Nitsuko Digital System Multibutton Telephone Feature Handbook

							Call Forwarding to Voice Mail
When you forward your phone to Voice Mail, your incoming calls
automatically go to your mailbox. Your callers can leave a message
instead of calling back later. You can choose one of three different Call
Forwarding to Voice Mail modes:
•Forward calls you do not answer
•Forward calls when you are busy and calls you do not answer
•Forward all your calls
Personal Answering Machine Emulation
Your mailbox may be able to emulate a personal answering machine. This
lets you screen your calls, just like your answering machine at home. You
can let the message go through or lift the handset to pick up the call.
Leaving a Message
When you call a co-worker and their phone is unanswered, busy or in Do
Not Disturb, you can easily leave a message in their mailbox. You don’t
have to call back later.
Transfer to Voice Mail
Transfer a call to your own or a co-worker’s mailbox. After the Transfer
goes through, your caller can leave a message in the mailbox.
Message Center
A Message Center is a mailbox shared by you and your co-workers. If
your phone has a Message Center key, you can leave messages for your
co-workers or listen to messages they have left. For example, you could
be part of a Customer Service group with a Message Center for each of
your company’s products. When all members of your group are busy,
your dispatcher can send callers to the appropriate Message Center. Later
on, you can easily retrieve all messages for a particular product. Ask your
communications manager if your phone has a Message Center key.
Voice Mail
63 
						

							Conversation Record
While on a call, you can press your Record key to record the conversation in
your mailbox. Voice Mail stores the conversation like any other voice
message. You can then save, edit or delete the recorded conversation. Ask
your communications manager if you have a record key.
To call your mailbox:1.Lift handset. 
2.Press MSG. 
3.When Integrated Voice Messaging answers,
dial your security code. 
-Your communications manager can tell
you your security code. Refer to your
Voice Mail User Guide for the specifics.
You can have a One-Touch Speed Dial
key for simplified security code entry.
See page 54.
To call a Message Center:(If the Message Center key flashes fast, it has
messages waiting.)
-You cannot press the flashing Message
Center key to see the number of
messages waiting.
1.Lift handset.
2.Press the Message Center key.
-You log onto the Message Center
mailbox. You have all the options
available to any other mailbox
subscriber.
To forward calls to your
mailbox:1.Lift handset. 
2.Press ICM. 
3.Press PGM#. 
4.Press MSG. 
5.Dial Call Forwarding option. 
-Dial 1 to forward calls not answered. 
Voice Mail
64 
						

							-Dial 2 to forward calls not answered or
when busy. 
-Dial 3 to forward all calls. 
-Dial 4 to have Voice Mail screen your
calls (i.e., emulate a personal
answering machine).
6.Hang up. 
-MSG flashes slowly.
To cancel Call Forwarding:1.Lift handset. 
2.Press ICM. 
3.Press PGM#. 
4.Hang up. 
-MSG goes out.
To Transfer a call to
someone else’s mailbox:1.Press ICM. 
2.Press MSG. 
3.Dial extension number. 
-If you dial the Voice Messaging System
master number, your outside caller can
select the mailbox they want. 
4.Hang up.
To record your
conversation:(Your telephone must have a record key.)
1.Press Record key.
-After a few seconds, you hear two beeps
and an announcement when Voice Mail
starts recording your call. The record
key flashes fast while recording.
Voice Prompting Messages
The system plays Voice Prompting Messages to inform a user of the
status of their call. See your communications manager for a complete
explanation of these messages.
Voice Prompting Messages
65 
						

							Voice Prompt Description
All lines are busy. For automatic
Callback, please press the
Callback key.Plays when trying to place a call
when all lines in the group are
busy.
Audio file is full.Plays when trying to record a
Personal Greeting when all
memory has been used.
Please do not disturb.Plays when calling an extension
in DND.
Please hold on, all lines are busy.
Your call will be answered when
a line becomes free.Plays when calling a busy UCD
or ACD hunt group.
Please hold on, your call is being
rerouted.Plays when calling an extension
that is Call Forwarded
off-premise.
Please start recording.Plays to prompt the user to record
a Personal Greeting.
Recording finished.Plays to alert the user that the
time allotted for recording a
Personal Greeting is up. Also
plays when the user has paused
too long while recording a
Personal Greeting.
The lowest cost line is busy.
Please wait for the next one.Plays when placing an ARS call
when all lines in a line group are
busy.
The number you have dialed is
not in service.Plays when calling a valid, but
inoperative extension.
The time is ....Plays the time after dialing T
(digit 8) on an idle telephone.
This is station ....Plays the extension number after
dialing N (digit 6) on an idle
telephone.
Voice Prompting Messages
66 
						

							Voice Prompt Description
You have a message.Plays to alert the user that
someone has left a Message
Waiting (controlled by system
programming). 
Your call cannot go through.
Please call the operator.Plays when trying to place a
restricted call.
Your calls have been forwarded.Plays to alert the user that the
extension’s calls have been
forwarded (controlled by system
programming). 
Vacant number.Plays when calling an invalid (not
installed) extension. 
Volume Controls
Your telephone has three volume adjustments: Background Music,
handset and Handsfree. The Background Music adjustment also adjusts
incoming ringing and paged announcements. If you are an attendant, you
don’t have Handsfree or the Handsfree volume adjustment.
To adjust the volume of
Background Music,
incoming ringing and paged
announcements:1.Press VOL UP or VOL DN while feature is
active or telephone is idle. 
-Pressing VOL UP or VOL DN while
idle adjusts the display brightness. Your
phone must be idle (not ringing), with
Background Music off.
To adjust the handset
volume:1.Press VOL UP or VOL DN while on a
handset call. 
Volume Controls
67 
						

