Nortel Call Pilot Mini Call Pilot Mini 150 Instructions Manual

							Chapter 5  Initializing the CallPilot Mini/CallPilot 150    41
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Table 14   Quick Install Wizard parameters for a CallPilot 150
Field name Description
IP Address Enter the IP Address for the CallPilot 150. If you do not know the IP Address, contact 
your network administrator.
This is the IP Address you will use to access the  CallPilot 150 using CallPilot Manager.
Changes to the IP Address take effect when you reboot the CallPilot 150. 
If this is a re-install, the IP Address shows the current settings, not the factory default.
Subnet Mask Enter the Subnet Mask for the CallPilot 150. If you do not know the Subnet Mask, 
contact your network administrator.
Changes to the Subnet Mask take effect when you reboot the CallPilot 150. 
If this is a re-install, the Subnet Mask shows the current settings, not the factory default.
Primary DNS Enter the IP Address of the Primary DNS server that CallPilot 150 uses. If you do not 
know the IP Address, contact your network administrator.
The Primary DNS ser ver allows you to use domain names, such as 
www.nortelnetworks.com, instead of IP addresses when accessing a site.
Note: If you do not use DNS, leave this box blank. CallPilot applications, such as Digital 
Networking, can use a DNS server even if you leave this box blank.
Secondary DNS Enter the IP Address of the Secondary DNS server that CallPilot 150 uses. If you do not 
know the IP Address, contact your network administrator.
CallPilot 150 uses the Secondary DNS server if it cannot contact the Primary DNS 
server or if the domain name is not listed in the Primary DNS server.
Note: If you do not use DNS, leave this box blank. CallPilot applications, such as Digital 
Networking, can use a DNS server even if you leave this box blank.
Default Gateway Enter the IP Address of the default next-hop router. If you do not know the IP Address, 
contact your network administrator.
Note: If you do not require a next-hop router, leave this box blank.
Base Application The default base application is voicemail. If you want the base application to be Call 
Center, click the CallCenter button. 
If you select voicemail, the voicemail application and 20 mailboxes are enabled. 
If you select Call Center, the Call Center application and 10 agents are enabled.
If you choose Call Center, the mailbox and lines administration sections are removed 
from the Quick Install Wizard screen. 
Attendant DN Enter the extension number of the CallPilot attendant.
Primary UI Style Select the user interface style assigned to the mailboxes. You can select NVM or 
CallPilot.
If you select NVM, the mailbox user interface operates like Norstar Voice Mail and 
FlashTalk. Users will hear Norstar Voice Mail voice prompts and see Norstar Voice Mail 
text prompts.
If you select CallPilot, the mailbox user interface operates like Meridian 1 CallPilot. 
Users will hear CallPilot voice prompts and see text prompts for CallPilot.
You can change the UI style of individual mailboxes by assigning a different Class of 
Service to those mailboxes.
Primary 
LanguageSelect the default language that is used for voice prompts, text messages, the 
Auto-Attendant and Feature 983 administration.
You can change the language of individual mailboxes by assigning a different Class of 
Service to those mailboxes.  
						

