Nitsuko Nvm-series Voice Mail And Automated Attendant Users Guide

							Call Forwarding to a Mailbox
You must use the Call Forwarding procedure for your phone system.
Enter the NVM-Seriesextension number for the forwarding destina-
tion. Please note that Call Forwardingto a Mailboxmay not be avail-
able in your phone system.
Transfer to a Mailbox
1.Hold call or press Transfer key.
2.Dial NVM-Seriesextension.
3.If you hear the company greeting, dial #,
k, extension and release call.
OR
If you hear: Please enter your security
code, dial k, k, extension and release call.
nIn NVM-2004 Release 5.0 and earlier,
dial 9 before k, k.
OR
If you hear: Please enter your mailbox
number, dial k, then extension and
release call.
To transfer a call to a
mailbox
70
Notes on Other Integrations
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							About Alliance
This section provides supplemental information on using NVM-Serieswith
Alliance telephone systems. All other features in this guide apply as written.
Calling a Subscriber, Guest or Message Center Mailbox
1.Lift handset.
2.Dial #.
lIf your mailbox has a security code, you
hear: Please enter your security code.
3.Dial your security code.
How You Know You Have Messages
1.Simply look at the display.
Forwarding Your Calls To Your Mailbox
1.Press FTRkey.
2.Dial 61 to forward all calls.
OR
Dial 62 to forward busy/no-answer.
3.Dial Voice Mail master extension.
4.Press FTR key.
1.Press FTR key.
2.Dial 61 or 62 (whichever you used).
3.Press FTR key.
Transferring a Call to a Mailbox
1.Press HOLDkey.
2.Dial Voice Mail access code.
3.Dial extension or press its DSS key.
4.Press TRF and hang up.To transfer an out-
side call to a mailbox
To cancel forwarding
To forward calls to
your mailbox
To display how many
messages you have
To call the mailbox
(from your extension)
71
Using Alliance
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							72
Cross Reference Charts
FeatureNVM-2NVM-22NVM-202exNVM-2002Applicable Phone Systems124i Y Y 5.01 6.01384i N N N 4.00.01ONYX VS/DS01 Y Y Y YONYX II/III/IV N Y Y YPortrait 308/824 Y 6.20 5.20 7.01 in the following chart means the feature is not available with Portrait 308/824.
Automated AttendantYYY YCall Announcing1NYY YCall Queuing N N N YCall Waiting1NYY YExternal Extension (ONYX/DS01 only) N Y 5.01 6.01
Voice MailAuto Save/Auto Erase
(Auto Save always enabled in NVM-2)YYY Y
Caller ID N Y 3.0 4.00.01Caller ID Automatic Transfer N Y 5.01 6.01Calling Your Subscriber Mailbox Y Y Y YEnhanced Log In from Co-worker’s Extension
(Dial * to hear previous menu)Y Y 5.01 6.01
Check or Delete Message N Y Y YDe le te if Not Liste ne d To Option N Y 5.01 6.01Exit a Mailbox Y Y Y YReturn to Automated Attendant1NYY YFax Mail N N 6.01 6.01Future Delivery Message Y Y Y YRequest Return Receipt N Y 5.01 6.01Help Y Y Y YIntegration OptionsForwarding to your Mailbox Y Y Y YLeaving a Message at Busy/DND  Extension1YYY YMessage Check (Display)1YYY YPersonal Answering Machine1YYY YRecording a Conversation Y Y Y YTransferring a Call to a Mailbox Y Y Y YTransferring a Call to the Auto Attendant Y Y Y Y
The following chart cross-references the features in this guide to their
applicable NVM-Seriesmodels and telephone systems. Features are
shown as available (Y), unavailable (N) or available only in certain
NVM-Seriessoftware revisions. For example, 3.0 means the feature is
available in software revisions 3.0 and higher.
