Nitsuko Nvm-series Voice Mail And Automated Attendant Users Guide

							About Caller ID
Caller ID identifies the telephone number of an incoming caller. This
enhances NVM-Seriesoperation in a couple of ways (see below).
Caller ID and the Make Call Option
nIf an outside caller tries your extension and gets your Mailbox
Greeting, NVM-Seriescan ask the caller to identify (that is, enter)
their telephone number right after the greeting plays. (The caller
also has the option of not entering the number.)
nThen, the caller can leave a message. If they enter their number, you
will be able to press MC(Make Call) during their message to make
a return call to them without exiting your mailbox.
nIn order for this feature to work, your Mailbox Greeting must be
recorded (see Recording a Mailbox Greetingin this guide) and your
mailbox must be programmed for the ÒAsk CallerÕs NumberÓ option
(see your System Administrator).
Caller ID Automatic Transfer
If your NVM-Seriessystem has the Caller ID Automatic Transfer fea-
ture, NVM-Seriescan automatically transfer certain incoming calls to
your extension without sending them through the Automated
Attendant. That is, the caller will not have to listen to the Automated
Attendant Welcome Message and Instruction Menu nor will the caller
have to dial anything. The call will simply go to your extension.
This is handy if you get many calls from a particular customer or client.
You simply ask the System Administrator to enter their telephone
number into the NVM-Seriessystem. Then, anytime NVM-Series
receives a call from that number, NVM-Serieswill automatically
transfer that call to your extension. Caller IDAutomatic Transfer
requires that the connected telephone system have Caller ID installed.
About Your Incoming Call Options
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							About Auto Attendant Do Not Disturb
Auto Attendant Do Not Disturb prevents Auto Attendant calls from
ringing your phone. Callers immediately hear your Mailbox Greeting
and can leave a message. For details, see Recording a Mailbox
Greeting & Auto Attendant Do Not Disturbon page 48.
About Your Incoming Call Options
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							Exiting the Automated Attendant
Hang up.
Exiting a Mailbox
After you call a mailbox to listen to its messages and/or use other
NVM-Seriesfeatures, you exit the mailbox as described below. These
instructions apply to Subscriber, Guest, Message Center, and Future
Delivery Mailboxes. To exit an Announcement Mailbox, see Calling
an Announcement Mailbox.
Press XX(99) or hang up.
Press X#(9 #).
To eXit a mailbox,
then return to it
To eXit a mailbox
To exit the
Automated
Attendant
Exiting NVM-Series
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							Exiting a Mailbox (contd)
You cannot return to the Automated
Attendant after you dial 9 to exit a Future
Delivery Mailbox from an inside extension.
1.Press X (9).
lListen for: To go to the Automated
Attendant, press the star key(if you do
not hear it, you cannot call the
Automated Attendant). You will not hear
it if you exit a Subscriber or Message
Center Mailbox from an inside extension
and that mailbox is not programmed
with a Next Call Routing Mailbox (see
your System Administrator).
2.Press k.
lIf exiting from outside the company,
this step calls the Automated Attendant
(Instruction Menu) that originally han-
dled your call.
lIf exiting a Message Center or
Subscriber Mailbox from an inside exten-
sion, this step calls the Automated
Attendant (Welcome Message and
Instruction Menu) that is set up for the
Subscribers or Message Centers Next
Call Routing Mailbox. (This may be dif-
ferent than the Automated Attendant that
answers your companys incoming calls.)
To eXit a mailbox and
return to the 
Automated
Attendant
Exiting NVM-Series
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							Getting Recorded Help
If you forget what codes to press or you press a code and NVM-
Seriessays:
lThat is an invalid entry:
nWait a few seconds without dialing anything. NVM-Serieswill
repeat your choices or play the prompt: 
lFor a help message, press zero.
At this point you can press zero to hear your options.
nPress zero right away to get a recorded help message (if you are in
your mailbox).
Getting the Time and Date
After you call you mailbox, you can get the time and date.
1.Call your mailbox (see page 6).
2.Press TI(84).
To get the TIme and
date
Getting Help and the Time/Date
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							How You Know You Have Messages
NVM-Serieslets you know you have messages as follows:
nIt flashes the Message key/lamp at your phone. The Message
key/lamp flashes as long as there are new messages in your mailbox
(that is, messages that you have not started to listen to).
nYou may also hear the synthesized announcement over your phoneÕs
speaker:
lYou have a message.
nIn addition, display phones can show you the total number of mes-
sages in your mailbox.
The Message key or lamp goes out when you do the following:
nCall your mailbox from your extension, even if you do not listen to
your new messages (the lamp does not go out until you hang up). If
you exit your mailbox and there are still messages not listened to,
NVM-Serieslights the key/lamp again.
nCall your mailbox from outside the company or from another exten-
sion and listen to all your new messages.
If you receive new messages while in your mailbox, NVM-Seriessays:
lYou have received new messages.
nNVM-Seriesplays this voice prompt if you dial 9 to exit your mail-
box or if you return to the Main Menu of features before exiting.
