Nitsuko Digital System Multibutton Telephone Feature Handbook

							-If you hear busy tone, you can dial C to
wait in line. Refer to the Camp-On
feature on page 24. Also, your display
shows, HOLD/WAIT. This indicates
the number of calls on Hold or already
camped-on to the busy extension.
3.Hang up.
To retrieve the transferred
call:1. Lift handset. 
2. Press the flashing line key for the call. 
OR 
1.Retrieve call from Hold.
Transfer
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							Features
Account Codes
For billing or other purposes, you can enter an Account Code (a number up
to 10 digits long) to categorize your outside call. This Account Code is
included in a report that the system generates. You can enter an Account
Code manually as described below, or you can program a One-Touch Speed
Dial key for Account Code entry (see page 54). This eliminates the need to
place your call on Hold while you enter the number.
If your system has Mandatory Account Codes, you 
must enter an
Account Code for each long distance call you place. If your Account
Codes are also Verifiable, you 
must enter a code from a list programmed
into your phone system. Ask your communications manager which type
of Account Codes you have.
To enter an Account Code
when placing an outside call:(You can program this on a One-Touch Speed
Dial key. See page 54.) 
1.Place call. 
2.Press PGM# immediately after dialing the
number. 
3.Enter Account Code. 
4.Press PGM#.
To enter an Account Code
for the call you are on:(You can program this on a One-Touch Speed
Dial key. See page 54.)
1.Do not hang up. 
2.Press ICM. 
3.Press PGM#. 
4.Enter Account Code. 
5.Press PGM#. 
6.Press HOLD. 
-You are reconnected to your call.
Account Codes
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							Alarm
This feature is for attendants only.
Your telephone display may show an alarm message. Alarm messages
occur when a telephone is unplugged or fails, when a line fails or when a
printed circuit card in the system equipment fails. Telephone and line
failures display as Minor Alarms. Printed circuit card failures display as
Major Alarms. Your display also shows you which extension or card
failed. Report alarms to your communications manager.
When an alarm displays, your phone does not ring normally for incoming
calls. If your phone has Off-Hook Ringing, it rings with a single beep
(repeated). If your phone does not have Off-Hook Ringing, calls do not
ring while the alarm displays. Your communications manager can tell you
if you have Off-Hook Ringing.
To see the cause of an Alarm:(Do not lift the handset.) 
1.Press MSG. 
-Display shows cause of Alarm. For
example: STA 305 FAILED or LINE
02 FAILED. 
2.Press MSG to see if there is more than one
failure. 
-When you see the first failure message
again, you have gone through the entire
list. 
3.Lift and replace handset to clear the alarm
display. 
Alarm
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							Alternate Attendant
This feature is for attendants only.
Alternate Attendant allows you to reroute your incoming calls to another
extension (your Alternate Attendant). You may want to reroute calls when
you are busy or you must leave your phone. Outside calls ring at both
your extension and the Alternate Attendant. The MIC/DND and MSG
keys flash slowly while the Alternate Attendant is assigned.
When you assign the Alternate Attendant, you cancel your Selectable
Display Message (if any). The Alternate Attendant must be a keyset. You
cannot assign another attendant as your Alternate Attendant.
To assign the Alternate
Attendant:(You can program this on a One-Touch Speed
Dial key. See page 54.) 
1.Lift handset. 
2.Press ICM. 
3.Press PGM#. 
4.Dial Alternate Attendant’s extension num-
ber. 
5.Dial 3. 
-Your display shows, ALT OPR
ASSIGNED. 
6.Hang up.
To cancel the Alternate
Attendant assignment:1.Press MIC/DND. 
-Your display shows, CANCEL ALT
OPR. To return to the Time and Date
display, lift and replace the handset. 
Alternate Attendant
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							Automatic Call Distribution
ACD Member (Agent) 
Your extension may be in an Automatic Call Distribution group. The
members of your ACD group share responsibility for answering the
group’s calls. ACD evenly distributes the calls among the group
members. Normally, the member (agent) that has been idle the longest
gets the next call.
From time to time, you may need to temporarily remove yourself from
the group (for example, when you go to lunch). When you become Off
Duty, ACD no longer sends calls to your extension. When you become
On Duty, you’ll again start to receive ACD calls.
To become On or Off Duty:1.Lift handset. 
2.Press ICM. 
3.Dial 6 to go Off Duty; dial 4 to go On Duty.
4.Dial PGM#.
ACD Supervisor 
You may be an ACD supervisor. If you are, you should have a display
keyset. You should also have a DSS Console with a Hotline key for each
group member and your ACD group master number. As a supervisor,
you can:
•Monitor the status of your group on your DSS Console. You can be
the supervisor of more than one ACD group. 
•Be notified when all agents are busy, and how long calls have been
waiting for an available agent. Your telephone display shows this in-
formation. 
•Make agents On or Off Duty. 
•(Optional) Record the announcements that your group’s callers hear.
Your communications manager can tell you if you need to record any
announcements. To record announcements, your system must have a
VMU Module.
To monitor the status of
your ACD group:Watch your DSS Console.
Automatic Call Distribution
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							-If Agent’s key is   Agent is
 OFF. . . . . . . . . . . .  Idle
 ON . . . . . . . . . . . . .  Busy 
Flashing Slow . . . .  Off Duty
Flashing Fast . . . . .  In DND 
AND
1.On your DSS Console, press the Hotline
key for your ACD group master number. 
