Nortel Business Communications Manager Personal Call Manager Instructions Manual

Chapter 1 Personal Call Manager41
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Transferring a call with an announcement
When you transfer a call with an announcement, you are calling the person you are transferring the 
call to before you transfer the call. Calling the person first allows you to check if the person is 
available and give that person information about the call.
Transferring a call with an announcement using the window
To transfer a call:
1 Make or answer the...

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5Right-click the icon in the Calls box and point to Transfer.
A menu of the current calls appears.
6Click the icon of the person you are transferring.
Transferring a call with an announcement using the task tray or Calls menu
To transfer a call:
1Make or answer the call.
2Put the call on hold.
3Call the person you are transferring the call to.
4Give the person any pertinent information about the call.
5Click the Personal Call Manager task tray icon or the...

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3 Right-click the icon of the second call to be  connected in a conference call and then click 
Conference .
The icons for the two calls move to the Conference box and their icons change to Conference 
icons.
Creating a conference using the task tray or Calls menu
To create a conference:
1 Make or answer the two calls to be connected in a conference call.
2 Click the Personal Call Manager task tray...

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Restoring a held conference using the task tray or Calls menu
To cancel hold on a conference:
1Click the Personal Call Manager task tray icon or the Calls menu, point to one of the calls in 
the conference and then click UnHoldConf.
The calls in the conference become active and the icons change to Conference icons.
Splitting a conference
When you split a conference, the conference is ended, but both calls remain connected. One of the 
callers becomes the...

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Ending a conference using the release button
To end a conference:
1 Click the icon of one of the conference calls in the  Conference box.
2 In the  Conference  box, click   .
Ending a conference using the window
To end a conference:
1Right-click one of the icons in the Conference box and then click  Release Conf.
The conference ends.
Ending a conference using the keyboard
To end a conference:
1...

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2In the Calls box, click   .
Ending a call using the window
To end a call:
1Right-click the icon of the call in the Calls box and then click Release.
Ending a call using the task tray or Calls menu
To end a call:
1Click the Personal Call Manager task tray icon or the Calls menu, point to the call you want 
to disconnect and then click Release.
Ending a call using the keyboard
To end a call using the keyboard, the Personal Call Manager window must be...

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Do Not Disturb (DND)
When DND is enabled, the telephone does not ring when someone calls, but the line indicator 
flashes. In Personal Call Manager, the You Have a New Call dialog box appears and the icon for 
the call appears in the Calls box.
You can turn the Do Not Disturb (DND) feature on or off from the Calls menu or the Personal Call 
Manager icon in the task tray.
Turning DND on or off
To...

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3Click the Forward button.
The number your telephone is forwarded to appears on the “
Status bar”.
Calls Log Window
The Calls Log consists of two parts: the Incoming Calls Log and the Outgoing Calls Log. The 
Incoming Calls Log shows all of the calls that were made to your telephone. The Outgoing Calls 
Log shows all of the calls you made from your telephone. Calls made or received while Personal 
Call Manager was not operating do not appear.
Note: If Fast...

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The Calls Log shows the name and telephone number of the caller, if available. The Calls Log also 
shows the date and time the call was made and how long the call was.
Viewing the Calls Log
To view the Calls Log:
1 Click .
or
1 Click the  Tools menu and then click  Show Call Log Window .
The Calls Log window appears with either the Incoming Calls showing or the Outgoing Calls 
showing.
Viewing the...

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or
1Click the View menu and then click Outgoing Calls Log.
Updating the Calls Log
If you make or answer a call while the Calls Log is open, the Calls Log is not updated. To update 
the Calls Log:
1Click .
or
1Click the View menu and then click Refresh.
Sorting the Calls Log
You can sort the Calls Log by name, telephone number, duration, or date and time.
 To sort the Calls Log by the name of the caller, click Name.
 To sort the Calls Log by the telephone...