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4Click the  Install button.
5 If you are initializing a CallPilot Mini, reboot the CallPilot Mini.
You can now start programming the CallPilot parameters. For information about how to program 
CallPilot, refer to the  CallPilot Manager Set Up and Operation Guide .
Country Select the country in which the CallPilot 150 is installed. 
The country you select determines several country specific settings  such as the 
telephone number length, mailbox login sequence and Call Progress Tone Detection. 
You must select the country that the CallPilot 150 is in to ensure proper operation.
The default is Nor th America.
From Line Enter the line number of the first line in a range of lines that you want the auto-attendant  to answer. 
The auto-attendant answers this line and all of the lines up to the line number you enter 
in the To Line box.
To Line Enter the line number of the last line in a range of lines you want the auto-attendant to  answer.
The line number you enter in this box must be the  same or higher than the line number 
you enter in the From Line box.
Number of rings Enter the number of rings that CallPilot waits before answering a line.
Mailbox Keycode  If you have purchased additional mailboxes for CallPilot, enter the keycode you received  with your mailbox package.
If you have not purchased additional mailboxes, leave these boxes empty.
Use these boxes only for the keycode for additional mailboxes. Do not enter the keycode 
that enables the basic voicemail application.
From Extension Enter the extension number of the first telephone in a r ange of telephones you want to 
create a mailbox for. 
A mailbox is created for this telephone and for all of the tel ephones up to the extension 
number you enter in the To Extension box.
The mailboxes are named according the set name of the telephone and assigned Class 
of Service 1. 
To Extension Enter the extension number of the last telephone in a r ange of telephones you want to 
create a mailbox for.
The extension number you enter in this box must be the same or higher than the 
extension number you enter in the From Extension box.
Outdial Method Select the outdial method you want to assign to the mailboxes created using the From  Extension and To Extension boxes. You can choose None, Line, Pool or Route.
If you select None, no outdial method is assigned to the mailboxes.
If you select  Line, click the Outdial Method text box and enter the line number of the line 
you want assign to the mailboxes. 
If you select  Po ol, click the Outdial Method text box and enter the line pool number of 
the line pool you want to assign to the mailboxes. 
Note : Line pool numbers 0 to 15 correspond to the Line Pools A to O on the KSU 
programming interface.
If you select  Route, click the Outdial Method text box and enter the route number of the 
route you want to assign to the mailboxes.
Note:  If you have changed any of the IP addresses or the Subnet Mask, you must reboot 
the CallPilot Mini/CallPilot 150 before you start programming the CallPilot parameters.
Field name Description 
						

							Chapter 5  Initializing the CallPilot Mini/CallPilot 150    43
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Initializing CallPilot 150 using a telephone
To initialize CallPilot 150 you need to:
 determine the CallPilot 150 Feature Codes
 configure the CallPilot 150 initial parameters
Determining CallPilot 150 Feature Codes
Default Feature Codes are assigned to CallPilot 150 by the Norstar system. These default codes are 
listed in Table 15. When these default Feature Codes are used by other Norstar applications, the 
Norstar system assigns Feature Codes between 900 and 999 to  CallPilot 150. These codes might 
not be assigned in sequential order. Record the assigned Feature Codes on Table 15.
Table 15   Assigned Feature Codes
Follow this procedure to determine CallPilot Feature Codes:
1Press ≤·•⁄ on a two-line display telephone.
2Record the Feature Code for the first feature used by CallPilot in Table 15 and on the CallPilot 
Programming Record or the Call Center Programming Record.
Note: You cannot initialize the CallPilot Mini using a telephone. To initialize a CallPilot 
Mini, use CallPilot Manager.
If you initialized CallPilot 150 using CallPilot Manager, you do not need to initialize 
CallPilot 150 using a telephone. 
Feature Code name Default NumberUsed By
Agent Login
≤·‚› ≤· _____   _____ Call Center only
Busy Mode
≤·‚° ≤· _____   _____ Call Center only
Queue Status
≤·‚· ≤· _____   _____ Call Center only
Leave Message
≤·°‚ ≤· _____   _____ Call Center and Voicemail
Open Mailbox
≤·°⁄ ≤· _____   _____ Call Center and Voicemail
Operator/Service Control
≤·°¤ ≤· _____   _____ Call Center and Voicemail
System Administration
≤·°‹ ≤· _____   _____  Call Center and Voicemail
Call Forward to Voicemail
≤·°› ≤· _____   _____ Call Center and Voicemail
CallPilot DN
≤·°fi ≤· _____   _____ Call Center and Voicemail
Transfer to Voicemail
≤·°fl ≤· _____   _____ Call Center and Voicemail
Interrupt
≤·°‡ ≤· _____   _____ Call Center and Voicemail
Name Dial
≤·°° ≤· _____   _____ Call Center and Voicemail
Record Call
≤·°· ≤· _____   _____ Call Center and Voicemail 
						

