Nitsuko Nvm-series Voice Mail And Automated Attendant Users Guide

Voice Mail and Automated Attendant
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About NVM-Series
NVM-Seriesconnects to your telephone system and provides an
Automated Attendant plus Voice Mail. NVM-Seriesincludes the fol-
lowing products: NVM-2, NVM-22, NVM-202ex and NVM-2000. 
About This Guide
This guide describes the NVM-Seriesfeatures and how they integrate
with the 124i/384i, Portrait 308/824 and ONYX/DS01 telephone sys-
tems. Some of the features in this guide are not applicable to all NVM-
Seriesmodels and to all telephone systems. (Refer to the Feature Cross
Reference Chartat...

About Fax Mail
The FAX Mail Option lets callers send a FAX message to your mail-
box. NVM-Seriesstores the faxed document as if it were a message,
hence the name FAX Message. WhatÕs nice about FAX Mail is that
FAX Messages stay private until you are ready to get a printout of
them. To learn how callers can send you FAX Messages and how you
can retrieve them, turn to page 36.
About Voice Mail Networking
If your NVM-Seriessystem is equipped with the Voice Mail
Networking Option, you will be able to...

And while you are listening to a network message from another Voice
Mail system, you can:
nRecord a reply. NVM-Serieswill deliver your reply to the message
sender at the programmed delivery time.
nMake an immediate call to the message sender. No need to exit your
mailbox and make the call.
nForward the message to another mailbox.
To find detailed instructions for recording and listening to network
messages, simply look for the recording and listening topics in the
Table of Contents. All the instructions...

Numbers to Remember
Your System Administrator can give you these numbers.
NVM-Seriesoutside telephone number________________________
NVM-Seriesmaster extension number__________________________
NVM-SeriesVoice Mail Key (if any)__________________________
Remote Mailbox Log-On Code (by default, it is #)________________
Your mailbox number and security code________________________
NVM-SeriesRemote Network Mailboxes______________________
Remote Destination Mailboxes________________________________...

Calling the Automated Attendant
1.Dial NVM-Seriesoutside phone number.
lThe Automated Attendant answers.
2.Follow the dialing instructions.
lIf the phone system you call has
External Extensions, your call may actu-
ally go to another telephone number.
This works only if all your calls are for-
warded to your mailbox (see page 60). In
addition, your mailbox must be pro-
grammed with a Next Call Routing
Mailbox. (See your System Administrator.)
1. Call your line, wait for your greeting.
2. Dial kduring the...

Calling the Automated Attendant (contd)
(See Exiting a Mailboxon page 22.)
(See page 37.)
1.Hang up.
Calling Your Subscriber Mailbox
Calling your Subscriber mailbox gives you access to the NVM-Series
Main Menu. The Main Menu lets you listen to your messages and use
other Voice Mail (
VM) features. When you call your mailbox, NVM-
Seriesdoes the following:
nPlays the Broadcast Message (if your System Administrator recorded one).
nTells you how many messages you have.
nPlays a mini Main Menu of features,...

Calling Your Subscriber Mailbox (contd)
If the Message key or lamp is flashing, this
means you have messages (see also page 25).
1.From your124i/384i phone:
nPress only VMkey; or, CALLkey, dial
k8. On SLT, lift handset, dial k8.
From yourONYX/DS01 phone:
nPress Message key. On SLT, lift hand-
set, dial k6.
From yourPortrait 308/824 phone:
nPress SPK, ICM, dial Voice Mail mas-
ter number. (If you have new messages,
you can instead press SPK, ICM, dial
k[or press Mailbox Logon key]).
lIf your mailbox has a...

Calling Your Subscriber Mailbox (contd)
1.Dial NVM-Seriesphone number.
2.Wait for company greeting.
3.Press # during the greeting.
lYou hear: Please enter your mailbox
number.If you do not hear this, you
may have to press something other than
#. Ask your System Administrator for the
LOGON code in the Dial Action Table.
4.Dial your mailbox number. 
lIf your mailbox has a security code,
you hear: Please enter your security
code.
5.Dial your security code (if required).
1.Forward all calls to your mailbox...

The NVM-Series Main Menu
The NVM-SeriesMain Menu of features is shown below. To gain
access to this menu, you must call your mailbox (page 6). The menu
below also shows you where to go in this guide for more information.
nListen to Messages...........................................................................25
nRecord and Send a Message.............................................................37
nCheck on a Message You Sent.........................................................46
nRecord...