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							73
Cross Reference Charts
FeatureNVM-2NVM-22NVM-202exNVM-2002Listen to MessagesYYYYBackup to BeginningYYYYProgrammable Backup IntervalNY3.04.00Backup a Few SecondsYYYYErase MessageYYYYExit Listen ModeYYYYFirst Time Logon TutorialNY6.017.0Get Time, Date, Sender
(NVM-2 doesn’t provide Sender)YYYY
Go Ahead a Few SecondsYYYYProgrammable Go Ahead IntervalNY3.04.0Have Message ForwardedYYYYRequest Return ReceiptNY5.016.01Listen to Next MessageYYYYPress SA or E while listening to pause message
(NVM-2 skips to next message)NYYY
Make Call to SenderNYYYEnhanced Make Call (when recipient not
known)NY5.016.01
Pause/Resume ListeningYYYYRecord a ReplyYYYYEnhanced Reply (when recipient not known)NY5.016.01Restore Volume to NormalYYYYReverse Listening OrderYYYYSave MessageYYYYTurn Volume DownYYYYTurn Volume UpYYYYMailbox, AnnouncementYYYYMailbox, Future DeliveryYYYYMailbox, GuestNYYYMailbox, Message CenterNYYYMailbox, Modem1NNYYMailbox, NetworkNN3.04.00Mailbox, SubscriberYYYYMailbox GreetingYYYYAuto Attendant DNDYY5.016.01Multiple Mailbox GreetingsNY3.04.0Number of Greetings1333Mailbox NameYYYYMailbox OptionsYYYYAuto ForwardNY3.04.0Auto HelpNYYY
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							74
Cross Reference Charts
FeatureNVM-2NVM-22NVM-202exNVM-2002New dialing code (AH)NY3.04.0Auto Time StampNY3.04.0Call AnnouncingNYYYCall WaitingNYYYMessage Notification, ExternalYYYYMessage Notification, Internal1YYYYMessage Notification for Urgent MessagesNY5.207.0Security CodeYYYYNetworkingNN3.04.0Paging Message (Park and Page)1NYYYRecord and Send a MessageYYYY(From Automated Attendant)Dial * to pause (stop in NVM-2) and 0 for
optionsYY3.04.0
If extension doesn’t answerYYYYQuick MessageYYYYRecording for Distribution ListYY2.014.0Backup a Few SecondsYYYYBackup to the BeginningYYYYCancel Previous MailboxYYYYConfidential MessageNY6.017.0End RecordingYYYYErase Recording/MessageYYYYHear Time and DateNYYYPause/Resume RecordingNY3.04.00Request Return ReceiptNY5.016.01Select Recipient by MailboxYYYYSelect Recipient by NameYYYYSelection Method SwitchYYYYSend MessageYYYYUrgent MessageNY5.207.0Select Listen ModeNYYYAll MessagesNYYYHeld MessagesNYYYNew MessagesNYYYSaved MessagesNYYYSystem Administrator OptionsRefer to the System Administrator’s
Quick Reference for your system.
Time and DateYYYVoice PromptsYYYYMultilingual Voice PromptsNY2.03.01
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							This manual has been developed by Nitsuko America. It is intended for the use
of its customers and service personnel, and should be read in its entirety before
attempting to install or program the system. Any comments or suggestions for
improving this manual would be appreciated. Forward your remarks to:
Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT 06484
http://www.nitsuko.com
Attention: Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does
not constitute, a warranty of, or representation with respect to, any of the
equipment covered. This manual is subject to change without notice and
Nitsuko America has no obligation to provide any updates or corrections to
this manual. Further, Nitsuko America also reserves the right, without prior
notice, to make changes in equipment design or components as it deems appro-
priate. No representation is made that this manual is complete or accurate in all
respects and Nitsuko America shall not be liable for any errors or omissions. In
no event shall Nitsuko America be liable for any incidental or consequential
damages in connection with the use of this manual. This document contains
proprietary information that is protected by copyright. All rights are reserved.
No part of this document may be photocopied or reproduced without prior
written consent of Nitsuko America. 
©1998 by Nitsuko America. All Rights Reserved
Touch Tone is a trademark of AT&T
Printed in U.S.A.
Fold the back panel out for a
handy NVM-
Series
Quick
Reference Chart.
Main MenuFeatures
Pg
Feature
Pg
Feature
Pg
Feature
Pg
Listen to Messages
(5)
25 
While listening you can:
Record  REply(73)29Reverse Listening 
Order(75)34
Turn Volume 
Up(88)35
Have Msg 
Forwarded(63)29
Listen to Next 
Msg(5)34
Turn Volume 
Down(83)35
Make Call to Sender
(62)32
Backup a Few 
Secs(2)34
Restore Volume 
to Normal(86)35
Get TIme, Date, 
(Sender)(84)33
Backup to 
Beginning(22)34
Exit Listen 
Mode(#)33
SAve Message(72)33
Go Ahead a Few 
Seconds(4)35
Erase Msg(3)33
Pause/Resume 
Listening(*)34
Record & Send a Message
(77)
37
While recording you can:
When done recording 
you can:
After entering a 
mailbox number or 
name you can:
Backup a Few Secs
(2)43
Specify recipients 
by Name.(*6)-
Request a return 
receipt.(*7)47
Backup to 
Beginning(22)44
Erase msg and return 
to Main Menu.(**)-
Tag a message as 
“Urgent.”(*8)45
Check or Delete Message
(26)46Pause/Resume(*)43Tag a message as 
“Confidential.”
