NEC Neax2000 Ivs Acd Mis System Manual

INSTALLATION PROCEDURES
NDA-30094 CHAPTER 2
Page 63
Revision 1
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
  - Hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
        The default ACDMIS login name is acdmis1.
         Is this acceptable? (y or n) 
        Unless there is a known conflict, press Enter at
        the prompt to accept the...

CHAPTER 2 NDA-30094
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INSTALLATION PROCEDURES
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
 you want to configure ACD Agent at this time? (y or n) 
      The recommended name for the component is acdmis1.
       Is this acceptable? (y or n) 
       The default...

INSTALLATION PROCEDURES
NDA-30094 CHAPTER 2
Page 65
Revision 1
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter 1 and hit return key. The screen shows:
Note:Refer to 5.2 on select a destination link.
Figure 2-1   APM Installation Script (Cont)
       The data directory shall be /oai/app/data/acdmis1.
        The recommended IPC ID is 4201.
        Is this...

CHAPTER 2 NDA-30094
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INSTALLATION PROCEDURES
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
/oai/utils/autocfg running...
/oai/utils/autocfg: acdmis1 is already configured.
/oai/utils/autocfg: Reconfigure (y/n)? 
/oai/utils/autocfg: acdmis1                   application configured.
/oai/utils/autocfg terminated normally.
        ACD-MIS Agent...

INSTALLATION PROCEDURES
NDA-30094 CHAPTER 2
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Revision 1 3.3 ACD-MIS Data Assignment
3.3.1 To activate ACD
Continued on next page
Command Description Data
CM10Assign the Pilot (phantom) and agents to each LEN. (1) 0000-0511 (LEN)
(2) X~XXXX Pilot/Agent station 
number
FX~FXXXX  Agent station num-
ber
CM12Assign the tenant number to each ACD Pilot and all agents. YY=04
(1) X~XXXX (Station No.)
(2)1 : Tenant Number
CM17Assign ACD group.  For one ACD group, assign station 
numbers one by one, in the...

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Command Description Data
CM17Assign the ACD Group Number. Y=2
(1) X~XXXX (Pilot/Agent Station No.)
(2) 00~15 (ACD Group 00~15)
Specify the ACD service for each type of 
call
.
Note:Agent station number must be
the same number assigned in
CM10, CM17, and CM93.Y=4 (Internal Call: from station/ATTCON)
(1) X~XXXX (Pilot Station No. of the ACD Group)
(2) 0/1 : Not to be provided/To be provided
Y=5 (C.O. Incoming Call: DDD:...

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Command Description Data
CM08Specify the processing for an incoming call when 
all ACD Stations are busy.(1) 212
(2) 0/1 : Busy Tone Connection /Queuing
Specify the processing for a held call after setting 
the ACD Busy-Out.(1) 214 (For the held Call from TIE Line)
(2) 0/1 : Reconnected by Switchhook
Flash/ Disconnected
(1) 215 (For the held call from C.O. Line)
(2) 0/1 : Reconnected by Switchhook
Flash/ Disconnected
Specify whether the...

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INSTALLATION PROCEDURES
3.3.2 To start up MSF from Dterm by using an OAI function key
Command Description Data
CM90Assign the OAI function key for starting up MSF 
to a D
term.YY=00
(1) My Line No. +   + Key No.
F1032: OAI Function Key No. 0 
..
..
F1047: OAI Function Key No. 15
CMD7When starting up MSF by pressing the OAI func-
tion key, assign the operation code to the OAI 
function key assigned by CM90.Y=0
F1032: OAI Function Key No. 0 
..
..
..
F1047: OAI...

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Revision 1 3.3.3 To Start Up MSF from PB Telephone/D
term by using an access code
Command Description Data
CM12
and
CM15Assign the Class of Service for starting up MSF to 
the required stations.
Note:  After starting up MSF from PB telephone
or D
term, the PB receiver is in busy dur-
ing MSF mode. Thus, make sure that a
call origination is not available if all PB
receivers are used. To prevent the all
busy, we recommend that the OAI func-
tion key of D...

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3.3.4 To Provide ACD / UCD Priority Queuing
ACD/UCD Priority Queuing per trunk route
ACD/UCD Priority Queuing per DID incoming LDN Number
Command Description Data
CM35Assign the data for Priority Queuing to the Trunk 
Routes assigned by CM30.YY = 60 (Priority Queuing)
(1) Trunk Route No. (00-63)
(2) 0: To be provided
YY = 18 (Received Digit Conver-
sion)
(1) Trunk Route No. (00-63)
(2) 1  : Not to be provided
Command Description Data...