Nitsuko Nvm-series Voice Mail And Automated Attendant Users Guide

							Changing Your Security Code
If you assign a security code to your mailbox, you will have to enter
the code every time you call your mailbox to listen to your messages
or use other NVM-Seriesfeatures. Asecurity code can be up to 6 dig-
its long. And you can change the security code at any time. If you for-
get the security code, the System Administrator can erase your current
one so you can enter a new one. 
The following types of mailboxes can have a security code:
Subscriber, Message Center, Guest, and Network.
1.Call your mailbox (see page 6).
2.Press OP(67).
3.Press S(7).
4.Follow the voice prompts.
About Message Notification
With Message Notification, you can have NVM-Seriescall you when
you receive messages. You start by customizing the Message
Notification options to meet your needs. You can specify:
nThe notification numbers and schedule.
NVM-Seriescan call up to 3 different notifications in a single day.
You must specify the time of day that NVM-Seriesshould start and
stop calling each number. For example, you may want NVM-Series
to call your home number only from 6 PM to 8 AM. To have
Message Notification call the same number around the clock, enter
the same time for the start and stop time. Once you set up the sched-
ules, you must select which notification numbers should be active.
NVM-Seriesonly calls notification numbers that are active. (Please
note: In the voice prompts for Message Notification, NVM-Series
refers to the notification numbers as notification groups.)
nWhether you want to be notified of all messages or only messages
from a specific persons mailbox (including network mailboxes).
To change the mail-
box OPtion called,
Security code
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							About Message Notification (contÕd)
nThe type of number you wish NVM-Seriesto call: outside, exten-
sion, a radio page (with or without an announcer), or a digital pager
nWhether you must enter your mailbox security code after you
accept a notification call at a telephone
Once you enable Message Notification, NVM-Serieswill call you as
soon as you receive your first message. If you accept the call at a tele-
phone or if the paging service gets through to you, NVM-Serieswaits a
preset time before notifying you of the next messages you receive. Ask
your System Administrator or see the System Guidefor the specifics.
If NVM-Seriescalls a non-pager number and gets a busy tone or a
Òno-answer,Ó NVM-Seriestries again for a preset number of times,
then stops. If your notification number is a pager, you can have NVM-
Seriesbeep you until you call into your mailbox. Again, ask your
System Administrator or see the System Guidefor the specifics.
When you answer a notification call at a telephone and say ÒHello,Ó
NVM-Seriessays either one of the following things, depending on
the system:
nFor outside or inside notification calls, you hear: Hello. I have a
message for (extension or name). To accept this call, press 1.
Otherwise, hang up, and I will call again later.If you dial 1, you
automatically enter your mailbox (unless you specified that you
must enter your security code first). If you hang up, NVM-Series
treats the call as if it were a Òno-answerÓ and tries you again.
When you receive a notification call at a pager, the paging service
beeps you and you must call your mailbox to get your messages, At an
announcement radio pager, you hear an announcement as well as a
beep. You hear: There is a message for (extension or name). You
have x messages.At a digital pager you see the number to call as well
as hear the beep.
Using Mailbox Options
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							About Message Notification and Urgent Messages
NVM-Serieslets you turn on Message Notification for only Urgent
Messages, if desired. If you turn it on, NVM-Serieswill ask you to
assign a calling priority to the numbers. That is, you can program the
order in which NVM-Serieswill call the 3 notification numbers. If
you do not assign a priority to a number, NVM-Serieswill not call
that number for Urgent Messages. NVM-Serieswill, however, call
that number for non-Urgent Messages.
Using Message Notification
1.Call your mailbox (see page 6).
2.Press OP(67).
3.Press N(6).
4.Follow the voice prompts.
nIf necessary, you can enter special
codes in the notification number (see
page 53).
nYou will be able to enter a local or long
distance notification number only if
these types of notification numbers
have been allowed in system program-
ming. (See your System Administrator.)
To use the mailbox
OPtioncalled,
Message Notification
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							Using Message Notification (contd)
Note:You can make the following special entries in the notification number. 
Enter these codes:For this special entry:
kFnFlash
kH
nWait 2 seconds to hear any type of sound (if
none, NVM-Seriesterminates the call).
kW
nWait 2 seconds for dial tone (if none, NVM-
Series terminates the call).
kP
nNon-monitored pause (NVM-Seriespauses 2
seconds, then dials next digit.)
kM
nMonitored pause (NVM-Seriespauses 2
sec, then dials the next digit if there is no
busy/reorder tone. Otherwise, NVM-
Serieshangs up.) This option is not avail-
able in NVM-2.
kA
nAnalyzed pause (NVM-Seriespauses 4 sec,
then dials the next digit if no busy/reorder
tone. Otherwise NVM-Serieshangs up.)
kknk 
k#n#
k0nClear number
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							Using Auto Help
Auto Help is the automatic mini menu of options that plays right
after you call your mailbox, after you listen to a message, or when you
pause recording or exceed the recording limit. You can turn Auto Help
on or off depending on your preference. (You canÕt turn Auto Help on
and off in NVM-2.)
For example:
nIf Auto Help is on and you call your mailbox when you have mes-
sages, you hear:
lYou have x messages. To listen to your messages, press L. To
record and send a message, press 
RS. For a complete Main
Menu of features, press zero. Ready.
lIf you do not press anything, NVM-Series repeats your choices.
nIf Auto Help is off and you call your mailbox when you have mes-
sages, you hear:
lYou have x messages. Ready.
lIf you do not press anything, NVM-Series says:
lFor a help message, press zero. 
