Nortel Bcm 2 0 Personal Call Manager Instructions Manual

Making a call  31
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Making a call using the toolbar
To make a call using the toolbar:
1. Click .
The Dial dialog box appears.
2. Enter the telephone number you want to dial.
If you have the Search Option set to Fast Search, Enterprise Edge Personal 
Call Manager compares the number you are entering to the contacts stored in 
the Address Book. Any contacts that match the number you are entering 
appear in the bottom of the dialog box. To...

32  Making a call
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Redialing a number
Enterprise Edge Personal Call Manager keeps a list of the last ten telephone 
numbers you called. The most recent call is at the top of the list and the oldest call 
is at the bottom. When there are ten calls on the list and you make another call, the 
new call is added to the top of the list and the oldest call is deleted. If you call a 
number that is on the list, the number does not appear on...

Making a call  33
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Calling from the Quick Dial list
Before you can call a number from the Quick Dial list, you must add the number to 
the Quick Dials. For more information about Quick Dials, refer to Quick Dials
 on 
page 81.
To call one of the numbers from the Quick Dial list using the Address Book:
1. Click the Quick Dials icon in the Tree View portion of the Address Book.
The icons of all the Quick Dials appear in the List View of...

34  Answering a call
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Answering a call
Knowing when someone is calling
Enterprise Edge Personal Call Manager notifies you when there is an incoming call. 
When someone calls you, the You Have a New Call dialog box appears, and the 
Ringing icon appears in the Calls box, the Enterprise Edge Personal Call Manager 
task tray menu and the Calls menu. If you subscribe to a Caller ID service, or you 
are receiving an internal call through...

Answering a call  35
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Answering a call using the You Have a New Call dialog box
Enterprise Edge Personal Call Manager displays the You Have a New Call dialog 
box when you receive a call.
If you subscribe to Caller ID services, information about the caller is displayed in 
the You Have a New Call dialog box. If the caller is one of the contacts in your 
Address Book, the name, telephone number, type of call, department, and Company...

36  Answering a call
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Accessing the Notes tab
After you have answered the call, you can display the Notes tab of the Address 
Properties dialog box. Use the Notes tab to record information about the contact, 
such as recent orders, meeting locations, etc. For instructions about adding 
information to the Notes tab, refer to Note
 on page 62.
To display the Notes tab:
1. Click the icon of the caller.
2. Click . 

Putting a call on hold  37
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Putting a call on hold
When a call is put on hold, the icon for the call changes from the Active Call icon 
to the Held Call icon. For information about the various icons, refer to Enterprise 
Edge Personal Call Manager task tray menu on page 12 and Current Calls icons on 
page 17.
Putting a call on hold using the window
To put a call on hold:
1. Make or answer the call.
2. Right-click the icon of the call...

38  Multiple calls
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Multiple calls
Enterprise Edge Personal Call Manager can control several calls at once. The 
maximum number of calls is equal to the maximum number of lines available. All 
of the calls currently connected appear on the Enterprise Edge Personal Call 
Manager task tray menu, the Calls menu, and the window.
Although several calls can be controlled, only one call can be active at any time, 
except if you have a...

Transferring a call  39
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Transferring a call
Enterprise Edge Personal Call Manager allows you to transfer a call to a different 
telephone. You can transfer the call with an announcement or without. With an 
announcement, you are calling the person you are transferring the call to before you 
transfer the call. Use announcements to inform the person who the caller is and why 
they are calling.
Note:Transferring your telephone to an...

40  Transferring a call
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
4. Click Other.
The Transfer dialog box appears.
5. Type the telephone number of the person you want to transfer the call to and 
click the Transfer button.
The call is transferred to the number entered.
Tip:If Fast Search is enabled, Enterprise Edge Personal Call Manager compares 
the telephone number you are entering to the contacts stored in the Address 
Book. Any contacts that match the numbers you are...