NEC Neax2000 Ivs Acd Mis System Manual

INSTALLATION PROCEDURES
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Revision 1 3.3.5 To Provide the Delay Announcement for ACD, when sending the delay announcement
periodically or only once
Command Description Data
CM10Assign the Voice Recording Memory Card (PN-
2DATA) to each LEN.(1) 0000~0511 (LEN No.)
(2) EB000~EB127 (Voice Recording Memory 
Card No.)
CM20Assign an access code to record, replay, and delete 
the Voice Recording card.Y=0-3
(1) X-XXX Access Code
A00: Record
A01: Replay
A02: Delete
CM17Specify the...

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INSTALLATION PROCEDURES
3.3.6 To provide the Delay Announcement for ACD, when sending the ACD Second Delay
Announcement
Command Description Data
CM49Assign the ACD Second Delay Announcement 
function to the required Voice Recording Card(s) 
(PN-2DATA).YY=00
(1) 000-127 (Voice Recording Memory 
Card No.)
(2) 11XX
ACD Group No. (00-15)
CM08When a caller encounters all ACD/UCD stations 
busy(1) 212
(2) 0: Busy Tone Connection
1 : Caller is placed into queuing 
mode...

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Revision 1 3.3.7 To monitor an ACD call, with or without Warning Tone
Command Description Data
CM08Specify the warning tone sent to connected parties 
(in two-way calling) when monitoring.(1) 259
0: No Tone
1 : One Warning Tone
CM12
and
CM15Assign the Class of Service for monitoring sta-
tions.CM12, YY = 02
(1) X~XXXX: Station number 
(2) XXXX
 Service Restriction Class
  (A) (00-15 )
CM15, YYY = 103
(1) XX: Service Restriction Class (A) 
00-15 assigned...

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3.3.8 To provide the External Indicator for Overflowed ACD Call Waiting
Command Description Data
CM08Assign the incoming call to queuing mode when all 
ACD stations are busy.(1) 212
(2) 1 : Queuing
CM42Specify the maximum number of queuing in each ACD 
group for controlling external equipment interface  (PN-
DK00).
Note:Depending on the number of queuing station/
trunk, the lamp indication pattern on external
equipment is different, as shown...

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For connecting the Indicator for ACD Call Waiting:  
Figure 2-2  Indicator Connection for ACD Call Waiting
–48 VExternal Indicator with Battery
G PN-DK00
MDF
External Indicator without Battery
G PN-DK00
MDF
+ – 

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3.3.9 To provide the call waiting lamps on the Multiline Terminal for  ACD Call
3.3.10 To provide DID incoming LDN display on Multiline Terminal
Command Description Data
CM08Assign the incoming call to queuing mode when all ACD 
stations are busy.(1) 212
(2) 1 : Queuing
Specify the maximum number of queuing in each ACD 
group for controlling the call waiting lamp of Multiline 
Te r m i n a l .
Note:
Depending on the number of the queuing...

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Revision 1 3.3.11 To provide DID Number Conversion for an ACD Group
Command Description Data
CM35Assign the data for DID to the Trunk Routes as-
signed by CM30.YY=12 (Number of digit to be re-
ceived)
(1) Trunk Route No. (00-63)
0: Available
3 : 4 digits
YY=18 (Received digit conversion)
(1) Trunk Route No. (00-63)
(2) 0: To be provided
YY=78 (Digit conversion of leading 
2-4 digits of DID incoming 
LDN)
(1) Trunk Route No. (00-63)
(2) 0: Available...

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INSTALLATION PROCEDURES
3.4 How to run the ACD-MIS 
Note:The remaining steps refer to entering specific customer data and performing an initial check of the system’s
operation.  
Step 1. Enter the unrestricted default password mis (lower case letters).  The Main Menu will be displayed.
Note:Steps 7, 8, and 9 are required for minimum system configuration.
Step 2. Specify the required ACD Groups(s).  Do not enter more than 12 characters per Group Name.
Step 3. Enter...

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4. TROUBLESHOOTING
4.1 General
This section explains the troubleshooting information to be used after installing the ACD-MIS system.
4.2 Troubleshooting Procedures
Note:   See NEAX2000 IVS System manual for troubleshooting on TCP/IP link.
Table 2-1  Troubleshooting Procedures
Trouble Cause Action
(1) Entering a password has no 
effect.Improper password. Reenter correct password.
(2) In Statistics Monitor Mode, 
an extension does not appear...

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5. EXTERNAL DISPLAY UNIT (EDU) SET-UP
The following instructions refer to the EDU/PC hardware (Figures 2-3 through 2-4) and software aspects only.
Programming of the customer specifications is done in conjunction with the MIS Set-Up procedures.
5.1 RS-232C Board (DIGI PC/X) Installation
Install the RS-232C driver board according to the DIGI PC/X board installation manual.