NEC Neax2000 Ivs Acd Mis System Manual

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Step 4. Use  the SPACE BAR to toggle selection of the required pilot extension number Then press EN-
TER to move the cursor to the next position.
If during initial assignment, the position is not to be used, simply press ENTER directly. None will
be displayed and the cursor will move to the next position. For later modification, toggle the selec-
tion of the none option first.
(“None” means that the display field for the particular ACD group...

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7. SYSTEM CONFIGURATION
From the Main Menu, press 4.
The SYSTEM CONFIGURATION submenu displays.
This submenu includes eight functions:
System Name: For display on all screens
Group Configuration: Individual ACD groups
Station Configuration: Associated stations
Agent Configuration: Associated agents
ACD Key Configuratio: Assigns MSF to LEDs
Report Time Values : Time limit parameters for the Statistics Monitor mode and particular reports
Storage...

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Revision 1 7.2 Group Configuration
Step 1. From the System Configuration submenu, press 2. The Group Configuration screen will display,
with the cursor located at Group Name #01.
In the case of an existing MIS, first check the right-hand column for the current assignments indi-
cated as:
- new group = unassigned (vacant) area
- in use = existing, fully assigned group
- not used = existing ACD group without agents assigned
Note:At the time of initial...

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Step 4. Press TAB to move the cursor to the Indial No. - ext. column and proceed according to the following
alternatives:
New Group Assignment
Type in the specified pilot extension number.
Existing Group Modification
Use the Arrow, DELETE, BACK SPACE, and INSERT keys to delete the required digits then re-
type the new pilot extension digits.
In most situations the pilot extension will be a phantom number. It can be a physical extension; but...

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Step 3. Depending on the intended action, proceed according to the following alternatives:
New Station Assignment
Check for display of the Add Station message which indicates that the extension number specified
has not been assigned.
Enter the required tenant number and press ENTER.  The cursor will move to Tel. Type.
Note:The tenant number must always be the value for the ACD group set within the PABX.
Existing Station Modification
Check for...

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7.4 Agent Configuration
Step 1. From the System Configuration submenu, press 4. The Agent Configuration screen will display,
with the cursor located at Agent ID.
Step 2. Type in the required ID code; then press ENTER.
Note:  There is a system limitation of 90 Agent ID codes which can be programmed in ACD-MIS.  The cursor will
move to Agent Name.
Step 3. Type in the Agent’s last name; press ENTER.
The cursor will move to Agent Initial.
Step 4....

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Step 7. Type in the LED no. that MSF (Work) will appear on the Dterm; then press PAGE DOWN  to save
the entered details.
Note:MSF and LED number must be the same as those entered in the PABX. These two parameters are system pa-
rameters, which cannot be different for each station.
7.6 Report Time Values
Report Time Values are specified in number of seconds.  Their individual applications are summarized below
in Table 3-9.
Step 1. From the...

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7.7 Storage Intervals
Step 1. From the System Configuration submenu, press 7.  The Storage Intervals screen will display.
The displayed table comprises hourly time segments from 0000 to 2359 and for each, a correspond-
ing 60-minute (default) interval for call record storage.  These intervals can be made more regular.
Their application is in the presentation of statistics for specified reports where the selected option
for report breakdown is...

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8. ALARM CONFIGURATION
From the Main Menu, press 5.  The ALARM CONFIGURATION submenu will display.
This submenu has four functions:
Group Statistics Threshold: Presetting of alarm limits for both the system and ACD group related
parameters
Agent Statistics Threshold: Presetting of similar alarm limits for the agent related parameters
Print Thresholds: Printing out of the current status of both the System/Group and Agent
Statistics...

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System/Group Statistics - Calls Waiting - Low/High Alarms:
Calls Waiting is a numerical quantity (in the range: 0 - 999) for indication of the call queue status.
Settings of low and high alarms are also to be assigned in ascending order.
Step 3. Check your entries and when appropriate, press PAGE DOWN to confirm all details.  The screen
will return to the submenu.
8.2 Agent Statistics Threshold
Step 1. From the Alarm Configuration submenu,...