(*2)46
Mailbox Greetings
(4)48Erase Recording(3)44Send msg and 
return to Main 
Menu.(#)-
Record Mailbox Name
(76)49Hear TIme/Date(84)44Specify Next 
recipient by the 
opposite method.
(*6)-
Future Delivery Message
(33)42End Recording(#)44Cancel previous 
mailbox.(*)-
PaGing Message(74)18Erase msg and 
go to Main 
Menu.(**)-
Mailbox OPtions(67)
50
The mailbox options are as follows:
TIme and Date(84)24Security Code(7)50
Auto Forward
(23)55
CallAnnouncing
(22)58
Sys Admin Options(72)-Message Notification
(6)50
Auto Time-Stamp
(28)56
Exit Menu(#)
-
Select Listen Mode27Auto Help(24)54
Call Waiting(29)57
New Messages(16)35
Saved Messages(17)35
Held Messages(14)35
All Messages(12)35
EXit Mailbox(9)22
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							Voice Mail and Automated Attendant
UserÕs Guide
17600SUG02
4 Forest Parkway, Shelton, CT 06484
TEL: 203-926-5400  FAX: 203-929-0535
http://www.nitsuko.com
Part No. 17600SUG02 February 1998
Issue 1-0 Printed in U.S.A. (185)
NVM-
Series
Fold this panel out for a
handy NVM-
Series
Quick
Reference Chart.
17600SUG02_cvr4.QXD  2/11/98 3:28 PM  Page 1 
						

							Voice Mail and Automated Attendant
UserÕs Guide
17600SUG02
4 Forest Parkway, Shelton, CT 06484
TEL: 203-926-5400  FAX: 203-929-0535
http://www.nitsuko.com
Part No. 17600SUG02 February 1998
Issue 1-0 Printed in U.S.A. (185)
NVM-
Series
Fold this panel out for a
handy NVM-
Series
Quick
Reference Chart.
17600SUG02_cvr4.QXD  2/11/98 3:28 PM  Page 1 
						

							This manual has been developed by Nitsuko America. It is intended for the use
of its customers and service personnel, and should be read in its entirety before
attempting to install or program the system. Any comments or suggestions for
improving this manual would be appreciated. Forward your remarks to:
Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT 06484
http://www.nitsuko.com
Attention: Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does
not constitute, a warranty of, or representation with respect to, any of the
equipment covered. This manual is subject to change without notice and
Nitsuko America has no obligation to provide any updates or corrections to
this manual. Further, Nitsuko America also reserves the right, without prior
notice, to make changes in equipment design or components as it deems appro-
priate. No representation is made that this manual is complete or accurate in all
respects and Nitsuko America shall not be liable for any errors or omissions. In
no event shall Nitsuko America be liable for any incidental or consequential
damages in connection with the use of this manual. This document contains
proprietary information that is protected by copyright. All rights are reserved.
No part of this document may be photocopied or reproduced without prior
written consent of Nitsuko America. 
©1998 by Nitsuko America. All Rights Reserved
Touch Tone is a trademark of AT&T
Printed in U.S.A.
Fold the back panel out for a
handy NVM-
Series
Quick
Reference Chart.
Main MenuFeatures
Pg
Feature
Pg
Feature
Pg
Feature
Pg
Listen to Messages
(5)
25 
While listening you can:
Record  REply(73)29Reverse Listening 
Order(75)34
Turn Volume 
Up(88)35
Have Msg 
Forwarded(63)29
Listen to Next 
Msg(5)34
Turn Volume 
Down(83)35
Make Call to Sender
(62)32
Backup a Few 
Secs(2)34
Restore Volume 
to Normal(86)35
Get TIme, Date, 
(Sender)(84)33
Backup to 
Beginning(22)34
Exit Listen 
Mode(#)33
SAve Message(72)33
Go Ahead a Few 
Seconds(4)35
Erase Msg(3)33
Pause/Resume 
Listening(*)34
Record & Send a Message
(77)
37
While recording you can:
When done recording 
you can:
After entering a 
mailbox number or 
name you can:
Backup a Few Secs
(2)43
Specify recipients 
by Name.(*6)-
Request a return 
receipt.(*7)47
Backup to 
Beginning(22)44
Erase msg and return 
to Main Menu.(**)-
Tag a message as 
“Urgent.”(*8)45
Check or Delete Message
(26)46Pause/Resume(*)43Tag a message as 
“Confidential.”