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3Press  NEXT to show the next Feature Code used by CallPilot. Record this code in  Table 15 and 
on the  CallPilot Programming Record  or the Call Center Programming Record .
4 Repeat step 3 until you reach the final Feature Code.
5 Press  QUIT
 to end this session.
Configuring the CallPilot 150 initial parameters
To configure the CallPilot 150 initial parameters:
1. Press ≤\b°‹ .
This is the default System Administration feature code. If 
your system does not use the default feature codes, enter 
the System Administration feature code you determined 
earlier. 
2. Enter  ¤flfl‹››  (CONFIG) and press  OK
.
3. Press  C\bNG
 to toggle the settings between  voicemail or 
CallC\fnt\fr .
If you choose  voicemail, the voicemail application and 20 
mailboxes are enabled. 
If you choose  CallCen\fer, the Call Center software and 10 
agents are enabled.
4. Press  NEXT
.
5. Press \bY
\bif you want the display and voice prompts to be 
available in two languages.
Press \bN
\bif you want the display and voice prompts to be 
available in one language.
When you choose  N (No) for the Bilingual option, step 6 is not 
required and the system automatically goes to step 7. 
6. Press the button for the language you want as the Primary  Language.
Pswd:
RETRY                OK
App:voic\fmail
C\bNG                  NEXT
Bilingual?
YES       NO
Primary lang?
ENG        FRE 
						

							Chapter 5  Initializing the CallPilot Mini/CallPilot 150    45
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
You can now start programming the CallPilot parameters. For information about how to program 
the CallPilot, refer to the CallPilot Set Up and Operation Guide. 7. Press CHNG
 to toggle the settings between Y for Yes, or N for 
No.
8. Press  NEXT
.
When you choose N (No) for the enable Group List option, 
steps 9 and 10 are not required and the system automatically 
goes to step 11. 
9. Press CHNG
 to enter a new Group List leading digit.
The Group List leading digit can be any number from 0 to 9. 
Special Mailbox numbers automatically begin with 1, so if 
you select a Group List leading digit of 1, the Special 
Mailboxes will begin with 2. The Group List Leading Digit 
cannot be the same as the first number of any mailbox.
10. Press NEXT
.
11. Press CHNG
 to toggle the settings between Y for Yes, or N for 
No.
12. Press NEXT
. 
13. Press CHNG
 to toggle the setting between NVM and CP.
If you choose NVM, the mailbox users will see and hear 
Norstar Voice Mail prompts when they use their mailboxes.
If you choose CP, the mailbox users will see and hear 
CallPilot prompts when they use their mailboxes.
14. Press NEXT
. 
15. Press OK
.
This message appears on the display.
Initialization takes about three seconds. When complete, the 
display shows: System ready and Exit. 
After the initialization programming is completed, the display 
automatically returns to the time and date.
Group lists? Y
CHNG                  NEXT
Leading digit: 9
CHNG                  NEXT
CallPilot UI:Y
CHNG                  NEXT
Primary UI:NVM
CHNG                  NEXT
System config
RETRY                   OK
Configuring...
System ready
Exit 
						

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							47
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Chapter 6
Language Configuration Utility
The CallPilot Mini/CallPilot 150 has two languages available for text and voice prompts. The 
Language Configuration Utility allows you to change the two languages that are available.
The computer you use to run the Language Configuration Utility must be compatible with 
Microsoft
® Windows® and have a network connection to the CallPilot Mini/CallPilot 150.
Changing the languages available
To change the available languages:
1Load the CallPilot CD in the CD-ROM drive of your computer.
2Open the CD folder and open the Optional Software folder.
3Open the Language Utility folder.
4Double click the CallPilotLangConfig.exe file.
The CallPilot Language Configuration screen appears.
5Select the Server name option or the Server IP Address option.
6If you selected the Server name option, enter the fully qualified domain name for the 
CallPilot Mini/CallPilot 150.
If you selected the Server IP Address option, enter the IP address of the CallPilot Mini/
CallPilot 150 in standard dotted format.
7Click the Next button.
The Language Configuration Utility attempts to connect to the CallPilot Mini/CallPilot 150.
If the connection is successful, the Language Selection options appear.
8Click the Specify the language to remove drop list. 
The two languages available on the CallPilot Mini/CallPilot 150 appear. 
9Click the language you want to remove.
10Click the Specify the language to install drop list.
The languages available to install appear.
11Click the new language you want to install on the CallPilot Mini/CallPilot 150.
12Click the Browse button.
The Save As dialog box appears.
13Move to the location where the language you want to install is located and click on the 
language file.
14Click the Save button.
The Summary information screen appears. 
						

