter.
4 Connect the telephone line for the telephone to the other connector on the line splitter.
Creating a Dial-Up Networking connection
You require a Dial-Up Networking connection to access the CallPilot modem. This connection 
must be configured for Operator assisted or manual dialing.
Creating a Dial-Up Networking connection on Windows 95 or Windows 98
1Click the  Start button and then click  Programs.
2 Click  Accessories  and then click  Communications .
3 Click  Dial-Up Networking .
The Dial-Up Networking window appears.
4 Double click the  Make New Connection  icon.
5 In the  Type a name for the computer you are dialing  box, enter a name for the CallPilot 
connection.
6 From the  Select a modem  drop list, click the modem you are going to use for this connection.
7 Click the  Configure  button.
8 Click the  Options tab.
9 Select the  Operator assisted or manual dialing  option and then click the OK button.
10 Click the  Next button.
11 Enter the telephone number and area code of the CallPilot system.
12 Click the  Finish button.
Configuring the Dial-Up Networking TCP/IP parameters on Windows 95 or 
Windows 98
1Right click the Dial-Up Networking connection you created for the CallPilot system and then 
click  Properties .
2 Click the  Server Type  tab.
Note: If Dial-Up Networking is not installed on your computer, you must install it before 
you can proceed. Refer to the documentation that  came with your Windows operating 
system for instruction on how to install Dial-Up Networking. 
						

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3In the Advanced options box, select the Log on to network option:
4In the Advanced options box, clear the following options:
Enable software compression 
Require encrypted password 
Require data encryption 
Record a log file for this connection 
5In the Allowed network protocols box, select the TCP/IP option.
6In the Allowed network protocols box, clear the following options:
NetBEUI 
IPX/SPC Compatible 
7Click the TCP/IP Settings button.
8Select the Specify an IP address option.
9In the IP address box, enter the IP address of CallPilot system, but change the last set of digits 
to a different number.
For example, if the CallPilot IP address is 192.168.0.1, enter 192.168.0.10. 
10Clear the following options:
Use IP header compression 
Use default gateway on remote network 
11Click the OK button.
12Click the OK button.
Creating a Dial-Up Networking connection on Windows NT 4.0
1Click the Start button and then click Programs.
2Click Accessories and then click Dial-Up Networking.
The Dial-Up Networking dialog box appears.
3Click the More button and then click Operator assisted or manual dialing.
4Click the New button.
5Enter a name for the CallPilot connection.
6Select the I know all about dial up connections and would prefer to edit the properties 
directly option.
The Edit Phonebook Entry dialog box appears.
7Refer to “Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0” for 
information about this dialog box.
Note: The IP address you enter here is used to identify your computer during the 
modem connection. It does not affect the LAN configuration of your computer. 
						

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Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0
1Click the  Configure  button.
2 Click the  Initial speed  drop list and then click  115200.
3 Select the  Enable hardware flow control  option.
4 Clear the following options:
Enable modem error control  
Enable modem compression  
5 Click the  OK button.
6 Click the  Server tab.
7 Click the  Dial-Up server type  drop list, and then click the  PPP:Internet, Windows 95/98/
NT4  option.
8 Select the following options:
TCP/IP  
Enable software compression  
Enable PPP LPC extensions  
9 Click the  TCP/IP Settings  button.
10 Select the  Use the following IP address  option.
11 Enter the IP address of CallPilot system, but change the last set of digits to a different number. 
For example, if the CallPilot IP address is  192.168.0.1, enter 192.168.0.10 . 
12 Clear the following options:
Use IP header compression  
Use default gateway on remote network  
13 Click the  OK button.
14 Click the  Security tab.
15 Select the  Accept any authentication including clear text  option.
16 Click the  OK button.
If you want to access the Dial-Up Networking TCP/IP parameters to check or edit the settings, use 
the following procedure
1 Click the  Start button and then click  Programs.
2 Click  Accessories  and then click  Dial-Up Networking .
The Dial-Up Networking dialog box appears.
3 Click the  More button and then click  Edit Entry and modem properties .
Note: The IP address you enter here is used to identify your computer during the 
modem connection. It does not affect the LAN configuration of your computer. 
						

