Norstar Compact 616 Dr5 Installer Guide

Call Display services  3
Call Display services ,
Most public telephone companies offer Call Display services
which provide information about an incoming call. The caller’s
 name, telephone number and in some cases, long distance
indication, can be shown’on a telephone with a display. Your
  system uses this information so that you can:
 .
 view incoming call information’as welt as the  line
name that receives the call,
keep a log of incoming call Information and,
view an integrated display that appears...

4  Call Display services
Depending on your requirements, Call Display information
presents several convenient options.
 When  is identified before the call is answered, you
can answer using a personal greeting. You can also prepare
yourself prior to answering the call by retrieving any relevant
documents,, or 
 orienting yourself to the expected
discussion, ,
The Long Distance indicator alerts you that an incoming call
is long distance and may therefore have higher priority.
If you are unable to...

Call Display services  5
 Display information allows you to answer calls on a
priority ‘basis, For example:
lIf several calls are alerting at your telephone at the same
time, you can request information about the calls to
decide which one may be more important.
lIf you are already on a call, information  a second
call starting to alert at your telephone can help you to
decide whether to answer the second call or remain
connected to the first call.
If you are in a meeting, the information associated with...

6  Call Display services
Call Log
The  Call Log feature uses incoming Call Display
information to make a record of 
 details for follow-up. Call
Log also records several other useful facts such as the time and
date of the log entry, the number of repeated calls by the same
caller and which telephone answered the call if it was
subsequently rerouted and handled by someone else in the
 system.
,
When the volume of incoming calls exceeds the ability of
employees to handle all calls, or when staff are...

Call Display services  7
 strongly recommend that you, limit the number of users
logging calls for the same line,as this would be confusing. For
example, if two users are logging calls for the same line, they do
not know who the call was originally intended for nor are both
  Logs updated when one of the users returns a customer‘s
call. Potentially a customer could be called back twice,
 There are  situations where the same call needs to be togged 
 at more than one set.__
Recommended configuration 1
,...

 
8  Call Display services
 Logs with an Attendant Position
Attendant’s telephone
Programming:
Attendant Position
Configuration: Administration:’
Line Access Log Defaults
Line Assignment
 (assign log 
(all lines to appear atto all sets for example, 25.)
the Attendant’s set)Set Services
Ringing
 Set: 
Set Programming:
     one answered)
Set Users
Administration:
Set Services
 Set: N (no lines assigned)
Set Programming:
Compact DR5 System Coordinator Guide 

Call Display services  
Recommended  2  
  user has a unique line appearing at their set. The 
users have a variety of requirements in terms of logging calls.
Using  q   the users can program logging
 capabilities specifically for their 
 Call Logs with dedicated lines
Programming:
Configuration:
Line Access
Line Assignment
Ringing
Administration:
Log Defaults
 
Set Services
 Set: 
Set Programming:
(No one    all Calls,
No  
Compact  System Coordinator Guide 

10  Call Display services
Recommended configuration 3
The Not-star system has lines 1 and 2 appearing on all sets. The
supervisor wants to log all calls for lines 1 and 2 at his/her set in
order to analyze call traffic. Two users have been selected to
return unanswered customer calls; To avoid confusion when
logging and sharing lines, one user logs Ho  answered
calls on line 1 and a second user logs No one answered calls
on line 2. This dearly identifies who is responsible for returning
calls for each...

Call Display services  11
 
 For more information, see the Call tog Feature 
 
 Message Waiting  you to send and receive internal
messages 
 as maintain a record of your messages. If you
have subscribed to Voice Mail Messaging (provided by your
public telephone company), and visual message waiting
indication is available, Message Waiting also informs you if you
have messages at your Voice Message Center and allows you
to:
 receive a visual indication that you have messages waiting,
 your Voice Message...

12   Display services
Compact  System Coordinator Guide