NEC Neax2000 Ivs Acd Mis System Manual

							INSTALLATION PROCEDURES
NDA-30094 CHAPTER 2
Page 63
Revision 1
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
  - Hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
        The default ACDMIS login name is acdmis1.
         Is this acceptable? (y or n) 
        Unless there is a known conflict, press Enter at
        the prompt to accept the default value [in brackets].
Enter user-ID for the ACDMIS Admin account[4201]: 
Installation parameters are:**********
         Login name is acdmis1 
         Loging group is apm 
         ACDMIS home directory is /oai/app/acdmis1 
         The ACDMIS user ID is 4201 
         The ACDMIS group ID is 2000 
        **************************************************
        Is this configuration of the ACDMIS acceptable? (y or n)  
						

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INSTALLATION PROCEDURES
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
 you want to configure ACD Agent at this time? (y or n) 
      The recommended name for the component is acdmis1.
       Is this acceptable? (y or n) 
       The default data directory is /oai/app/data/acdmis1.
        Is this acceptable? (y or n)  
						

							INSTALLATION PROCEDURES
NDA-30094 CHAPTER 2
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Revision 1
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter 1 and hit return key. The screen shows:
Note:Refer to 5.2 on select a destination link.
Figure 2-1   APM Installation Script (Cont)
       The data directory shall be /oai/app/data/acdmis1.
        The recommended IPC ID is 4201.
        Is this acceptable? (y or n) 
elect the source and destination links from following list:
        [1] source: OAI1TCP   dest: PBX2000  (TCP/IP protocol)
        [2] other (specify)
        [q] quit installation
        Enter bracketed value --> 
        Source will be OAI1TCP. Destination will be PBX2000.
        Is this configuration of the ACD Agent acceptable? (y or n)  
						

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INSTALLATION PROCEDURES
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
Enter y and hit return key.  The screen shows:
Figure 2-1   APM Installation Script (Cont)
/oai/utils/autocfg running...
/oai/utils/autocfg: acdmis1 is already configured.
/oai/utils/autocfg: Reconfigure (y/n)? 
/oai/utils/autocfg: acdmis1                   application configured.
/oai/utils/autocfg terminated normally.
        ACD-MIS Agent configuration completed.
        Installation of ACD-MIS is complete. 
						

							INSTALLATION PROCEDURES
NDA-30094 CHAPTER 2
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Revision 1 3.3 ACD-MIS Data Assignment
3.3.1 To activate ACD
Continued on next page
Command Description Data
CM10Assign the Pilot (phantom) and agents to each LEN. (1) 0000-0511 (LEN)
(2) X~XXXX Pilot/Agent station 
number
FX~FXXXX  Agent station num-
ber
CM12Assign the tenant number to each ACD Pilot and all agents. YY=04
(1) X~XXXX (Station No.)
(2)1 : Tenant Number
CM17Assign ACD group.  For one ACD group, assign station 
numbers one by one, in the order they will hunt.
Note:Up to 60 stations can be assigned into a single
ACD group.
Example:  Setting Station Numbers 200, 201, 202 into 
one ACD group.Y=0
(1) X~XXXX (Station No.)
(2) X~XXXX (Another Station 
No. to be linked)
Assign the Pilot station and member station.
Note:The Pilot station must be a non-existing LEN
(CM10) phantom.  Agent stations must be as-
signed Prime Line (CM93).  Agent station num-
bers must be the same number assigned in CM10,
CM17, and CM93.Y=1
(1) X~XXXX (ACD Station No.)
(2) 1/0 : Pilot Station/Mem-
ber Station
2nd
(1) 200
(2) 201
(1) 201
(2) 202
(1) 202
(2) 2001st operation
2nd operation
3rd operation200
201202
1st
3rd 
						

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INSTALLATION PROCEDURES
Continued on next page
Command Description Data
CM17Assign the ACD Group Number. Y=2
(1) X~XXXX (Pilot/Agent Station No.)
(2) 00~15 (ACD Group 00~15)
Specify the ACD service for each type of 
call
.
Note:Agent station number must be
the same number assigned in
CM10, CM17, and CM93.Y=4 (Internal Call: from station/ATTCON)
(1) X~XXXX (Pilot Station No. of the ACD Group)
(2) 0/1 : Not to be provided/To be provided
Y=5 (C.O. Incoming Call: DDD: FX/WATS)
(1) X~XXXX (Pilot Station No. of the ACD Group)
(2) 0/1 :  Not to be provided/To be provided
Y=6 (TIE Line Incoming Call)
(1) X~XXXX (Pilot Station No. of the ACD Group)
(2) 0/1 : Not to be provided/To be provided
Y=7 (DID Call)
(1) X~XXXX (Pilot Station No. of the ACD Group)
(2) 0/1 : Not to be provided/To be provided
Y=A (Delay Announcement Service)
(1) X~XXXX (Pilot Station No. of the ACD Group)
(2) 0/1 : To be sent periodically/To be sent once
Y=B (Queue Size Limitation)
(1) X~XXXX (Pilot Station No. of the ACD Group)
(2) 0/1 : Provided /Not to be provided 
						