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Creating a Dial-Up Networking connection on Windows 2000
1Click the Start button and then click Programs.
2Click Accessories and then click Communications.
3Click Network and Dial-Up Connections.
The Network and Dial-Up Connections dialog box appears.
4Click the Make new Connection icon.
The Network Connection Wizard appears.
5Select the Dial-up to the Internet option.
6Click the Next button.
7Select the I want to set up my Internet connection manually option.
8Click the Next button.
9Select the I connect through a phone line and a modem option.
10Click the Next button.
11In the Telephone number box, enter a telephone number.
It does not matter what telephone number you enter in this box because the number is not used 
for the connection to the CallPilot system.
12Click the Advanced button.
13Click the Address tab.
14Select the Always use the following IP Address option.
15Enter the IP address of CallPilot system, but change the last set of digits to a different number. 
For example, if the CallPilot IP address is 192.168.0.1, enter 192.168.0.10. 
16Click the OK button.
17Click the Next button.
18Leave the user name as Administrator and leave the password box blank.
19Click the Next button.
20Enter a name for this connection.
21Click the Finish button.
Note: The IP address you enter here is used to identify your computer during the 
modem connection. It does not affect the LAN configuration of your computer. 
						

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Configuring the Dial-Up Networking TCP/IP parameters on Windows 2000
1Right click on the Dial-Up Networking connect ion you created for CallPilot and then click 
Properties .
2 Click the  Configure  button.
3 Select the  Enable hardware flow control  option.
4 Clear the following options:
Enable modem error control  
Enable modem compression  
Show Terminal window  
Run script options  
5 Click the  OK button.
6 Click the  Security tab.
7 Select the  Advanced (custom settings)  option.
8 Click the  Settings button.
9 Select the  Allow these protocols  option.
10 Select the  Unencrypted password (PAP)  option and clear the other options.
11 Click the  OK button.
12 Click the  Networking  tab.
13 In the  Type of dial-up server I am calling  drop list, click PPP:Windows 95/98/NT4/2000, 
Internet .
14 Click the  Settings button.
15 Select the following options:
Enable LCP extensions  
Enable software compression  
Negotiate multi-link for single link connections  
16 Click the  OK button.
17 Select the  Internet Protocol (TCP/IP)  option.
18 Click the  Internet Protocol (TCP/IP)  heading and then click the Properties button.
19 Select the  Use the following IP address  option.
20 Enter the IP address of CallPilot system, but change the last set of digits to a different number. 
For example, if the CallPilot IP address is  192.168.0.1, enter 192.168.0.10 . 
21 Click the  OK button.
22 Click the  OK button.
Note:  The IP address you enter here is used to identify your computer during the 
modem connection. It does not affect the LAN configuration of your computer. 
						

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Installing the Nortel Networks Modem Configuration Utility
Your modem requires a special configuration to access the CallPilot modem. The Modem 
Configuration Utility allows you to easily switch between the configuration for the CallPilot 
modem and the configuration for normal modem use.
To install the Nortel Networks Modem Configuration Utility:
1Load the CallPilot CD in the CD-ROM drive of your computer.
2Open the CD folder and open the Optional Software folder.
3Open the Modem Configuration Utility folder.
4Copy the file CPsecureModem.exe to a folder on your computer.
5Remove the CallPilot CD from your computer. 
						

