Nitsuko Nvm-series Voice Mail And Automated Attendant Users Guide

							Voice Mail and Automated Attendant
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							About NVM-Series
NVM-Seriesconnects to your telephone system and provides an
Automated Attendant plus Voice Mail. NVM-Seriesincludes the fol-
lowing products: NVM-2, NVM-22, NVM-202ex and NVM-2000. 
About This Guide
This guide describes the NVM-Seriesfeatures and how they integrate
with the 124i/384i, Portrait 308/824 and ONYX/DS01 telephone sys-
tems. Some of the features in this guide are not applicable to all NVM-
Seriesmodels and to all telephone systems. (Refer to the Feature Cross
Reference Chartat the back of this guide for the specifics.)
About the Automated Attendant
The Automated Attendant answers your companys incoming calls, then
plays a recorded greeting, usually in the form of a Welcome Message
and Instruction Menu. For example, an outside caller may hear:
lThank you for calling ABC company. If you are calling from a
Touch Tone phone, please dial the extension number you wish to
reach or dial 0 for assistance. If you are calling from a rotary
dial phone, please stay on the line for assistance.
The caller simply dials a code to route their own call. Or, the caller
waits for assistance from the company operator.
About Voice Mail
The Voice Mail system lets outside callers leave recorded messages
for you. This is very handy when you are out of the office. And, it lets
you leave recorded messages for your co-workers. The messages get
stored in each persons voice mailbox. To listen to your messages or
use other NVM-SeriesVoice Mail features, you call your mailbox (see
page 6).
Introducing NVM-Series
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							About Fax Mail
The FAX Mail Option lets callers send a FAX message to your mail-
box. NVM-Seriesstores the faxed document as if it were a message,
hence the name FAX Message. WhatÕs nice about FAX Mail is that
FAX Messages stay private until you are ready to get a printout of
them. To learn how callers can send you FAX Messages and how you
can retrieve them, turn to page 36.
About Voice Mail Networking
If your NVM-Seriessystem is equipped with the Voice Mail
Networking Option, you will be able to exchange messages with any
other Voice Mail system that allows AMIS Networking. This means
that you can call your NVM-Seriesmailbox and record a message for
someone who is using another AMIS-compatible Voice Mail System.
NVM-Seriescollects all the recorded network messages and sends
them to the other Voice Mail systems at the pre-programmed time (s).
In addition, you can receive messages from other Voice Mail systems.
NVM-Seriesprovides two types of Network Mailboxes for recording
messages:
nRemote Network Mailbox
This mailbox is associated with a particular Voice Mail system, per-
haps the Voice Mail system that is installed at your corporate offices.
To have NVM-Seriessend your message to someone at the corporate
offices, you would enter the Remote Network Mailbox number, then
the recipients mailbox number (called the destination mailbox).
nAlias Network Mailbox
This mailbox is for a particular person at one of the other Voice Mail
systems, perhaps a customer or client you call several times a day. To
have NVM-Seriessend your message to this person, you enter their
Alias Mailbox number. Thats it. Just as easy as sending a message to
someone in your own company.
Introducing NVM-Series
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							And while you are listening to a network message from another Voice
Mail system, you can:
nRecord a reply. NVM-Serieswill deliver your reply to the message
sender at the programmed delivery time.
nMake an immediate call to the message sender. No need to exit your
mailbox and make the call.
nForward the message to another mailbox.
To find detailed instructions for recording and listening to network
messages, simply look for the recording and listening topics in the
Table of Contents. All the instructions in this guide apply to network
messages as well as non-network message with a few exceptions,
which are noted.
About the Voice Prompts
The voice prompts are step-by-step recorded instructions that tell you
what codes to press on a Touch Tone phone to access the NVM-Series
features. In this guide, voice prompts will look like this: To listen to
your messages, press 
L. To record and send a message, press RS.
Youll notice that the codes are easy to remember because they match
some letter (s) in the feature name. And, you do not have to listen to
the entire voice prompt before dialing a code.
If you forget what to press or you press a code and hear, That is an invalid
entry, you should just wait a few seconds without pressing anything.
NVM-Serieswill repeat your choices or will play the voice prompt: For a
help message, press zero. Pressing zero gives you a recorded help message.
When you become familiar with the NVM-Seriessystem, you can turn
off some of the voice prompts, if you wish, and dial zero for recorded
help if you need it. For more information, see Auto Helpon page 54.
Your NVM-Series can play voice prompts in different languages. In
addition, Automated Attendant callers may be able to dial a code to
switch to the language of their choice. Ask your System Administrator
for more on this feature.
Introducing NVM-Series
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							Numbers to Remember
Your System Administrator can give you these numbers.
NVM-Seriesoutside telephone number________________________
NVM-Seriesmaster extension number__________________________
NVM-SeriesVoice Mail Key (if any)__________________________
Remote Mailbox Log-On Code (by default, it is #)________________
Your mailbox number and security code________________________
NVM-SeriesRemote Network Mailboxes______________________
Remote Destination Mailboxes________________________________
NVM-SeriesAlias Network Mailboxes________________________
Note:Your mailbox number is usually the same as your extension number.
Using Touch Tone and Rotary Dial Phones 
To fully use the Automated Attendant and Voice Mail features from
outside the company, you must call NVM-Seriesusing a Touch Tone
phone. If you call NVM-Seriesusing a rotary dial phone, you must
wait on the line when the Automated Attendant answers. After a short
wait, NVM-Seriesmay connect you to a company operator or give
you an opportunity to leave a message; it depends on how the system
is programmed.
Introducing NVM-Series
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							Calling the Automated Attendant
1.Dial NVM-Seriesoutside phone number.
lThe Automated Attendant answers.
