NEC Neax2000 Ivs Acd Mis System Manual

GENERAL DESCRIPTION
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Revision 1 3.6.8 System Date Format
This function determines the way that the date is formatted--both on the screens and printed out in reports.  Three
options are available:
dd/mm/yyyy
mm/dd/yyyy
yyyy/mm/dd 

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GENERAL DESCRIPTION
3.7 Alarm Configuration
Several of the parameters appearing in the Statistics Monitor mode are associated with dual operational limits
which are programmed within Alarm Configuration as part of the overall administration of the system.  If either
limit is equaled or exceeded, visual and audible indications will be given to warn supervisory staff, who can then
take appropriate action.  Once the condition returns to normal, the alarm function is...

GENERAL DESCRIPTION
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Average Answer, Average Talk, Average Available, and Longest Waiting Call (defined in Section 3.1) are di-
rect time measurements (in minutes and seconds) related to call handling. Their settings are specified in ascend-
ing order.
3.7.2 Agent Statistics Threshold
Similar limits are set for agent parameters.  This includes the low and high alarms for Average Answer and Av-
erage Talk statistics on a per-ACD-group basis.
Direct time measurements...

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GENERAL DESCRIPTION
3.8 Exit
The Exit  function completely shuts down ACD-MIS and returns you to UNIX prompt.
CAUTION:  No call data from the PABX can be processed when ACD-MIS  is shut down.
To exit from ACD-MIS, go to Exit on the menu. 

GENERAL DESCRIPTION
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4. MULTIPLE SUPERVISOR TERMINALS
4.1 General
One UAP Computer (See Figure 1-2) can supports multiple ACD-MIS applications and multiple users can login
into each ACD-MIS applications. Since the ACD-MIS user is an UNIX user, the user can connect via RS-232
link or by TCP/IP Ethernet. The terminal type is ANSI terminal. 
The first user to log in is called the Master. The Master is allowed to use all the commands in the ACD-MIS
menu. Other users are...

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GENERAL DESCRIPTION
Figure 1-2  Connection of Multiple MIS Terminals
AP01
card
NEAX2000 IVS
Dterm Series III
Dterm Series III
Master
Ethernet
Sub-MasterSub-Master
Dterm Series III
Dterm Series III
Master
ACDMIS 1ACDMIS 2
NEAX2000 IVS 

INSTALLATION PROCEDURES
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CHAPTER 2 INSTALLATION PROCEDURES
1. INTRODUCTION
Installation of the NEAX2000 IVS ACD-MIS system involves a number of actions, which are summarized in
this chapter.  In addition, you may need to refer to:
Chapter 3, Operating Instructions
Specific NEAX2000 IVS manuals
SCO User’s Guide
Before installing the ACD-MIS, the following requirements must be met:
A personal computer with SCO must be connected to Ethernet.
The NEAX2000 IVS must...

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INSTALLATION PROCEDURES
2. SYSTEM HARDWARE SPECIFICATION
2.1 External Display Units
In an ACD environment, an end-user can indicate (to agents) the total number of calls, and the longest period
of time that calls have been in an ACD group queue waiting to be answered.  With the ACD-MIS software, ex-
ternal display units/wallboards may be interfaced with the personal computer (which provided the MIS capabil-
ity).  
This wallboard may be centrally located among the...

INSTALLATION PROCEDURES
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3. INSTALLATION PROCEDURES
3.1 Select or add destination link
Before adding ACD-MIS installation link, go to APM system configuration menu.  Check the existing destina-
tion link or add a new destination link for the ACD-MIS. Make sure the destination link port number is set to 0
so that the destination link can be shared with other application and can run TSAPI application. Refer to APM
Operation manual for detail of adding a destination...

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INSTALLATION PROCEDURES
Enter 1 and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
User Login Name acdmis1 and User ID 4201 has been entered
Do you want to continue with the installation? (y/n) 
            ACD-MIS Installation Procedure for SCO UNIX...