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Nitsuko Digital System Multibutton Telephone Feature Handbook
Nitsuko Digital System Multibutton Telephone Feature Handbook
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-If you hear two beeps, go ahead and speak. To cancel a Callback request to a specific extension:1.Call busy extension again. -You hear busy tone. 2.Press *. 3.Hang up. To cancel all your Callbacks simultaneously:(This also cancels your Line Callbacks.) 1.Lift handset. 2.Press ICM. 3.Press *. 4.Press FTR. 5.Hang up. Caller ID If your phone has a display, Caller ID can show your incoming caller’s number and optional name. The Caller ID information will show as either a post-answer or pre-answer display. With the post-answer display, you’ll see the caller’s number and optional name after you answer the call. The pre-answer display lets you see the caller’s number and optional name before you answer the call. You can also use the pre-answer display to preview incoming calls before you answer them. The Caller ID pre-answer display is available only if your telephone does not have Automatic Handsfree (see page 7). Check with your communications manager. To answer a Caller ID call (with the pre-answer display disabled):1.Lift handset or press flashing line key. -You see the incoming caller’s name and number and you answer the call. To answer a Caller ID call (with the pre-answer display enabled):(Your phone must have Automatic Handsfree disabled to use this feature.) 1.Press the flashing line key to display the in- coming caller’s phone number. Caller ID 23
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-You can press another flashing line key instead of going to the next step. 2.Press the flashing line key again to display the incoming caller’s name. -If the telephone company does not offer the name option, you skip to the next step. -You can press another flashing line key instead of going to the next step. 3.Lift the handset to answer the call. -If you previewed several ringing lines, you’ll answer the call on the most recently pressed line key. To re-display the Caller ID information for the call you are on:1.Press the line key for the call. Under certain conditions, you may see one of the following messages in place of the normal Caller ID information. When you see . . . It means . . . PRIVATE Your caller has blocked Caller ID. OUT OF AREA You caller has dialed from an area that does not support Caller ID UNAVAILABLE Your telephone company’s Caller ID service is out or order Camp-On Camp-On allows you to call a busy extension or line and wait off-hook until that extension or line becomes free. Camp-On 24
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To Camp-On to a busy extension or line:(Do Not Hang Up.) 1.Dial C. -If you Camp-On to a busy extension... You hear ringing in your handset. When the party is free, their phone rings. OR -You hear two beeps and you can begin speaking. -If you Camp-On to a busy line... Busy tone stops. When you hear dial tone, dial your outside call. To answer a Camp-On:(You hear two beeps while you are on a call.) (Do not hang up.) 1.Press ICM. -Your first call goes on Hold. You connect to the calling party. To return to the first call and switch (split) between calls:1.Press ICM. 2.Press * and dial S (dial pad key 7). Conference This feature is always available. Conference allows you to converse jointly with two inside parties, two outside parties or one of each. To set up a Conference:1.Place first call. 2.Press CONF. 3.Place next call. 4.Press CONF. -The CONF key lights and the three parties are Conferenced. Conference 25
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To cancel a Conference:1.Hang up. -If your Conference included an Intercom call, your callers continue to converse after you hang up. OR 1.Place Conference on Hold. 2.Disconnect one of your callers. 3.Hang up on your remaining caller. Conference, Unsupervised Use Unsupervised Conference when you want to join two outside callers in a Conference — then leave the Conference and allow them to talk privately. Once you set up this type of Conference, it continues until one of the outside callers hangs up. You cannot rejoin the Conference or terminate it from your phone. To set up an Unsupervised Conference:1.Place or answer first outside call. -You talk to the first caller. 2.Press CONF. 3.Place or answer second outside call. -You talk to the second caller. 4.Press CONF again. -You talk to both callers. 5.Hang up. -Your callers talk privately with each other. You cannot rejoin the Conference. Dialing Number Preview Dialing Number Preview (DNP) allows you to dial, review, and correct a number before the system dials it out for you. You can only use Dialing Number Preview if you have a display telephone. To dial using DNP:1.Lift handset -This is optional unless you are an attendant. Conference, Unsupervised 26
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2.Press *. -Your display shows, DIAL PREVIEW. 3.Dial number. -Your display shows digits dialed, with a cursor (-) after the last digit. To correct digits:1.Press DN to move the cursor left to the in- correct digit. Press UP to move the cursor to the right, one digit at a time. 2.Dial correct digit. -Your display shows the new digit and the cursor moves one space to the right. 3.Press FTR to move the cursor to the end of the digits. -The system dials only the digits up to the cursor. 4.Press DIAL. -The system automatically selects a line and dials the number. OR -Your display shows, SELECT IDLE LINE, and you must press a line key. The system then dials the number. To exit DNP at any time:1.Press HF. Direct Station Selection Direct Station Selection keys (the third-level function of programmable keys 1-15) provide easy access to other extensions. They also act as busy lamps, indicating the status of an associated extension. When the key is... The extension is... OFF Idle ON Busy Direct Station Selection 27