							INSTALLATION PROCEDURES
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Command Description Data
CM08Specify the processing for an incoming call when 
all ACD Stations are busy.(1) 212
(2) 0/1 : Busy Tone Connection /Queuing
Specify the processing for a held call after setting 
the ACD Busy-Out.(1) 214 (For the held Call from TIE Line)
(2) 0/1 : Reconnected by Switchhook
Flash/ Disconnected
(1) 215 (For the held call from C.O. Line)
(2) 0/1 : Reconnected by Switchhook
Flash/ Disconnected
Specify whether the transferred C.O. call from a 
station or HA-610Z/SN610 ATTCON is placed 
into queueing mode when all ACD stations are 
busy.
Note:This data is effective only when CM08-
212 is set to 1.(1) 227
0: The call is placed into queueing 
mode. 
Note
1 : Recall to the transferring station 
(when the call is transferred from 
station) or attendant Camp-On is 
set (when the call is transferred 
from ATTCON.)
Specify the diversion display on a Multiline ter-
minal or SN610 ATTCON when originating or 
terminating an ACD call.(1) 357
(2) 0/1 : Available/Not Available
Transferred C.O. call from a station or HA-610 
ATTCON is placed into queueing mode when all 
ACD stations are busy.
Note:This data must be set to 0 for proper op-
eration.(1) 460
(2) 0 : Counts as 1 call.
1 : Counts as 2 calls.
CM93Specify Prime Line for ACD station number as-
signed in CM10 and CM17.
Note:Agent station number must be the same
number assigned in CM10, CM17, and
CM93.(1) X~XXXX Primary Extension Number 
(from CM10)
(2) X~XXXX Prime Line (same number as 
CM10)
(2) 
						

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3.3.2 To start up MSF from Dterm by using an OAI function key
Command Description Data
CM90Assign the OAI function key for starting up MSF 
to a D
term.YY=00
(1) My Line No. +   + Key No.
F1032: OAI Function Key No. 0 
..
..
F1047: OAI Function Key No. 15
CMD7When starting up MSF by pressing the OAI func-
tion key, assign the operation code to the OAI 
function key assigned by CM90.Y=0
F1032: OAI Function Key No. 0 
..
..
..
F1047: OAI Function Key No. 15
(2) 128-191:Operation Code for MSF
When starting up MSF by dialing a digit code  (1-
3 digits) after pressing the OAI function key, as-
sign the digit number of digit code; then assign the 
operation code to the digit code.Y=0
F1032: OAI Function Key No. 0 
..
..
..
F1047: OAI Function Key No. 15
(2) DCS (X=1-3): Digit Number of Digit Code
Y=6
(1) X-XXX: Digit Code (X=0-9, #)
(2) 128-191:Operation Code for MSF
Assign the waiting timer for receiving an answer 
signal after starting up MSF, if required.Y=3
(1) 00
(2) 000-127:Timer data of 8-508 sec. in 4 sec. 
increments.
If no data is set, the default setting 
is 8 sec.
Specify a chime from D
term when receiving RR 
signal of MSF.Y=7
F1032: OAI Function Key No. 0
..
..
..
F1047:OAI Function Key No. 15
(2) 00  /01:Not sent/sent
Note:CM90 Key Assignments must match ACD Key configurations in MIS.
,
(2)
(1)
(1)
(1) 
						

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NDA-30094 CHAPTER 2
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Revision 1 3.3.3 To Start Up MSF from PB Telephone/D
term by using an access code
Command Description Data
CM12
and
CM15Assign the Class of Service for starting up MSF to 
the required stations.
Note:  After starting up MSF from PB telephone
or D
term, the PB receiver is in busy dur-
ing MSF mode. Thus, make sure that a
call origination is not available if all PB
receivers are used. To prevent the all
busy, we recommend that the OAI func-
tion key of D
term is used because the PB
receiver is not used for the Dterm.CM12, YY=02
(1) X-XXX: Station No.
(2) XXXX
Service Restriction Class (B)
(00-15 )
CM15, YY=59
(1) XX: Service Restriction Class 
(B)n assigned by CM12 
YY=02
(2) 1 : Allowed
CM20Assign the access code for starting up MSF.
Note:Need 3 separate access codes.YY=0-3
(1) X-XXX: Access Code for MSF
(2) 084
CMD7Assign the operation code to the access code as-
signed by CM20-084.
Note 1:The operation code means a number to
designate each OAI application.
Note 2:The maximum number of operation code
is 16.YY=1
(1) X-XXX: Access Code assigned by 
CM20-084
(2) 128-191: Operation Code for MSF
Note 2
Assign the waiting timer for receiving an answer 
signal after starting up MSF, if required.Y=3
(1) 00
(2) 000-127: Timer data of 8-508 sec. in 4 
sec. increments.  If no data is 
set, the default setting is 000 
(8 sec.). 
						

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3.3.4 To Provide ACD / UCD Priority Queuing
ACD/UCD Priority Queuing per trunk route
ACD/UCD Priority Queuing per DID incoming LDN Number
Command Description Data
CM35Assign the data for Priority Queuing to the Trunk 
Routes assigned by CM30.YY = 60 (Priority Queuing)
(1) Trunk Route No. (00-63)
(2) 0: To be provided
YY = 18 (Received Digit Conver-
sion)
(1) Trunk Route No. (00-63)
(2) 1  : Not to be provided
Command Description Data
CM35Assign the data for Priority Queuing to the Trunk 
Routes assigned by CM30.YY = 60 (Priority Queuing)
(1) Trunk Route No. (00-63)
(2) 0: To be provided
YY = 18 (Received Digit Conversion)
(1) Trunk Route No. (00-63)
(2) 0: To be provided
CM76Assign the Priority Queuing per DID incoming 
LDN number.Y = 6
(1) X–XXXX: Station Number received
(2) 1  : To be provided