Nortel Business Communications Manager Personal Call Manager Instructions Manual

 
Part No. P0936569 02
Business Communications 
Man ag er  
Personal Call Manager 
User Guide 

2
P0936569 02
 
Copyright © 2001 Nortel Networks
All rights reserved. 
The information in this document is subject to change without notice. The statements, configurations, technical data, and 
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied 
warranty. Users must take full responsibility for their applications of any products specified in this document. The 
information in this document is proprietary to Nortel Networks NA Inc....

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Bu sine ss Commun ic at ions  M ana ger   P ers o n al  Ca ll  M an ager
 
Contents
Preface  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . .  9
Before you begin  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
 . . . . . . . . . . . . . . . . . .  9
Text conventions   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
 . . . . . . . . . . . . . . . . . .  9
Acronyms  . . . . . . . . . . . . ....

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P0936569 02
Returning a call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Calling from the Quick Dial list   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33
Knowing when someone is calling   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Knowing...

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B usin e ss  C om muni ca tio ns M an ager  P ers on al C all Ma nag er
 
Ending a conference  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Ending a conference using the release button  . . . . . . . . . . . . . . . . . . . . . . . .  45
Ending a conference using the window   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
Ending a conference using the keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
Ending...

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P0936569 02
Copying a folder   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Moving a folder  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Renaming a folder   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Deleting a folder  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Impor ting Contacts  . . ....

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Bu sine ss Commun ic at ions  M ana ger   P ers o n al  Ca ll  M an ager
 
Ta b l e s
Table 1 Copy Methods  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 

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P0936569 02 

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B usine ss Co mmu nic at ions  M ana ger   P ers o n al  Ca ll  M an ager
 
Preface
Business Communications Manager Personal Call Manager is a TAPI-based application that 
provides an easy-to-use interface between your computer and your telephone. You use the 
telephone to speak with a caller. You can customize your Address Book and your calls. Basic 
functions that Personal Call Manager performs include making and answering calls, putting calls 
on hold, transfer calls, and making conference calls....

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P0936569 02
 
CTE Computer Telephony Engine
CTI Computer Telephony Integration
DND Do Not Disturb
ERC Express Routing Code
IP Internet Protocol
O/S operating system
PCM Personal Call Manager
PIN Personal Identification Number
TAPI Telephony Application Programming Interface
TSP TAPI Service Provider
URL Uniform Resource Locator