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When the key is... The extension is... Flashing DND User-Programmable Feature:Also refer to DSS in User-Programmable Features (page 76). When programming DSS keys, you can use the User-Programmable Feature or the procedure below. If a DSS key is also a Station Call Coverage key, changing DSS also changes the Call Coverage assignment. To program your DSS keys:1.Lift handset. 2.Press ICM, then PGM#. 3.Press the desired DSS key. 4.Dial the extension number you want as- signed to the key. -To clear a DSS key, press *. -Program additional keys by repeating the last three steps. All unprogrammed keys call extension 300. 5.Hang up. To call an extension using a DSS key: 1.Lift handset. 2.Press ICM. -The key lights show you the status of the assigned extensions. 3.Press the DSS key for the desired extension. Directed Call Pickup Directed Call Pickup allows you to answer a call ringing another extension. You may also have Call Coverage keys on your phone. You can use these keys instead of Directed Call Pickup to answer a call to the covered extension. Refer to the Station Call Coverage feature on page 59. Directed Call Pickup 28
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To Pickup a call ringing at another phone:(You can program this on a One-Touch Speed Dial key. See page 54.) 1.Lift handset. 2.Press ICM. 3.Press *. 4.Dial ringing extension number. -You are connected to the caller. -This procedure also picks up a call on System Hold or Parked at the extension you dial. Refer to the Hold (page 10) and Park (page 47) features. Directory Dialing Directory Dialing lets you call a Speed Dial or Intercom number by selecting the name associated with the number. There are three types of directories: •Intercom (dials extension numbers) •Personal (dials your Personal Speed Dial numbers) •Company-wide (dials the first 100 System Speed Dial numbers) To dial a number using Directory Dialing:1.Lift handset (attendant only). 2.Select type of directory. -For Intercom Directory, dial I. Your display shows, INTERCOM DIRECTORY. OR For Personal Directory, dial P. Your display shows, PERSONAL DIR. OR For Company-wide Directory, dial C. Your display shows, COMPANY WIDE DIR. -If your display shows, NO RAM INSTALLED when you press P or C, you can only use Intercom Directory Dialing. Directory Dialing 29
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3.Dial the first letter of the desired name. -To enter a Q or a Z, press 0 (zero). 4.Dial the digit (1, 2 or 3) that identifies the desired letter. -The display shows the first name beginning with that letter. If there are none, the display shows: X-UNLISTED NAME (X is the letter you entered). 5.Press UP or DN to scroll through the names beginning with this letter. Stop at the desired name. -To begin with the first name in the list (so you can scroll through all the names), press PGM#. 6.Press DIAL. -The system dials the number stored with that name. -If you are transferring, pressing DIAL initiates a screened transfer. For an unscreened Transfer, hang up instead. To cancel Directory Dialing at any time:1.Hang up. Display Messages Messages appear in the display window to provide helpful information at a glance. When your phone is not in use, the date and time display. When you use your phone, messages display to explain what is happening or to help you remember what to do next. If you have a question about the displays, check with your communications manager. To adjust the brightness of your telephone display:1.Press VOL UP or VOL DN while your phone is idle. Display Messages 30
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-Your phone must be idle (not ringing), with Background Music off. Do Not Disturb Do Not Disturb (DND) blocks Page or ringing at your extension. If you call an extension that is in DND, you hear a reorder tone. You may be able to override DND. If you are an attendant, you cannot place your phone in DND. To put your phone in Do Not Disturb:1.Press MIC/DND until it flashes. To cancel Do Not Disturb:1.Press MIC/DND until it goes out. To Override your Hotline partner’s DND:(The Hotline key for your partner flashes on your phone.) 1.Lift handset. 2.Press Hotline key twice. - The phone rings if idle; wait for an answer. OR 1.Place Intercom call to extension in DND. 2.Dial I. - The phone rings if idle; wait for an answer. Door Box Your system may have Door Boxes. A Door Box is a self-contained Intercom unit typically used to monitor entrance doors. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chimes to certain extensions. If you receive Door Box chimes, you can just lift the handset to answer them. You can then talk to the visitor at the door. Door Box 31
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Door Boxes come in handy at delivery entrances. Your company doesn’t need to have someone at the door to monitor the entrance. You can just answer the Door Box instead. If the door has an electric strike connected to a Relay Box, you can use your phone to release the door. To answer the Door Box chimes:1.Lift handset. -If you have a Call Coverage or Hotline key for the Door Box, you can press it instead. To call the Door Box:1.Lift handset. 2.Press ICM. -If you have a Call Coverage or Hotline key for the Door Box, you can press it instead. 3.Dial Door Box extension number. -Your system can only have Door Boxes at extensions 310, 311, 322 and 323. 4.(Optional) Press and hold FTR to release the door. -You can have Relay Boxes for the Door Boxes at extensions 311, 322 and 323 only. Flash While you are on an outside (CO) call, Flash allows you to regain dial tone without giving up control of the line. You can then place another call. Flash also allows access to PBX features when using a PBX line. To flash the line you are on:(Do Not Hang Up.) 1.Press FTR. 2.Dial number. Flash 32