(See also Getting Recorded Helpon page 24.)
Note:Turning Auto Help off or on does not affect the mini menu of
options that plays to a caller who records a message through the
Automated Attendant or to a caller who records a message after
making an Intercom call.
1. Call your mailbox (see page 6).
2.Press OP(67).
3.Press AH(24).
4.Follow the voice prompts.
To turn on/off the
mailbox OPtion
called, Auto Help
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							Using Auto Forward
With Auto Forward, NVM-Seriescan automatically copy each of your
messages to another persons mailbox Ð your partner mailbox. This
way, if you are on vacation, your partner can immediately respond to
any messages you receive. You will not have to ask someone to check
your mailbox.
By default, NVM-Serieswill save each message in your mailbox after
copying it to your partner mailbox. NVM-Seriescan, however, be pro-
grammed to erase your messages after copying them. (See your
System Administrator.)
NVM-Serieswill Auto Forward a message only once unless your part-
ner mailbox is a Distribution Mailbox, which represents a list of mail-
boxes. In this case, NVM-Seriescopies the message to each mailbox
on the list, and then to their Auto Forward partners, if any.
If your mailbox is full when a message comes in, NVM-Serieswill
not be able to put the message in your mailbox but will be able to
copy the message to your partner mailbox.
If your mailbox and your partner mailbox are full when a message
comes in, NVM-Serieswill not be able to accept the message at all.
Notes:(1) You can activate Auto Forward to an Alias Network Mailbox.
(2) NVM-Seriesalso lets you manually forward a particular
message to another mailbox. (For details, see page 29.)
1.Call your mailbox.
2.Press OP(67).
3.Press AF(23).
4.Follow the voice prompts.
To change the
mailbox OPtion
called, Auto Forward
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							Using Auto Time-Stamp
After playing a message, NVM-Seriescan automatically play the following:
nTime and date that the message was left.
nName or number of the message sender.
If Auto Time-Stamp is off, you must press TIduring or after a mes-
sage to get this information.
1. Call your mailbox.
2. Press OP(67).
3. Press AT(28).
4.Follow the voice prompts.
To change the mail-
box OPtion called,
Auto Time-Stamp
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							Using the Call Waiting Option
Call Waiting lets the NVM-SeriesAutomated Attendant callers send a
signal (beeps) to your extension while you are busy on a call. This
way, you know when another call is waiting for you. 
It works like this:
nWhen you are busy on a call, the Automated Attendant says this to a
caller: 
lExtension XXX (or your name) is busy. To leave a message,
press 1. To wait for the extension to become available, press 2.
For other options, press 3.
nIf a caller presses 2, you hear beeps at your extension.
nTo answer the Call Waiting beeps, see the Users Guide for your
phone. If you do not answer the Call Waiting beeps within a pre-
programmed amount of time, NVM-Serieslets the caller leave you
a message.
To let callers page you when you are busy instead of sending you Call
Waiting beeps, see your System Administrator. You still have to turn
on Call Waiting using steps 1-4. In addition, you have to record a
Paging Message (see About the Paging Message on page 18).
Notes:(1) If you turn on Auto Attendant Do Not Disturb (see also
Recording a Mailbox Greeting) or Paging Message, Call
Waiting will not be available to callers.
(2) Call Queuing overrides Call Waiting, but only if the pre-pro-
grammed number of idle Voice Mail ports is available. For
more information, (see About Call Queuingon page 17).
(3) Call Waiting does not apply to callers who dial your direct
line while it is forwarded to your mailbox.
1.Call your mailbox (see page 6).
2.Press OP(67).
3.Press CW(29).
4.Follow the voice prompts.
To turn on/off the
mailboxOPtion
called, Call Waiting
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							Using the Call Announcing Option
With Call Announcing, the NVM-SeriesAutomated Attendant can let
you know who is calling before putting the person through to your
Subscriber extension. You can accept the call or send it back to the
Automated Attendant if you are too busy to take the call.
It works like this:
nThe Automated Attendant asks the caller to record their name, then
the Automated Attendant calls you.
nWhen you answer and say Hello, you will hear this:
lHello. I have a call for (extension XXX or your name) from (the
callers recorded name). To accept this call, press 1. Otherwise,
hang up.
nIf you press 1, the Automated Attendant says, Connecting, then
connects you to the caller. If you hang up, the Automated Attendant
says this to the caller:
lExtension XXX is unavailable. To leave a message, press 1. For
other options, press 2. 
nThe caller can press 1 to leave you message or press 2 to return to
the Automated Attendant.
In the ONYX/DS01 phone systems, the Auto Attendant can announce
a call while you are already on a call. NVM-Seriesbreaks into your
call and says:
lHello, I have a call for (extension XXX or your name) from (the
callerÕs recorded name).
To pick up the waiting call, you put your current call on Hold and
answer the flashing line. One thing to note: You will not hear the
announcement if your extension is Handsfree of if you are in the
process of dialing a call. NVM-Seriescan, however, be programmed
to send Call Waiting beeps to your extension in these cases.
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							Using the Call Announcing Option (contÕd)
Notes:(1) To have Call Announcing, the System Administrator must
allow it for your Subscriber Mailbox in system programming.
(2) If you turn on Auto Attendant Do Not Disturb (see also
Recording a Mailbox Greeting) or Paging Message, Call
Announcing will not be available to callers.
1.Call your mailbox (see page 6).
2.Press OP(67).
3.Press CA(22).
4.Follow the voice prompts.
To turn on/off the
mailbox OPtion
called, Call
Announcing
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