Nortel Bcm 2 0 Personal Call Manager Instructions Manual

Transferring a call  41
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Transferring a call using the task tray or Calls menu
To transfer a call:
1. Make or answer the call.
2. Click the Enterprise Edge Personal Call Manager task tray icon or the 
Calls menu and then point to Transfer.
A menu of the current calls appears.
3. Click one of the current calls. 
The call is transferred to the person selected.
If the person you want to transfer the call to does not appear on the list of...

42  Transferring a call
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Transferring a call using the keyboard
You can use the keyboard and the icons on the window to transfer a call. To transfer 
a call:
1. Make or answer the call.
2. Click the icon in the Calls box.
3. Press the F4 key.
The Transfer dialog box appears. 
4. Enter the telephone number of the person you want to transfer the call to and 
click the Transfer button. The call is transferred to the number entered....

Transferring a call  43
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Transferring a call with an announcement
When you transfer a call with an announcement, you are calling the person you are 
transferring the call to before you transfer the call. Calling the person first allows 
you to check if the person is available and give that person information about the 
call.
Transferring a call with an announcement using the window
To transfer a call:
1. Make or answer the call.
2. Put...

44  Conferencing a call
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Conferencing a call
In a conference call you connect yourself and two other people onto a single call.
Creating a conference
To create a conference you must have at least two lines, one for each caller. These 
two lines can be external lines or internal lines.
Creating a conference using the Conference box
To create a conference:
1. Make or answer the two calls you want to connect in a conference call.
2....

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P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Putting conferences call on hold
When you put a conference on hold, both calls are put on hold. Neither caller can 
speak to you but the two callers can speak to each other.
Putting the conference calls on hold using the window
To put the conference calls on hold:
1. Right-click one of the calls in the Conference box and then click HoldConf.
The calls are put on hold and the icons change to Held Conference...

46  Conferencing a call
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Splitting a conference using the window
To split a conference using the window:
1. Drag one of the icons from the Conference box.
The call whose icon you remove from the Conference box becomes the active call 
and the other call is put on hold. The icons for both calls move to the Calls box.
You can also use the right mouse button and the icons on the window to split a 
conference. To split a conference:
1....

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P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Ending a conference
When you end a conference, you remove yourself from the conference and let the 
other two callers to continue to talk to each other. While the other callers are talking 
to each other they are still using two of your telephone lines.
If you want to end the conference and disconnect both the callers, split the 
conference and end each of the calls.
Ending a conference using the release...

48  Ending a call
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Ending a call
Ending a call using the release button
To end a call:
1. Click the icon of the call in the Calls box.
Note:If there is only one call in the Calls box, you do not need to select the 
call.
2. In the Calls box, click   .
Ending a call using the window
To end a call:
1. Right-click the icon of the call in the Calls box and then click Release.
Ending a call using the task tray or Calls menu
To end a...

Calling features  49
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Calling features
Enterprise Edge Personal Call Manager gives you easy access to two common 
calling features: Do Not Disturb and Call Forward.
Do Not Disturb (DND)
When DND is enabled, the telephone does not ring when someone calls, but the line 
indicator flashes. In Enterprise Edge Personal Call Manager, the You Have a New 
Call dialog box appears and the icon for the call appears in the Calls box.
You can turn...

50  Calling features
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Call Forward
To call forward your telephone:
1. Click the Tools menu and then click Forward.
The Forward dialog box appears.
2. Type the telephone number you want to call forward your telephone to.
3. Click the Forward button.
The number your telephone is forwarded to appears on the Status bar
.
Tip:If Fast Search is enabled, Enterprise Edge Personal Call Manager compares 
the telephone number you are entering...