NEC Neax2000 Ivs Acd Mis System Manual

INSTALLATION PROCEDURES
NDA-30094 CHAPTER 2
Page 83
Revision 1 5.2 Communication Cable Assembly
5.2.1 For Spectrum EDU
Figure 2-3  Communication Cable Assembly for Spectrum EDU
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TXRX GND
25 pin D connector 5-way 240° DIN connector
1
2IN
3OUT
4
5
6
7 GROUND
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
25 pin D connector
5-way 240° DIN connector
IN
OUT GROUND 

CHAPTER 2 NDA-30094
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Revision 1
INSTALLATION PROCEDURES
5.2.2 For Dataline EDU
Figure 2-4  Communication Cable Assembly for Dataline EDU
R
A   B   C   
(25)
(1)
A  TIP
3.5 mm male 3 conductor stereo mini-plug
DL220 EDUDB 25 Male
3 RX-D
A-TRANSMIT        RXD 3   
RTS 4
DIGI PC/X
 2 TXD
7 GND
4 RTS
5 CTS
6 DSR
8 DCD
20 DTR CTS 5
DSR 6
DCD 8
DTR 20 B  CENTER
C  SLEEVEB-RECEIVE           TXD 2
C-GROUND          GND 7
S 

INSTALLATION PROCEDURES
NDA-30094 CHAPTER 2
Page 85
Revision 1 5.3 Display Mounting
Refer to the DIGI PC/X Manual (PC/Xe, AccelePort Xe, Intelligent Asynchronous Serial Communications
Boards) for the installation of the DIGI PC/Xe board and the board switch settings.
Refer to DIGI MenuPort Interface (MPI) SCO UNIX Manual for installation of the DIGI driver software. 

CHAPTER 2 NDA-30094
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Revision 1
INSTALLATION PROCEDURES
5.4 Purchasing EDU Equipment
The wallboard is manufactured by Data Display Co. Ltd. and may be purchased by contacting:
Eurotronics Service Inc.
320 West Drive
Copiague,    New York
Bus. # 516-842-2055    FAX # 516-789-3972
NEC America, Inc. has performed compatibility testing with the Model# DL220.
DL220 Specifications:
Length: 37.7 Height: 4.5  Depth: 1.5
Character Size: 5.00 cm Character Type: Red LED
Number of Characters: 20 Character...

OPERATING PROCEDURES
NDA-30094 CHAPTER 3
Page 87
Revision 1
CHAPTER 3 OPERATING PROCEDURES
1. GENERAL OPERATING PROCEDURES
The system supervises incoming telephone traffic to assigned ACD groups and activities of the associated agent
(answering) positions using a wide range of statistical reports.  These functions operate in conjunction with the
Log On/Off  feature within the associated PABX.
This chapter covers initial configuration of the group(s) and agents, report parameters, and alarm indications,...

CHAPTER 3 NDA-30094
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OPERATING PROCEDURES
1.3 To Set Break
Multiline:
(1) Agent presses the Break key; the LED flashes slowly and message BREAK is displayed on the DtermIII
momentarily.
(2) If the agent presses the Break key during a conversation, the status will change to Break after hangup.
Analog:
(1) Lift the handset and receive dial tone.
(2) Dial Break code.
(3) To dial the Break code during conversation, the agent has to hook flash, dial the code, and hook flash again
to return...

OPERATING PROCEDURES
NDA-30094 CHAPTER 3
Page 89
Revision 1 1.8 Recommended Sequence of Actions
At the time of initial installation, after the PABX has been programmed and the terminal set up, a specific se-
quence of actions is recommended:
System Configuration:
System Name
Group Configuration
Station Configuration
Agent Configuration
ACD Key Configuration
Report Time Values
Storage Intervals
System Date Format 
Alarm Configuration:
Group Statistics Threshold
Agent Statistics Threshold
Print...

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OPERATING PROCEDURES
2. GETTING STARTED
2.1 System Initialization
When UNIX prompts for login, enter the user name and password, ACD-MIS will starts automatically.
It then asks to select the terminal (keyboard and display) types:
1 SUN Workstation - Monchrome Display
2 IBM-PC Compatible Keyboard with Color Display
3 IBM-PC Compatible Keyboard with Monochrome Display
User should enter the number and return key.
Afterward, the following on-screen messages will...

OPERATING PROCEDURES
NDA-30094 CHAPTER 3
Page 91
Revision 1 2.2 The Welcome Screen
The very top line (blue banner) is used to display the name of your company or organization.  This can be  pro-
grammed by the customer or preset during the production process.  
The type of terminal (Master or Submaster) is indicated in the upper left corner (blue banner).
The  version number  is  indicated in the right-hand corner.
The next line (amber banner) is used to indicate the OAI port status on the left-hand side...

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OPERATING PROCEDURES
2.3 Passwords
Access to each area of ACD-MIS operation can be controlled by passwords, which are preset at installation or
specified by the user to suit individual requirements.  The following basic facts apply:
Accessible menu items appear in white; those that are restricted are amber color.
You can use the preset password (mis in lowercase letters) to access to all items without restriction.  If you
wish, you can assign a different name...