NEC Neax2000 Ivs Acd Mis System Manual

							CUSTOMER SPECIFICATIONS
NDA-30094 CHAPTER 4
Page 133
Revision 1 2.2 Report Group Configuration
A maximum of 20 Report Group Configurations can be assigned.  A maximum of 20 (alphanumeric) char-
acters can be entered for Report Name.
Observe the entry requirements for the parameters Group, Agent, Start Date and End Date.  (See “Report
Group Configuration” , Section 3.4.2.)
Table 4-8  Report Group Configuration
REPORT GROUP NAME
REPORT (NAME) GROUP START DATE END DATE
1/      / /      /
2/      / /      /
3/      / /      /
4/      / /      /
5/      / /      /
6/      / /      /
7/      / /      /
8/      / /      /
9/      / /      /
10/      / /      /
REPORT GROUP NAME
REPORT (NAME) GROUP START DATE END DATE
1/      / /      /
2/      / /      /
3/      / /      /
4/      / /      /
5/      / /      /
6/      / /      /
7/      / /      /
8/      / /      /
9/      / /      /
10/      / /      / 
						

							CHAPTER 4 NDA-30094
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PHOTOCOPY AS REQUIRED:
Report Group Configuration
REPORT GROUP NAME
REPORT (NAME) GROUP START DATE END DATE
1/      / /      /
2/      / /      /
3/      / /      /
4/      / /      /
5/      / /      /
6/      / /      /
7/      / /      /
8/      / /      /
9/      / /      /
10/      / /      /
REPORT GROUP NAME
REPORT (NAME) GROUP START DATE END DATE
1/      / /      /
2/      / /      /
3/      / /      /
4/      / /      /
5/      / /      /
6/      / /      /
7/      / /      /
8/      / /      /
9/      / /      /
10/      / /      / 
						

							CUSTOMER SPECIFICATIONS
NDA-30094 CHAPTER 4
Page 135
Revision 1 2.3 Scheduler
A maximum of 20 schedules can be assigned.
Observe the entry requirements for the parameters Day, Time, and Date as described in “Scheduler” , Sec-
tion 3.4.3.
Table 4-9  Report Scheduler Table
(REPORT) GROUP SCHEDULE DAY TIME DATE
1: /      /
2: /      /
3: /      /
4: /      /
5: /      /
6: /      /
7: /      /
8: /      /
9: /      /
10: /      /
11: /      /
12: /      /
13: /      /
14: /      /
15: /      /
16: /      /
17: /      /
18: /      /
19: /      /
20: /      / 
						

							CHAPTER 4 NDA-30094
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CUSTOMER SPECIFICATIONS
3. SYSTEM ADMINISTRATION
3.1 Passwords
ACD-MIS accommodates a maximum of 12 passwords.  The first two are set in default data.
In reference to the default passwords:
- Only the access status of the first can be changed.  It will always correspond to the Enter key.
- Only the name of the second can be changed.  It is initially specified as mis (lowercase letters).
Assignable passwords are all maximum 10 (alphabetical) characters.  Upper and lower case letters are re-
garded separately by the system.
In completing the following tables, if access to a general area (e.g., SYSTEM MAINTENANCE) is restrict-
ed (i.e., N is entered), no entry is required for the associated items.
Table 4-10  First Default Password Reassignment Table
(DEFAULT) PASSWORD 1 :  Enter Key (Fixed)
ACCESS STATUS   :    Enter [Y] or [N] for Each Item
STATISTICS MONITOR [    ] SYSTEM CONFIGURATION: [    ]
-  System Name [    ]
REPORT: [    ] -  Group Configuration [    ]
-  Report Configuration [    ] -  Agent Configuration [    ]
-  Report Group Configuration [    ] -  Report Time Values [    ]
-  Scheduler [    ] -  Storage Intervals [    ]
-  Create Report [    ]
ALARM CONFIGURATION : [    ]
SYSTEM MAINTENANCE: [    ] -  Group Statistics Threshold [    ]
-  Password [    ] -  Agent Statistics Threshold [    ]
-  ACD Alarms [    ] -  Print Thresholds [    ]
-  System Message [    ] -  Audible Alarm Period [    ]
-  OAI Connection [    ]
-  EDU Port Selection [    ] EXIT [    ]
-  External Display Format [    ]
Table 4-11  Second Default Password Reassignment Table
(DEFAULT)
PASSWORD 2 : 
ACCESS STATUS    :    Unrestricted (Fixed) 
						

