Nortel Bcm 2 0 Personal Call Manager Instructions Manual
Here you can view all the pages of manual Nortel Bcm 2 0 Personal Call Manager Instructions Manual. The Nortel manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 1
www.nortelnetworks.com © 2000 Nortel Networks P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Page 2
Page 3
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide Contents Enterprise Edge Personal Call Manager 9 Using a handsfree telephone with Enterprise Edge Personal Call Manager 9 About this guide 9 Installing Enterprise Edge Personal Call Manager 10 Starting Enterprise Edge Personal Call Manager 10 Enterprise Edge Personal Call Manager icons 11 Enterprise Edge Personal Call Manager task tray icon 11 Enterprise Edge Personal Call Manager task tray menu 12 Enterprise Edge Personal Call...
Page 4
4 Contents Enterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01 Making a call 29 Making a call using the Address Book 29 Making a call using the task tray or Calls menu 30 Making a call using the toolbar 31 Redialing a number 32 Returning a call 32 Calling from the Quick Dial list 33 Answering a call 34 Knowing when someone is calling 34 Knowing who is calling 34 Displaying who is calling from the task tray 34 Answering a call using the You Have a New Call dialog box 35 Answering a...
Page 5
Contents 5 P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide Conferencing a call 44 Creating a conference 44 Creating a conference using the Conference box 44 Creating a conference using the Calls box 44 Creating a conference using the task tray or Calls menu 44 Putting conferences call on hold 45 Putting the conference calls on hold using the window 45 Putting conference calls on hold using the task tray or Calls menu 45 Taking a conference off hold 45 Restoring a held conference...
Page 6
6 Contents Enterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01 Address Book 54 The Tree View of the Address Book 54 The List View portion of the Address Book 55 Contacts 56 Adding a new contact to the Address Book 56 Address Properties dialog box 57 Adding a caller to the Address Book 62 Finding a contact in the Address Book 63 Editing the properties of a contact 66 Organizing the Address book 67 Copying a contact 68 Copying a contact using the linked copy method 69 Copying a...
Page 7
Contents 7 P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide Enterprise Edge Personal Call Manager Preferences 84 Changing the Search preferences 84 Changing the Startup Option 85 Changing the Dialing Rule Setting 85 Changing the Caller’s Record Display Setting 86 Quitting Enterprise Edge Personal Call Manager 88 Removing Enterprise Edge Personal Call Manager 88 Glossary 89 Index 91
Page 8
8 Contents Enterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01
Page 9
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager is a TAPI-based (Telephony Application Programming Interface) application that provides an easy to use computer interface for your telephone. With Enterprise Edge Personal Call Manager you can: • make calls • redial telephone numbers • return calls • answer calls • put calls on and off hold • manage multiple calls • transfer calls • conference calls •...
Page 10
10 Installing Enterprise Edge Personal Call Manager Enterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01 Installing Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager must be installed on your computer before you can use it. The files required to install Enterprise Edge Personal Call Manager are on the Enterprise Edge server. To install Enterprise Edge Personal Call Manager: 1. Exit any Windows programs that are running. 2. Click the Start button, point to...