Nitsuko Nvm-series Voice Mail And Automated Attendant Users Guide

							Recording a Message (contd)
1.Call your mailbox (see page 6).
2.Press RS(77).
lTo hear the Recording Options while
recording, press zero.
3.Follow the voice prompts.
nYou can send the message to a maxi-
mum of 10 mailboxes. Simply follow
the voice prompts to enter the desired
mailbox numbers or names.
nYou can enter the following mailbox
types: Subscriber, Guest, Message
Center, Distribution, Alias Network,
Remote Network. (The Remote
Network Mailbox and the accompany-
ing destination mailbox count as one
mailbox toward the maximum of 10.) 
nYou can enter mailbox numbers or
names for all types of mailboxes except
the destination mailbox for the Remote
Network Mailbox. For that mailbox,
you must enter the mailbox number.
Just follow the voice prompts.
nWhen you enter a Distribution Mailbox
number/name, NVM-Seriessends the
message to all the mailboxes on the part-
ner Distribution List. (See the System
Administrator for the Distribution
Mailbox number/name. See also page 38
for another method.)
nTo have NVM-Seriesnotify you as
soon as a recipient listens to your mes-
sage, press kR for return receipt. For
details, see page 47.
To Record a
message and Send it
to another mailbox
(including network
mailboxes) 
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							Recording a Message (contd)
nNetwork messages can be returned to
you because:
lThe message was too long for the
remote Voice Mailsystem to accept.
lThe destination (remote)mailbox
could not be found.
lThe destination mailbox did not
accept the message.
lThe destination mailbox was full.
lThe network call could not be completed.
Recording a Future Delivery Message
You can record a message using a Subscriber or Guest Mailbox and have
NVM-Seriessend it to other mailboxes at a future date and time. Future
Delivery Messages make it easy to remind yourself or other people of
appointments. For instance, suppose you just found out that you must
attend a meeting in two weeks. You can record a reminder message today
and have NVM-Seriessend it to you the day before the meeting.
The Future Delivery Message gets stored in the Future Delivery Mailbox
until the date and time for delivery. If necessary, you can call (log onto)
the Future Delivery Mailbox and erase the message before NVM-Series
sends it (see Calling a Future Delivery Mailboxon page 20).
To Record a message
and Send it to
another mailbox
(including network
mailboxes), contÕd
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							Recording a Future Delivery Message (contd)
1.Call your mailbox (see page 6).
2.Press FD(33).
lTo hear the Recording Options while
recording, press zero.
3. Follow the voice prompts.
nYou can send the message to a maxi-
mum of 10 mailboxes. You can enter
the following mailbox types:
Subscriber, Guest, Message Center,
Distribution, Alias Network, Remote
Network. (The Remote Network
Mailbox and the accompanying desti-
nation mailbox count as one mailbox
toward the maximum of 10.)
nYou can enter mailbox numbers or
names for all types of mailboxes except
the destination mailbox for the Remote
Network Mailbox. For that mailbox,
you must enter the mailbox number. Just
follow the voice prompts.
nNetwork messages can be returned to
you for several reasons (see page 41).
nAnd regarding Distribution Mailboxes:
When you enter a Distribution Mailbox
number, NVM-Seriessends the mes-
sage to all the mailboxes on the partner
Distribution List. (See the System
Administrator for the Distribution
Mailbox number or name.)
nTo have NVM-Seriesnotify you as
soon as a recipient listens to your mes-
sage, press kR for return receipt. (For
details, see page 47.)
To record a Future
Delivery Message and
send it to another
mailbox (including
network mailboxes)
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							Using the Recording Options
You can use the options below while recording. To hear these options
while recording, just press zero. NVM-Seriespauses the recording and
lists the options. You can select an option any time during the listing.
Note:NVM-Seriesdoes not play the recording options when you
press zero while recording a reply to a message or while record-
ing a message after making an intercom call. Automated
Attendant callers may be able to can press *to pause their
recording, then press zero to hear the recording options.