2.Follow the dialing instructions.
lIf the phone system you call has
External Extensions, your call may actu-
ally go to another telephone number.
This works only if all your calls are for-
warded to your mailbox (see page 60). In
addition, your mailbox must be pro-
grammed with a Next Call Routing
Mailbox. (See your System Administrator.)
1. Call your line, wait for your greeting.
2. Dial kduring the greeting (and before
the beep).
nIf you hear: For other options,press 2,
press 2 to return to the Automated
Attendant immediately.
OR
nIf you hear: For other options,press 3,
press 3 to return to the Automated
Attendant immediately.
OR
nFollow the instructions for leaving a mes-
sage. When done recording, press 
#to
return to the Automated Attendant.
OR
nWhen you hear the beep for recording, do
not record a message and press #to return
to the Automated Attendant.
OR
nIf you hear anything else, simply follow
the recorded instructions for returning to
the Automated Attendant.
To return to the
Automated
Attendant after you
call an extension
through the
Automated
Attendant and cant
get through (for
example, when the
extension is busy)
To call your direct
line and reach the
Automated
Attendant
To call the
Automated
Attendant from out-
side the company
Calling NVM-Series
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							Calling the Automated Attendant (contd)
(See Exiting a Mailboxon page 22.)
(See page 37.)
1.Hang up.
Calling Your Subscriber Mailbox
Calling your Subscriber mailbox gives you access to the NVM-Series
Main Menu. The Main Menu lets you listen to your messages and use
other Voice Mail (
VM) features. When you call your mailbox, NVM-
Seriesdoes the following:
nPlays the Broadcast Message (if your System Administrator recorded one).
nTells you how many messages you have.
nPlays a mini Main Menu of features, then: Ready. Or, it just
plays, Readyif the mini menu is off (see page 54).
In addition, if your mailbox is almost full or full, NVM-Serieslets you
know and asks you to erase some messages.
As soon as NVM-Seriessays something, you can press the code (s)
for the feature you want to use. You do not have to wait for: Ready.
For the full Main Menu, see page 9.
To exit the
Automated
Attendant
To return to the
Automated Attendant
after you leave a
quick message
To return to the
Automated Attendant
after exiting a mailbox
Calling NVM-Series
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							Calling Your Subscriber Mailbox (contd)
If the Message key or lamp is flashing, this
means you have messages (see also page 25).
1.From your124i/384i phone:
nPress only VMkey; or, CALLkey, dial
k8. On SLT, lift handset, dial k8.
From yourONYX/DS01 phone:
nPress Message key. On SLT, lift hand-
set, dial k6.
From yourPortrait 308/824 phone:
nPress SPK, ICM, dial Voice Mail mas-
ter number. (If you have new messages,
you can instead press SPK, ICM, dial
k[or press Mailbox Logon key]).
lIf your mailbox has a security code, you
hear: Please enter your security code.
2.Dial your security code (if required).
1.Get intercom dial tone and dial Voice
Mail master extension.
lYou hear: Please enter your mailbox
number.
2.Dial your mailbox number.
lIf your mailbox has a security code, you
hear: Please enter your security code.
3.Dial your security code (if required).
Or, if youÕre sure your co-workerÕs
mailbox has a security code:
1.Lift the handset and press the key(s) that
provide access to the extensionÕs mailbox.
lYou hear: Please enter your security code.
2.Dial k.
lYou hear: Please enter your mailbox
number.
3.Dial your mailbox number, then your
security code (if requested).
To call your mailbox
from a co-workerÕs
extension
To call your mailbox
from your extension
Calling NVM-Series
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							Calling Your Subscriber Mailbox (contd)
1.Dial NVM-Seriesphone number.
2.Wait for company greeting.
3.Press # during the greeting.
lYou hear: Please enter your mailbox
number.If you do not hear this, you
may have to press something other than
#. Ask your System Administrator for the
LOGON code in the Dial Action Table.
4.Dial your mailbox number. 
lIf your mailbox has a security code,
you hear: Please enter your security
code.
5.Dial your security code (if required).
1.Forward all calls to your mailbox (see
page 60).
2.Call line, wait for your greeting.
3.Dial #before beep.
4.Dial your security code (if required).
Use these steps if you follow one of the
procedures above and dial a co-workerÕs
mailbox by mistake.
1.When you hear:
lPlease enter your security code,dial k.
2.Enter another mailbox number.
To Òback upÓ if you
inadvertently call a
co-workerÕs mailbox
To call your mailbox
from outside your
company on your
direct line
To call your mailbox
from outside the
company through
the Automated
Attendant
Calling NVM-Series
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							The NVM-Series Main Menu
The NVM-SeriesMain Menu of features is shown below. To gain
access to this menu, you must call your mailbox (page 6). The menu
below also shows you where to go in this guide for more information.
nListen to Messages...........................................................................25
nRecord and Send a Message.............................................................37
nCheck on a Message You Sent.........................................................46
nRecord Mailbox Greeting.................................................................48
nRecord Mailbox Name.....................................................................49
nRecord and Send a Future Delivery Message..................................41
nRecord a Paging Message................................................................18
nMailbox Options...............................................................................50
Security Code...................................................................................50
Message Notification.......................................................................50
Auto Help.........................................................................................54
Auto Forward...................................................................................55
Auto Time-Stamp.............................................................................56
Call Waiting.....................................................................................57
Call Announcing..............................................................................58
nHear Time and Date.........................................................................24
nSystem Administrator Options 
(Only from Sys Admin Mailbox)
nSelect List of New Messages...........................................................35
nSelect List of Saved Messages.........................................................35
nSelect List of Held Messages...........................................................35
nSelect List of All Messages..............................................................35
nExit Mailbox.....................................................................................22
Calling NVM-Series
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