							-When you hang up, the volume level for
outside calls may revert to a mid-range
value. The volume level for Intercom
calls, however, stays at the set value
until you change it.
To adjust the Handsfree
(speaker) volume:1.Press VOL UP or VOL DN while on a
Handsfree call. 
-When you hang up, the volume level for
outside calls may revert to mid-range.
The volume level for Intercom calls,
however, stays at a set value until you
change it.
-The volume level setting for the
previous Handsfree Intercom call
determines the volume of your incoming
voice announcements.
Walking Class of Service
If you try to place a call from a co-worker’s phone and the system
prevents it, you can use Walking Class of Service. Walking Class of
Service allows you to temporarily override dialing restrictions when you
use someone else’s extension. Walking Class of Service lets you make the
call as you would at your own extension.
To place a call from a
restricted extension:1.Lift handset and press  ICM. 
2.Press PGM# twice. 
3.Dial Walking Class of Service code. 
-See your communications manager for
your code. 
4.Dial line access code (e.g., 801), or press
line key. 
-You may also be able to dial a line
group access code (9, 90-98). 
5.Dial telephone number.
Walking Class of Service
68 
						

							Charts and Illustrations
This section contains handy charts and illustrations for your reference.
You’ll find:
•The dialing plan (the numbers you dial) — see below
•Flash rates for graphite telephones with dual color (red and green)
LEDs — see page 70
•Flash rates for telephones with single color (red) LEDs — see page
71
•Multibutton telephone key layout — see page 72
•DSS Console key layouts for (page 73)
•Feature Quick Reference Guide — see page 75
•User-Programming chart — see page 76
Your System’s Dialing Plan
This chart shows the numbers you dial for extensions, outside lines, Ring
Groups and Selectable Display Messages.
Without AUX With AUX
Extensions300-323 300-371
Outside Lines801-808 801-824
Outside Line Codes01-08 01-24
Outside Line Groups9, 90-98 9, 90-98
Outside Line Extensions348-355 372-395
Ring Groups364-371 396-403
Selectable Display Messages00-15 00-15
Charts and Illustrations
69 
						

							Graphite Phone with Dual Color LEDs
Your phone is idle (not on a call)All LEDs out (dark)
Outside Calls
An outside line is busyThe line key is 
On Red
An outside call is ringing your
phoneThe line key flashes 
Slowly Red if
it’s shared, 
Off then 
Quickly
Flashing Green if it’s just for you
And then you answer itThe line key is 
On Green 
Or answer it with Privacy releasedThe line key flashes 
Quickly Green
You place the outside call on HoldThe line key is 
On then 
Slowly
Flashing Green
Or a co-worker places it on HoldThe line key flashes 
Moderately Red
Or you place the outside call on
Exclusive HoldThe line key is 
On then 
Quickly
Flashing Green 
If a call on Hold recalls to youThe line key is 
Off then 
Quickly
Flashing Green
Intercom Calls
An Intercom call rings your phoneICM flashes 
Slowly Green
You answer the Intercom callICM flashes 
Quickly Red
You place the Intercom call on
HoldHOLD flashes 
Quickly Green
then 
On
And then it recalls to youICM flashes 
Slowly Green
Miscellaneous Features
You activate Microphone MuteMIC/DND is 
On Red
You activate Do Not DisturbMIC/DND flashes 
Quickly Red
You have a Message WaitingMSG flashes 
Quickly Red
You activate Call Forwarding,
Personal Greeting or Selectable
Display MessagingMSG flashes 
Slowly Green
Charts and Illustrations
70 
						

							Phone with Single Color (Red) LEDs
Your phone is idle (not on a call)All LEDs out (dark)
Outside Calls
An outside line is busyThe line key is 
On
An outside call is ringing your
phoneThe line key flashes 
Slowly if it’s
shared, 
Off then flashing 
Quickly
if it’s just for you
And then you answer itThe line key is 
On
Or  answer it with Privacy releasedThe line key flashes 
Quickly
You place the outside call on HoldThe line key is 
On then flashing
Moderately
Or a co-worker places the call on
HoldThe line key flashes 
Moderately
Or you place the outside call on
Exclusive HoldThe line key is 
On then flashing
Quickly
If a call on Hold recalls to youThe line key is 
Off then flashing
Quickly
Intercom Calls
An Intercom call rings your phoneICM flashes 
Slowly
You answer the Intercom callICM flashes 
Quickly
You place the Intercom call on
HoldHOLD is 
ON then  flashes
Quickly
And then it recalls to youICM flashes 
Slowly
Miscellaneous Features
You activate Microphone MuteMIC/DND is 
On
You activate Do Not DisturbMIC/DND flashes 
Quickly
You have a Message WaitingMSG flashes 
Quickly
You activate Call Forwarding,
Personal Greeting or Selectable
Display MessagingMSG flashes 
Slowly
Charts and Illustrations
71 
						

							Programmable
Feature KeysProgrammable
Feature Keys
Programmable
Feature Keys
Conference
Intercom Do Not Disturb,
Microphone Mute
Night Answer Key
(Attendant)Handsfree
Intercom Loop Key
(Attendant)
Message WaitingProgramming Mode Feature, Flash Save
or
Volume Down Last Number Redial
or
Volume Up
Hold,
Background Music
ABCDEF
GHIJKLMNO
PRSTUVWXY
DIAL
LASTVOLUPSAVEVOLDN
FTRPGM
FRI 08/18 03:34P
HOLD MIC/DND ICMCONFMSG
N1870 - 16
HF
Display
1
2
3
4
5
11        12        13        14        15        166
7
8
9
10
Your Multibutton Telephone
Charts and Illustrations
72