(*2)46
Mailbox Greetings
(4)48Erase Recording(3)44Send msg and 
return to Main 
Menu.(#)-
Record Mailbox Name
(76)49Hear TIme/Date(84)44Specify Next 
recipient by the 
opposite method.
(*6)-
Future Delivery Message
(33)42End Recording(#)44Cancel previous 
mailbox.(*)-
PaGing Message(74)18Erase msg and 
go to Main 
Menu.(**)-
Mailbox OPtions(67)
50
The mailbox options are as follows:
TIme and Date(84)24Security Code(7)50
Auto Forward
(23)55
CallAnnouncing
(22)58
Sys Admin Options(72)-Message Notification
(6)50
Auto Time-Stamp
(28)56
Exit Menu(#)
-
Select Listen Mode27Auto Help(24)54
Call Waiting(29)57
New Messages(16)35
Saved Messages(17)35
Held Messages(14)35
All Messages(12)35
EXit Mailbox(9)22
17600SUG02_cvr4.QXD  2/11/98 3:28 PM  Page 2 
						

							Introducing NVM-Series..................................................1About NVM-Series . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Guide  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About the Automated Attendant  . . . . . . . . . . . . . . . . . .1
About Voice Mail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About Fax Mail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About Voice Mail Networking  . . . . . . . . . . . . . . . . . . .2
About the Voice Prompts  . . . . . . . . . . . . . . . . . . . . . . .3
Numbers to Remember  . . . . . . . . . . . . . . . . . . . . . . . . .4
Using Touch Tone and Rotary Dial Phones  . . . . . . . . . .4
Calling NVM-
Series...........................................................5
Calling the Automated Attendant  . . . . . . . . . . . . . . . . .5
Calling Your Subscriber Mailbox  . . . . . . . . . . . . . . . . .6
The NVM-SeriesMain Menu  . . . . . . . . . . . . . . . . . . . .9
Calling an Announcement Mailbox  . . . . . . . . . . . . . . .10
Calling a Guest Mailbox  . . . . . . . . . . . . . . . . . . . . . . .11
Calling a Message Center Mailbox  . . . . . . . . . . . . . . .13
Calling a Future Delivery Mailbox  . . . . . . . . . . . . . . .15
Calling a Network Mailbox  . . . . . . . . . . . . . . . . . . . . .16
About Your Incoming Call Options ...............................17
About Call Announcing  . . . . . . . . . . . . . . . . . . . . . . .17
About Call Queuing  . . . . . . . . . . . . . . . . . . . . . . . . . .17
About Call Waiting  . . . . . . . . . . . . . . . . . . . . . . . . . . .18
About the Paging Message  . . . . . . . . . . . . . . . . . . . . .18
About Caller ID  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Caller ID and the Make Call Option  . . . . . . . . . . . . . .20
Caller ID Automatic Transfer  . . . . . . . . . . . . . . . . . . .20
About Auto Attendant Do Not Disturb  . . . . . . . . . . . .21
Exiting NVM-Series.........................................................22
Exiting the Automated Attendant . . . . . . . . . . . . . . . . .22
Exiting a Mailbox  . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Getting Help and the Time/Date ...................................24
Getting Recorded Help  . . . . . . . . . . . . . . . . . . . . . . . .24
Getting the Time and Date  . . . . . . . . . . . . . . . . . . . . .24
Listening to Messages ...................................................25
How You Know You Have Messages  . . . . . . . . . . . . .25
Listening to Your Messages  . . . . . . . . . . . . . . . . . . . .27
First Time Logon Tutorial  . . . . . . . . . . . . . . . . . . . . . .28
Using the Listening Options  . . . . . . . . . . . . . . . . . . . .28
Retrieving Fax Messages  . . . . . . . . . . . . . . . . . . . . . .36
Table of Contents
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