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Enabling the modem on the CallPilot Mini/CallPilot 150
You must enable the CallPilot modem before you access the system using the modem. 
Enabling Modem access using CallPilot Manager
1Log on to CallPilot Manager.
2 Click the  Configuration  heading.
3 Click the  Access Passwords  link.
4 Enter a password in the  Modem Access box.
5 Enter the password again in the  Confirmation box.
6 Click the  Submit button.
Enabling Modem access using a telephone (CallPilot 150 only)
Follow this procedure to enable the Modem access password using a telephone.
Note: To disable Modem access, clear the  Modem Access and Confirmation  boxes and 
then click the  Submit button.
1. Press 
≤\b°‹.
2. Enter the system administration mailbox number and  password.
3. Press  ›.
4. Press  NEXT
.
5. Press  NEXT
.
6. Press  OK
.
7. Press  CHNG
.
8. Enter the new Modem access password  and press OK
.
Note : If you do not enter a password, Modem access is 
disabled.
9. Re-enter the new Modem access password and press  OK
.
10. Press  ®.
Log:
QUIT\b\bRETRY\b\bOK
Admin
MBOX\b\b\b\b\bAA\b\b\b\b\bOTHR
Voice\bMail:Y
CHNG\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bNEXT
Dir\bavail:Y
CHNG\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bNEXT
Ma\fch:Las\fname
CHNG\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bOK
Modem\baccess:N
CHNG\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bOK
Pswd:
RETRY\b\b\b\b\b\b\b\b\b\b\b\b\bOK
Again:
RETRY\b\b\b\b\b\b\b\b\b\b\b\b\bOK 
						

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Changing the modem access password using a telephone 
(CallPilot 150 only)
Follow this procedure to change the Modem access password using a telephone.  
Disabling the Modem access password using a telephone 
(CallPilot 150 only)
Follow this procedure to disable the Modem access password using a telephone.  1. Press 
≤·°‹.
2. Enter the system administration mailbox number and 
password.
3. Press ›.
4. Press NEXT
.
5. Press NEXT
.
6. Press OK
.
7. Press CHNG
.
8. Press CHNG
.
9. Enter the new Modem access password and press OK
.
10. Re-enter the new Modem access password and press OK
.
11. Press ®.
1. Press 
≤·°‹.
2. Enter the system administration mailbox number and 
password.
3. Press ›.
4. Press NEXT
.
5. Press NEXT
.
6. Press OK
.
Log:
QUIT  RETRY  OK
Admin
MBOX     AA     OTHR
Voice Mail:Y
CHNG               NEXT
Dir avail:Y
CHNG               NEXT
Match:Lastname
CHNG               OK
Modem access:Y
CHNG               OK
Modem access:N
CHNG               OK
Pswd:
RETRY             OK
Again:
RETRY             OK
Log:
QUIT  RETRY  OK
Admin
MBOX     AA     OTHR
Voice Mail:Y
CHNG               NEXT
Dir avail:Y
CHNG               NEXT
Match:Lastname
CHNG               OK 
						

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Connecting to the CallPilot system
To connect to the CallPilot system you must:
 configure your modem to access the CallPilot modem
 connect to the CallPilot modem
Configuring your modem to access the CallPilot modem
The CallPilot modem requires a special configuration for access. This requirement helps prevent 
unauthorized access to the CallPilot system.
To configure your modem:
1Open the folder that contains the Nortel Networks Modem Configuration Utility. 
(CPsecureModem.exe).
2 Double click  CPsecureModem.exe .
The Modem Configuration Utility opens.
3 Select the  Configure Modem for Secure Access  option.
4 Click the  OK button.
The Configuration Complete dialog box appears.
5 Click the  OK button.
6 In you are using Windows NT 4.0, restart your computer.
After your computer finishes restarting, the modem is ready to connect to the CallPilot modem.
Connecting to the CallPilot modem
To connect to the CallPilot system: 
1 Use the  Start menu to open the Dial-Up Networking window.
2 Double click the Dial-Up Networking connection you created for the CallPilot system.
3 Set the User ID to  CallPilot.
4 Set the Password to  administrator.
5 If there is a Domain box, set the Domain to the IP address you entered for the Dial-Up 
Networking TCP/IP parameters of this connection. For example, enter 192.168.0.10.
6 Click the  Connect button.7. Press 
CHNG
.
8. Press  ®.Modem\baccess:Y
CHNG\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bOK
Modem\baccess:N
CHNG\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bOK