Nitsuko Nvm-series Voice Mail And Automated Attendant Users Guide

							Forwarding Your Calls To Your Mailbox
To have NVM-Seriesanswer your incoming line, you simply forward
calls to your mailbox (this applies to Subscriber and Guest
Mailboxes). When you forward the calls, NVM-Series:
nAnswers the line. NVM-Serieswill also answer Automated Attendant
transfers, if they ring your phone, and ringing Intercom calls.
nPlays your mailbox greeting, if it is recorded. If not, NVM-Series
lets the caller know the status of your extension (for example,
busy), then says:
lAt the tone, you can leave a message.
nIn either case, the caller can leave a message after the tone. You
should always have a greeting recorded if you forward calls to your
mailbox (see Recording a Mailbox Greeting).
And there is one other forwarding option: You can forward only
Automated Attendant transfers to your mailbox. To do this, turn on
Auto Attendant Do Not Disturb (see Recording a Mailbox Greeting &
Auto Attendant Do Not Disturb).
Notes:(1) The incoming line is usually referred to as a direct
(inward) line.
(2) If Automated Attendant transfers ring your phone and you
do not have a direct line, we recommend you do not forward
your calls to your mailbox. There really is no need. The
Automated Attendant will handle them for you.
(3) Your telephone system may remind you that your calls are
forwarded. You may hear:
lYour calls have been forwarded over your phones
speaker.
60
Sending Calls to a Mailbox
17600sug02_34.qxd  2/11/98 2:59 PM  Page 60 
						

							Forwarding Your Calls To Your Mailbox (contd)
From your124i/384i phone:
1.Press idle CALLkey (or lift the handset
at SLT).
2.Press Call Forwarding key (or dial k2).
3.Dial Call Forwarding type:
n2 forwards on busy.
n6forwards on no-answer (after X rings).
(See also About the Paging Messageon
page 18.)
n4 forwards all calls.
4.Press Voice Mail key. 
OR,
Dial NVM-Seriesmaster extension.
5.Select the type of calls to be forwarded:
n2 forwards all calls.
n3 forwards outside calls.
n4 forwards intercom calls.
6.Hang up.
From yourONYX/DS01 phone:
1.Get Intercom dial tone, press #.
2.Dial NVM-Seriesmaster extension.
3.Dial 1, 2, or 3.
n1 forwards unanswered calls (after
X rings). If your Paging Message is
recorded, NVM-Seriesgives the caller
the paging option. (See About the
Paging Messageon page 18.)
n2 Forwards busy andunanswered calls.
n3 Forwards all calls.
4.Hang up. 
To forward calls to
yourmailbox
61
Sending Calls to a Mailbox
17600sug02_34.qxd  2/11/98 2:59 PM  Page 61 
						

							Forwarding Your Calls To Your Mailbox (contd)
From yourPortrait 308/824 keyset:
1.Press SPK, then TRFR.
2.Dial Voice Mail extension.
3.Dial Call Forwarding code:
n0 forwards all calls.
n1 forwards on busy.
n2forwards on no-answer.
n3 forwards on busy or no answer.
4.Press SPK.
From yourPortrait 308/824 SLT:
1.Lift handset.
2.Dial 63 for Dial Plan 1.
OR
Dial 053 or 953 for Dial Plan 2 (depend-
ing on line access code).
3.Dial Voice Mail extension.
4.Dial Call Forwarding code:
n0 forwards all calls.
n1 forwards on busy.
n2forwards on no-answer.
n3 forwards on busy or no answer.
5.Hang up.
To forward calls to
yourmailbox, contÕd
62
Sending Calls to a Mailbox
17600sug02_34.qxd  2/11/98 2:59 PM  Page 62 
						

							Forwarding Your Calls To Your Mailbox (contd)
From your124i/384i phone:
1.Press idle CALLkey (or lift the handset
at SLT).
2.Press Call Forwarding key (or dial k2).
3.Dial 0.
From yourONYX/DS01 phone:
1.Get Intercom dial tone.
2.Press #, hang up.
From yourPortrait 308/824 keyset:
1.Press SPK.
2.Press TRFRtwice.
3.Press SPK.
From yourPortrait 308/824 SLT:
1.Lift handset.
2.Dial 69 to cancel 63.
OR
Dial 59 to cancel 053.
OR
Dial 959 to cancel 953.
3.Hang up.To cancel forwarding
63
Sending Calls to a Mailbox
17600sug02_34.qxd  2/11/98 2:59 PM  Page 63 
						

							Transferring a Call to a Mailbox
You can transfer an outside caller to a co-workers mailbox
(Subscriber, Guest, or Alias Network) so the caller can leave a mes-
sage. This is handy when the caller needs to speak with a co-worker
who is out of the office.
You can also transfer a caller to other types of mailboxes. More
specifically, you can transfer a call to an Announcement, Interactive,
Message Center, Directory Dialing, or Call Routing Mailbox. Your
System Administrator can tell you about Interactive, Directory Dialing
and Call Routing Mailboxes. The others are described in this guide.
From your124i/384i keyset:
Method 1
1.Press HOLD.
2.Press Voice Mail key.
3.Call extension (by dialing, One-Touch
key or DSS Console key).
4.Hang up.
Method 2
1.Press DSS Console key for extension.
2.Press Voice Mail key.
3.Dial mailbox number.
4.Hang up.
From your124i/384i SLT:
1.Hookflash.
2.Dial Voice Mail master extension.
3.Dial mailbox number.
4.Hang up.
To transfer an out-
side call to a mailbox
64
Sending Calls to a Mailbox
17600sug02_34.qxd  2/11/98 2:59 PM  Page 64 
						