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15Check the information that appears on this screen. 
If the information is correct, click the  Finish button.
If the information is not correct, click the  Back button and correct the information before 
proceeding.
A dialog box appears when the language change is completed.
16 Click the  OK button.
17 If you want to change the second language, repeat steps 4 to 16 for the second language.
18 Reboot the CallPilot Mini/CallPilot 150 by removing the power cable from the CallPilot Mini/
CallPilot 150, waiting 30 seconds and then reconnecting the power cable. 
						

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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Chapter 7 
Password administration
Resetting passwords
This section identifies each type of CallPilot password and how to reset it if the owner forgets it.
Resetting the system administrator password
This is the password the system administrator uses to reach the administrative functions, including 
resetting other passwords. The default is 0000. The system makes the users reset their passwords 
the first time they access their mailboxes through the telephone interface. 
Resetting the password using a telephone (CallPilot Mini & CallPilot 150)
Use this procedure to reset the system administrator password:
1Dial in to CallPilot system.
2Ask the CallPilot Attendant to transfer you, or use the Automated Attendant to transfer 
yourself, to the General Delivery Mailbox.
3Log on to the General Delivery Mailbox using the general delivery mailbox number and 
password.
4Enter the telephone number of the modem on the support computer.
5Press °‚°.
6Press ‡‹‡‹°‡fl‡‡·‹ (R E S E T S M P S W D).
Resetting the password using a telephone (CallPilot 150 only)
Use this procedure to reset the system administrator password.  
Note: On the CallPilot 150, you must be using the CallPilot User Interface to reset the 
password using °‚°. If you are using the Norstar Voice Mail User Interface, use 
≤·°fi to reset the password.
1. Press 
≤·°fi.
2. Press 
·.
3. Press ‡‹‡‹°‡fl‡‡·‹ 
(R E S E T S M P S W D) and press 
OK or £.
4. Press 
YES or £.
Set: xxxx
                           NEXT
Pswd:
RETRY                  OK
Reset Password:
YES                    NO 
						

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Resetting the operator password (CallPilot 150 only)
The operator password is used to gain access to operator manager functions, such as open and 
close business, change attendant DNs and enable and disable call answering.
Resetting the password using CallPilot Manager
1Log on to CallPilot Manager.
2 Click the  Operations  heading.
3 Click the  Operator Settings  link.
4 Select the  Reset Operator Password  check box.
5 Click the  Submit button.
The password resets to 67372867 (operator).
Resetting the password using a telephone
Use this procedure to reset the operator password using a telephone with CallPilot User Interface:
1 Dial in to CallPilot system.
2 Ask the CallPilot Attendant to transfer you, or use the Automated Attendant to transfer 
yourself, to the General Delivery Mailbox.
3 Log on to the General Delivery Mailbox using the general delivery mailbox  number and 
password.
4 Enter the telephone number of the modem on the support computer.
5 Press  °‚° .
6 Press  ‡‹‡‹°fl‡‹‡‡‡\b‹  (R E S E T O P E R P S W D).
Use this procedure to reset the operator password using a telephone with a Norstar Voice Mail 
User Interface.
Note:  You must be using the CallPilot User Interface to reset the password using 
°‚° . If you are using the Norstar Voice Mail User Interface,  use 
≤\b°fi to 
reset the password.
1. Press 
≤\b°fi.
2. Press  ‡.
3. Press  ‡‹‡‹°fl‡‹‡‡‡\b‹  
(R E S E T O P E R P S W D) and press  OK
 or £.
4. Choose 
YES or  £.
Se\f:\bxxxx
\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bNEXT
Pswd:
RETRY\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bOK
Rese\f\bPassword:
YES\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\b\bNO