Nortel Business Communications Manager Personal Call Manager Instructions Manual

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1 Click .
The Dial  dialog box appears.
2 Enter the telephone number you want to dial.
If you have the Search Option set to Fast Search, Personal Call Manager compares the number 
you are entering to the contacts stored in the Address Book. Any contacts that match the 
number you are entering appear in the bottom of the dialog box. To dial one of these contacts, 
click the contact you want to call....

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Redialing a number
Personal Call Manager keeps a list of the last ten telephone numbers you called. The most recent 
call is at the top of the list and the oldest call is at the bottom. When there are ten calls on the list 
and you make another call, the new call is added to the top of the list and the oldest call is deleted. 
If you call a number that is on the list, the number does not appear on the list a second time. The 
number is moved from its...

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1 Click the  Quick Dials  icon in the Tree View portion of the Address Book.
The icons of all the Quick Dials appear in the List View of the Address Book.
2 Drag the icon of the contact  you want to call into the Calls box.
To call one of the numbers from the Quick Dial list using the Personal Call Manager task tray or 
Calls menu:
1 Click the  Personal Call Manager  task tray icon or the Calls...

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Displaying who is calling from the task tray
When you click the Personal Call Manager icon in the task tray, the current calls appears at the top 
of the menu. If you subscribe to a Caller ID service or you are receiving an internal call through 
Business Communications Manager, the name or number of the caller appears beside the icon. To 
perform a function on one of the current calls, point at the name or number of the caller and a 
menu appears....

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or
2 Right-click the Ringing icon in the Calls box and then click  Answer.
Answering a call from the task tray or Calls menu
To answer a call:
1Click the Personal Call Manager task tray icon or the  Calls menu and then point to the label of 
the call.
2 Click  Answer .
Accessing the Notes tab
After you have answered the call, you can display the Notes tab of the Address  Properties dialog 
box. Use...

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Answering a held call using the window
To answer a held call:
1Right-click the icon of the call in the Calls box and then click UnHold.
Answering a held call using the task tray or Calls menu
To answer a held call:
1Click the Personal Call Manager task tray icon or the Calls menu and then point to the caller 
you want to talk to.
2Click UnHold.
Multiple calls
Personal Call Manager can control several calls at once. The maximum number of calls is equal to...

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1 Click the  Personal Call Manager  task tray icon or the Calls menu, point to the caller you 
want to talk to and then click  UnHold.
The caller you point to becomes the active call and the other call is put on hold.
Transferring a call
Personal Call Manager allows you to transfer a call to a different telephone. You can transfer the 
call with an announcement or without. With an announcement, you...

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4Click Other.
The Transfer dialog box appears.
5Type the telephone number of the person you want to transfer the call to and click the 
Tr a n s f e r button.
The call is transferred to the number entered.
.
Note: If Fast Search is enabled, Personal Call Manager compares the 
telephone number you are entering to the contacts stored in the Address 
Book. Any contacts that match the numbers you are entering appear in the 
bottom of the dialog box. Click the...

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Transferring a call using the task tray or Calls menu
To transfer a call:
1 Make or answer the call.
2 Click the  Personal Call Manager  task tray icon or the Calls menu and then point to  Transfer.
A menu of the current  calls appears.
3 Click one of the current calls. 
The call is transferred to the person selected.
If the person you want to transfer the call to does not appear on the list of...

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Transferring a call using the keyboard
You can use the keyboard and the icons on the window to transfer a call. To transfer a call:
1Make or answer the call.
2Click the icon in the Calls box.
3Press the F4 key.
The Transfer dialog box appears. 
4Enter the telephone number of the person you want to transfer the call to and click the 
Tr a n s f e r button. The call is transferred to the number entered.
Note: For information about Fast and Slow Search, see...