							Transferring a Call to a Mailbox (contÕd)
From yourONYX/DS01 keyset:
1.Press Transfer or Intercom key.
2.Press Message key.
3.Dial desired mailbox number.
4.Hang up.
From yourPortrait 308/824 keyset:
Method 1
1.Press ICM.
2.Dial extension.
3.Dial 3.
4.Press TRFR.
5.Press SPK.
Method 2
1.Press ICM.
2.Dial 97.
OR
Press DSSkey for 97.
3.Dial extension.
4.Press TRFR.
To transfer an
outside call to a
mailbox, contÕd
65
Sending Calls to a Mailbox
17600sug02_34.qxd  2/11/98 2:59 PM  Page 65 
						

							Recording a Conversation
If you have a keyset with a RECORDkey, you can record your tele-
phone conversations for up to one hour. NVM-Seriesstores the con-
versation in your mailbox as if it were a recorded message.
Note:In some phone systems, a lit RECORDkey means NVM-Series
is busy and you wonÕt be able to record a conversation.
From your124i/384i, Portrait 308/824 or
ONYX/DS01 keyset:
1.Establish the call.
2.Press RECORDkey.
nThe key lights. Both you and the other
person hear: Recording, then a beep (if
enabled in programming). To stop
recording, press the RECORDkey.
From your124i/384i SLT:
1.Establish the call.
2.Dial 154.
nBoth you and the other person hear:
Recording, then a beep (if enabled in
programming). To stop recording,
hang up.
From yourPortrait 308/824 SLT:
1.Hookflash.
2.Dial 95.
nBoth you and the other person hear:
Recording, then a beep (if enabled in
programming). To stop recording,
hang up.
To record a
telephone
conversation
66
Sending Calls to a Mailbox
17600sug02_34.qxd  2/11/98 2:59 PM  Page 66 
						

							Personal Answering Machine
The Personal Answering Machine feature answers your incoming calls
and screens them, much like a home answering machine. The callers
message is broadcast over your speaker and recorded into your NVM-
Seriesmailbox. You have several options while the Personal Answering
Machine feature is activated. (See the procedures below.)
Check with your System Administrator to be sure your telephone sys-
tem is set up for Personal Answering Machine Emulation.
From your124i/384i keyset:
1.Press idle CALLkey.
2.Press Call Forwarding key (or dial k2).
3.Dial 1.
4.Select the type of calls to be forwarded:
n2 forwards all calls.
n3 forwards outside calls.
n4 forwards intercom calls.
5.You can do one of the following:
nSimply listen to the broadcast over the
speaker.
nTo listen to the message in privacy,
lift the handset. The call still gets
recorded.
nTo talk to the caller, press the flashing
CALLkey. Recording stops.
nTo make a call during the broadcast,
make it like you normally would. The
call still gets recorded.
To enable Personal
Answering Machine
67
Sending Calls to a Mailbox
17600sug02_34.qxd  2/11/98 2:59 PM  Page 67 
						

							Personal Answering Machine (contÕd)
From yourONYX/DS01 keyset:
1.Get intercom dial tone.
2.Dial #.
3.Press Message key.
4.Dial 4.
5.Hang up.
6.You can do the following:
nSimply listen to the broadcast over the
speaker.
nLift the handset to talk to the caller.
From your124i/384i keyset:
1.Press idle CALLkey.
2.Press Call Forwarding key (or dial k2).
3.Dial 0.
From yourONYX/DS01 keyset:
1.Get intercom dial tone.
2.Dial #.
3.Hang up.
To disable Personal
Answering Machine
To enable Personal
Answering Machine,
contÕd
68
Sending Calls to a Mailbox
17600sug02_34.qxd  2/11/98 2:59 PM  Page 68 
						

							About NVM-204ex and NVM-2004
Use NVM-Series models NVM-204ex and NVM-2004 if you have a
telephone system other than 124i/384i, ONYX/DS01 or Portrait
308/824. This section describes the differences between the NVM-
204ex/2004 features and the feature descriptions in this guide. All
other features apply as written.
Calling a Mailbox (From an Extension)
Your phone system may or may not allow you to press a Message key
to call (log onto) your mailbox. The method that always works follows.
1.Get intercom dial tone and dial the
NVM-Seriesmaster extension.
nIf you hear the company greeting, dial
# (or other logon code).
2.Dial your mailbox number, if requested.
3.Dial your security code, if one has been
programmed.
Leaving a Message by Pressing a Key After an
Intercom Call
Not available.
Caller ID
Not available.
Record a Conversation
Not available.
To call your mailbox
(from an extension)
69
Notes on Other Integrations
17600sug02_34.qxd  2/11/98 2:59 PM  Page 69