1.Press k.
lYou hear: Recording has been
paused. To continue recording press
the star key.You can continue record-
ing or select another recording option.
1.Press k.
lYou hear: Recording,beep.
2.Start speaking after the beep.
You can do this only if you started record-
ing by pressing Ror RS, or if you are
recording a comment to a message you are
going to forward.
1.Press B(2).
nThe recording plays, then pauses. You
can press kto continue recording or
you can select another option.
nIf you wish, you can edit the recording
while its playing: Just press kto pause
the playing, then press kagain to re-
record from that point on.
nThe backup time is normally 5 seconds.
To Backup a few sec-
onds andlisten to the
recording
To continue recording
after a pause
To pause recording
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							Using the Recording Options (contd)
1. Press BB(22) if you started recording by
pressing Ror RSor if you are recording
a comment to a message you are going to
forward. Otherwise, press 5 L.
nThe recording plays, then pauses. You
can press kto continue recording or
you can select another option.
nIf you wish, you can edit the recording
while its playing: Just press kto pause
the playing, then press kagain to re-
record from that point on.
1.Press E(3).
lYou hear: The message (recording)
has been erased.Then you will hear a
menu of options or the voice prompt:
Recording (this prompt means you can
start recording a new message).
You can do this only if you are recording a
conversation, a comment to a message you
are about to forward, or a message using
the RSmethod.
1.Press 84 (TI).
lYou hear the time and date, then:
Ready. You must press kto continue
recording or you can select another
recording option.
1.Press #
To end recording
To hear the TIme and
date of the recording
To Erase the recording
To Backup to the
Beginning and Listen
to the recording
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							Recording Urgent Messages
After you record a message, you can tag it as Urgent so that the mes-
sage gets priority handling in the recipientÕs mailbox.
nWhen the recipient logs on to their mailbox, NVM-Seriesimmedi-
ately says:
lYou have an Urgent Message. You have __ (total) messages.
nThen, when the recipient presses Lto listen, NVM-Seriessays:
lThis is an Urgent Message.
Notes:(1) You can optionally turn on Message Notification only for
Urgent Messages (see page 52).
(2) If the recipient does not listen to the Urgent Message within
a preprogrammed amount of time, NVM-Seriescan, if
desired, return a copy of the message to you (i.e., the sender).
(3) Auto Attendant callers can also leave Urgent Messages for
extension users if NVM-Seriesis so programmed.
1.Record a message using RS, MF, or
FD. Press # when done.
2.Enter a mailbox number to receive the
message, then press kU(k8).
To record an Urgent
Message
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							Recording a Confidential Message
After you record a message, you can tag it as ÒConfidential.Ó
Recipients of Confidential Messages will not be able to use the MF
command nor the Auto Forward feature to forward the message to
another mailbox.
Note:Auto Attendant callers can also leave Confidential Messages for
extension users (if NVM-Seriesis so programmed).
1.Record a message using RS, MF, or
FD. Press # when done.
2.Enter a mailbox number to receive the
message, then press kC (k2).
Checking a Message You Sent
You can check to see if a message you sent has been listened to by the
recipient. If the recipient has not listened to the message, NVM-Series
lets you delete it. You can also listen to the message before you delete
it. NVM-Serieslets you check/delete any message that was recorded
using the following methods: RS(Record and Send), MF(Message
Forward), and FD(Future Delivery). In the case of FD, you can
check/delete the message only after the delivery time and date.
You can also use this feature to see if NVM-Serieshas senta network
message that you recorded. If NVM-Seriessays that the message has
been listened to, this means that the network message has been sent to
the other Voice Mail system.
1.Call your mailbox (see page 6).
2.Press CM(26).
3.Follow the voice prompts.
To Check a Message
To record a
Confidential Message
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							Requesting a Return Receipt
After you record a message, you can request that NVM-Seriesauto-
matically place a Return Receiptin your mailbox as soon as the recipi-
ent listens to your message. The return receipt lets you know the exact
date and time that your message was listened to. If you do not get a
return receipt, you know for sure that the recipient has not listened to
your message and there is no need to use the Checking/Deleting a
Message You Sentfeature.