2.Watch your telephone display. 
-Your display shows information for the
group selected in the previous step. For
example, if your display shows, 02
L-04 00:47, you have two calls waiting
(02). The call on line 4 (L-04) has been
waiting longest: 47 seconds (00:47).
To make agents on and off
duty (supervisors only):1.Lift handset.
2.Press ICM, then PGM#.
3.Press DSS key for agent you’ll change.
4.Dial 7 to remove agent; 4 to install.
To record announcements
for your ACD callers:1.Lift handset
2.Press ICM, then PGM#. 
3.Dial MV (Master Voice Message). 
4.Enter the number of the message you want
to record (00, 02-07). 
-Your communications manager can tell
you which message to record. Message
00 is the standard ACD All Agents Busy
message. 
-The system prompts, Please start
recording. 
5.After you hear the beep, speak clearly and
directly into the handset. 
-The announcement can be up to 16
seconds. 
Automatic Call Distribution
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							6.Hang up when through recording.
To listen to a previously
recorded announcement:1.Lift handset
2.Press ICM. 
3.Press PGM#. 
4.Dial MVL (Message Voice Listen). 
5.Dial the message number (00,02-07).
To erase all your recorded
announcements (including
OPA announcements):1.Lift handset.
2.Press ICM.
3.Press PGM#. 
4.Dial MV and press PGM#. 
-Your display shows, DELETE ALL
MSG? 
5.To erase messages, dial Y. 
- Your display shows, COMPLETED. 
OR 
To quit without erasing, dial N. 
- Your display shows, ABORTED. 
6.Hang up.
Background Music
You can receive Background Music over your telephone’s speaker. The
music stops whenever a call comes in or you lift the handset. You can
turn the music on or off only when your telephone is not in use. To have
Background Music, your system must have an optional music source
connected.
The volume setting for Background Music also sets incoming ringing and
paged announcement levels over the telephone’s speaker.
To turn Background Music
on or off:(Do not lift handset.) 
1. Press HOLD.
Background Music
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							To adjust the volume of
Background Music:1.Press VOL UP or VOL DN while feature is
active or telephone is idle.
Call Forwarding
With Call Forwarding, you can reroute your incoming calls to another
extension or to an outside number. If you are an attendant, you cannot use
Call Forwarding. Use Alternate Attendant instead (see page 16).
To forward calls:(This may be programmed on a One-Touch
Speed Dial key. See page 54.) 
1.Press ICM. 
2.Press PGM#. 
3.Dial extension number to receive calls. 
4.Do one of the following:
-Dial 1 to forward calls not answered.
-Dial 2 to forward calls not answered or
when busy.
-Dial 3 to forward all calls.
-Dial 4 to have Voice Mail screen your
calls (i.e., emulate a personal
answering machine). Turn to page 62
for more on this option.
5.Press HF to hang up. 
-MSG flashes slowly. A voice prompt
may remind you that your calls are
forwarded.
To cancel Call Forwarding:1.Press ICM. 
2.Press PGM#. 
3.Press HF to hang up. 
-MSG goes out.
Call Forwarding
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							Off-Premise Call Forwarding
You can reroute your calls to an outside (off-premise) telephone number.
For example, you can forward your calls to your cellular car phone if you
have to be on the road.
To forward calls to an
outside number:1.Press ICM
2.Press PGM#. 
3.Dial 1. 
4.Dial line number (e.g., 01). 
-You may also be able to dial a line
group code (9, 90-98). 
5.Dial telephone number that is to receive
calls. 
6.Press HF to hang up.
Call Forward System Cancel
This feature is for attendants only.
Call Forwarding reroutes incoming calls to another extension, or to an
outside number. As the attendant, you cannot use Call Forwarding (see
the Alternate Attendant feature on page 16 instead). You can, however,
cancel all Call Forwarding for the system (including Selectable Display
Messages). This also cancels Do Not Disturb for the system.
To cancel all Call Forwarding:1.Lift handset. 
2.Press ICM. 
3.Press PGM#. 
4.Press *. 
5.Hang up. 
Call Timer
With Call Timer, you can use your phone’s display to time your outside
calls. You can time either incoming or outgoing calls.
Call Timer
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							To start the Call Timer (if
you have a Timer key):1.Press Timer key. 
-The Timer key is ON. Your display
starts timing your call. Press the Timer
key before you place or answer your
call — or while idle. If your phone has
Auto Timer, it starts automatically for
outside calls. You don’t have to press
the Timer key.
To stop the Call Timer (if
you have a Timer key):1.Press Timer key. 
-The Timer key is OFF. You can stop the
timer before or after you hang up. To
restart the timer from 00:00, press the
Timer key again.
Callback
When you call a busy extension, you may leave a Callback request for a
return call. You do not have to repeatedly call the busy extension back,
hoping to find it idle. You will note that the Callback ring cadence is
longer than other ringing signals. If you are an attendant, you cannot use
Callback. To leave a Callback for an outside line, see the Line Callback
feature on page 38.
To request a Callback (after
calling a busy extension):(Do not hang up.) 
1.Dial C. 
-You hear ringing. 
2.Hang up. 
-You can use your phone for other calls
while you wait for Callback to ring you
back.
To answer when Callback
rings you back:1.Lift handset. 
-If you hear ringing, wait for party to
answer. 
OR 
Callback
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