This way, you can listen to the new message before exiting. If you
do not listen to them, NVM-Series will light the Message key/lamp
after you exit to let you know there is a new message.
nIf you wish, you can also have NVM-Seriescall you when you
receive messages (see Message Notification on page 52).
Listening to Messages
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							How You Know You Have Messages (contd)
From your124i/384i keyset:
1. Do not lift handset.
2. Press CHECK.
3.Dial * 0. 
There are 3 message displays:
nVOICE MESSAGES 
l(For messages in your mailbox)
nVAU GENERALMESSAGE
l(For a General Message [recorded])
nCHECK MESSAGE 
l(For Messages Waiting)
4.To see what type of messages you have,
press VOLUP/DOWN.
5.To respond to the displayed message,
press CALL.
6.To clear the display, press CLEAR.
From yourONYX/DS01 keyset:
1. Do not lift handset.
2.Press flashing Message key.
lYou see the message count, then the
time/date reappears.
To display how many
messages you have
Listening to Messages
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							Listening to Your Messages
You can listen to your messages after you call your mailbox. If you
listen to a message all the way through, NVM-Serieswill erase or
save it, depending on programming. To override the automatic
erase/save, press SAto save or Eto erase the message. If you listen to
only part of a message, NVM-Seriesleaves it in your mailbox. This
type of message is classified as a Held message.
NVM-Series assigns a pre-programmed listen mode to your mailbox.
Alisten mode determines the type of messages that play when you
press Lto listen. There are four listen modes: New messages, Saved
messages, Held messages, or All messages. By default, NVM-Series
will play all of your messages when you press Lto listen. To change
the pre-programmed listen mode, see your System Administrator.
You can, however, override the pre-programmed listen mode, on a per
call basis, right after you call your mailbox or while your messages
are playing. NVM-Seriesreverts back to using the pre-programmed
listen mode after you hang up. For details on what to press to override
the listen mode, see Using the Listening Optionson page 28.
If your NVM-Seriessystem has the Voice Mail Networking Option
and a network message was returned to you for X or Yreason, NVM-
Serieswill play the following voice prompt before it plays the
returned message:
lThe following network message was returned to you because _____. 
To see the list of reasons why a network message can be returned, see
page 41. To find out when it was returned and the system that could
not accept it, press TIduring or after the message.
Listening to Messages
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							Listening to Your Messages (contd)
1.Call your mailbox (see page 6).
2.Press L(5). The first or last message
plays (depending on programming).
lWhen its done, you hear: The message
will be erased when you exit your mail-
box.or The message has been saved.
Then you hear a mini menu of options. To
turn it on/off, see Auto Help on page 54.
3.Press Lto listen to the next one.
lIf its the last message, NVM-Series
says: Going to the first message,then
plays it. If you were listening in reverse
order, NVM-Series says: Going to the
last message,then plays it.
First Time Logon Tutorial
When you call (log onto) your mailbox for the first time, NVM-Series
may play a recorded Announcement and Tutorial to guide you in the
basics for using your mailbox. The Announcement Message may be
something like this:
lWelcome to Your New NVM-Series Mailbox.
The Tutorial tells you how to record a Mailbox Greeting/Name and assign a
Mailbox Security Code. The Announcement Message and Tutorial will play
this one time only. They will not play during any subsequent log-ons. If you
need instructions later for recording a Mailbox Greeting, Name and/or set-
ting a Security Code, turn to Recording a Mailbox Greeting/Name (on page
48)andUsing Mailbox Options (on page 50), respectively.
Using the Listening Options
You can use the following options while listening to a message in a
Subscriber, Message Center, Guest or Future Delivery Mailbox. You
can activate an option while the message is playing or right after it
finishes playing. To hear these options while listening to a message,
press zero. (See also Listening to Your Messageson page 27.)
To Listen to your
Messages
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Listening to Messages
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							Using the Listening Options (contd)
Some of listening options are not available to Message Center, Guest
and Future Delivery Mailboxes. For more information, see Calling a
Message Center Mailbox, Calling a Guest Mailboxand Calling a
Future Delivery Mailbox.
NVM-Seriessends your reply to the mail-
box that sent the message (including mail-
boxes at remote network locations).
1.Press RE(73).
2.Follow the voice prompts.
nWhen the process is complete, you will
hear: The reply has been sent.
nIf NVM-Serieshas enhanced Reply and
does not know the message senders
extension, you can enter the extension
number that should receive your call.
nIf you press REin the middle of a mes-
sage and the sender is known, NVM-
Series will erase the message when you
exit your mailbox unless auto save is
enabled or you save the message. (Auto
save is always enabled in NVM-2.)
1.Press MF(63).
2.Follow the voice prompts.
nYou can first record a comment to
explain why you are forwarding the
message. If you re-forward a message
that has been forwarded to you, NVM-
Serieserases the previous forwarders
comment and replaces it with yours, if
any. If you are forwarding a network
message, see also the second comment
on page 31.
To have the Message
Forwarded to anoth-
er mailbox (including
network mailboxes)
To record a REply to
a message
Listening to Messages
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