Areturn receipt consists of two things: the voice prompt:
lThe following return receipt arrived on (date/time) from (name
or number)
followed by the message that was listened to. You can request a return
receipt after you record a message using the following methods: RS
(Record and Send), MF(Message Forward While Listening), or FD
(Future Delivery).
Notes:(1) Auto Forward partners do not get a copy of the return receipt.
(2) To get a return receipt using MF, you must record a comment.
(3) NVM-Seriesprovides a return receipt for each recipient on
a Distribution List.
1.Record a message using RS, MF,or FD.
Press # when done.
2.Enter the mailbox number to receive the
message, then press kR (k7).
To request a Return
Receipt
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							Recording a Mailbox Greeting and Auto Attendant Do
Not Disturb
You can record up to three different personal greetings for your mail-
box to let callers know your whereabouts before they leave you a mes-
sage. NVM-Seriesplays the greeting that you select as active.
Atypical greeting is:
lHello. Im away from my desk right now. Please leave a mes-
sage at the tone, and I will get back to you as soon as I can.
You may also want to record a greeting for vacation days, and one for
evenings. Its up to you. If you do not record a greeting, NVM-Series
lets the caller know how to leave a message. 
Once a greeting is recorded, you can turn Auto Attendant Do Not
Disturb on or off.
nIf you turn Auto Attendant Do Not Disturb on, Automated Attendant
calls will not ring your phone. This is great if youve got a lot of
paperwork to do and no time to spend on the phone. NVM-Series
immediately sends the caller to your mailbox and plays your greeting.
nIf you turn Auto Attendant Do Not Disturboff, Automated Attendant
calls will try your phone. If you do not answer or are busy on a call,
NVM-Series plays your greeting. If you have forwarded calls to
your mailbox, you should turn off Auto Attendant Do Not Disturb.
Notes:(1) AMailbox Greeting can be recorded for Subscriber, Guest,
and Alias Network Mailboxes.
(2) If your Subscriber Mailbox is programmed with a Next Call
Routing Mailbox, a caller can press one or more codes during
or after your greeting to re-route their call. For example, after a
caller leaves you a message, they can dial someone elses
extension. (See the System Administrator for the type of
options programmed for your Next Call Routing Mailbox. It is
important that you include these dialing options in your mail-
box greeting. Otherwise, callers will not know about them.)
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							Recording a Mailbox Greeting (contd)
(3) If Auto Attendant Do Not Disturb is on, NVM-Serieswill
not activate the following features: Call Parking/Paging, Call
Queuing, Call Waiting, or Call Announcing.
(4) If Auto Attendant Do Not Disturb is off, NVM-Series will
play your greeting to callers who decide to leave you a mes-
sage while using the Call Parking/Paging, Call Queuing,
Call Waiting, or Call Announcing feature.
(5) See also Caller ID in this guide (page 20).
1.Call your mailbox (see page 6).
2.PressG(4).
3.Follow the voice prompts.
lTo hear Recording Options while
recording, press zero.
Recording a Mailbox Name
You can record a name for a mailbox (Subscriber, Guest, Message
Center, Alias/Remote Network). The mailbox name plays in the voice
prompts that would otherwise play the mailbox number or its corre-
sponding extension number. For example, if mailbox 303 has the
name Joe Smith, NVM-Seriesplays,
lJoe Smith does not answer 
instead of,
lExtension 303 does not answer. You can record a name that is up
to 10 seconds long.
If the System Administrator records a mailbox name using the System
Administrator Menu, that name overrides the name you record, and
vice versa.
1.Call your mailbox (see page 6).
2.Press RN(76).
3. Follow the voice prompts.
lTo hear the Recording Options while
recording, press zero.
To Record a Name for
amailbox
To record a mailbox
Greeting and turn
Auto Attendant Do
Not Disturb  
on or off
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