							CUSTOMER SPECIFICATIONS
NDA-30094 CHAPTER 4
Page 137
Revision 1 Table 4-12  New Password Assignment
PASSWORD 3 : 
ACCESS STATUS    :    Enter [Y] or [N] for Each Item
STATISTICS MONITOR [    ] SYSTEM CONFIGURATION: [    ]
-  System Name [    ]
REPORT: [    ] -  Group Configuration [    ]
-  Report Configuration [    ] -  Agent Configuration [    ]
-  Report Group Configuration [    ] -  Report Time Values [    ]
-  Scheduler [    ] -  Storage Intervals [    ]
-  Create Report [    ]
ALARM CONFIGURATION : [    ]
SYSTEM MAINTENANCE: [    ] -  Group Statistics Threshold [    ]
-  Password [    ] -  Agent Statistics Threshold [    ]
-  ACD Alarms [    ] -  Print Thresholds [    ]
-  System Message [    ] -  Audible Alarm Period [    ]
-  OAI Connection [    ]
-  EDU Port Selection [    ] EXIT [    ]
-  External Display Format [    ]
PASSWORD 4 : 
ACCESS STATUS    :    Enter [Y] or [N] for Each Item
STATISTICS MONITOR [    ] SYSTEM CONFIGURATION: [    ]
-  System Name [    ]
REPORT: [    ] -  Group Configuration [    ]
-  Report Configuration [    ] -  Agent Configuration [    ]
-  Report Group Configuration [    ] -  Report Time Values [    ]
-  Scheduler [    ] -  Storage Intervals [    ]
-  Create Report [    ]
ALARM CONFIGURATION : [    ]
SYSTEM MAINTENANCE: [    ] -  Group Statistics Threshold [    ]
-  Password [    ] -  Agent Statistics Threshold [    ]
-  ACD Alarms [    ] -  Print Thresholds [    ]
-  System Message [    ] -  Audible Alarm Period [    ]
-  OAI Connection [    ]
-  EDU Port Selection [    ] EXIT [    ]
-  External Display Format [    ] 
						

							CHAPTER 4 NDA-30094
Page 138
Revision 1
CUSTOMER SPECIFICATIONS
PHOTOCOPY AS REQUIRED:
New Password Assignment Table
PASSWORD     : 
ACCESS STATUS    :    Enter [Y] or [N] for Each Item
STATISTICS MONITOR [    ] SYSTEM CONFIGURATION: [    ]
-  System Name [    ]
REPORT: [    ] -  Group Configuration [    ]
-  Report Configuration [    ] -  Agent Configuration [    ]
-  Report Group Configuration [    ] -  Report Time Values [    ]
-  Scheduler [    ] -  Storage Intervals [    ]
-  Create Report [    ]
ALARM CONFIGURATION : [    ]
SYSTEM MAINTENANCE: [    ] -  Group Statistics Threshold [    ]
-  Password [    ] -  Agent Statistics Threshold [    ]
-  ACD Alarms [    ] -  Print Thresholds [    ]
-  System Message [    ] -  Audible Alarm Period [    ]
-  OAI Connection [    ]
-  EDU Port Selection [    ] EXIT [    ]
-  External Display Format [    ]
PASSWORD     : 
ACCESS STATUS    :    Enter [Y] or [N] for Each Item
STATISTICS MONITOR [    ] SYSTEM CONFIGURATION: [    ]
-  System Name [    ]
REPORT: [    ] -  Group Configuration [    ]
-  Report Configuration [    ] -  Agent Configuration [    ]
-  Report Group Configuration [    ] -  Report Time Values [    ]
-  Scheduler [    ] -  Storage Intervals [    ]
-  Create Report [    ]
ALARM CONFIGURATION : [    ]
SYSTEM MAINTENANCE: [    ] -  Group Statistics Threshold [    ]
-  Password [    ] -  Agent Statistics Threshold [    ]
-  ACD Alarms [    ] -  Print Thresholds [    ]
-  System Message [    ] -  Audible Alarm Period [    ]
-  OAI Connection [    ]
-  EDU Port Selection [    ] EXIT [    ]
-  External Display Format [    ] 
						

							CUSTOMER SPECIFICATIONS
NDA-30094 CHAPTER 4
Page 139
Revision 1 3.2 Group Statistics Thresholds
The settings for the G.O.S. low and high alarms (% values) must be in descending order.
The same settings for Average Answer, Average Talk, Average Available and Longest Waiting Call (min-
utes and seconds) and Calls Waiting (numerical value 0-999) must be in ascending order.
Table 4-13  Group Statistics Thresholds
GROUP
ALARM 
LEVELSTATISTICS
NO.PILOT
EXT.G.O.S. AVG. ANS.AV G .
TA L K .AV G .  
AVA I L .CALLS 
WAI T.LONG. 
WAI T.
System
Low
High
01 Low
High
02 Low
High
03 Low
High
04 Low
High
05 Low
High
06 Low
High
07 Low
High
08 Low
High
09 Low
High
10 Low
High
11 Low
High
12 Low
High
13 Low
High
14 Low
High
15 Low
High
16 Low
High 
						

							CHAPTER 4 NDA-30094
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CUSTOMER SPECIFICATIONS
3.3 Agent Statistics Thresholds
The settings for Average Answer, Average Talk, and Average Available low and high alarms (minutes and sec-
onds) must be in ascending order.
Table 4-14  Agent Statistics Thresholds
GROUP
ALARM 
LEVELSTATISTICS
NO.PILOT
EXT.AVG. ANS.AV G .
TA L K .AV G .  
AVA I L .
01 Low
High
02 Low
High
03 Low
High
04 Low
High
05 Low
High
06 Low
High
07 Low
High
08 Low
High
09 Low
High
10 Low
High
11 Low
High
12 Low
High
13 Low
High
14 Low
High
15 Low
High
16 Low
High 
						

							CUSTOMER SPECIFICATIONS
NDA-30094 CHAPTER 4
Page 141
Revision 1 3.4 Audible Alarm Period
The respective low and high alarm thresholds for Longest Waiting Call must be set in Group Statistics
Threshold (see page 139) for this feature to be effective.
The “None” option can be selected to inhibit the alarm altogether.
Table 4-15  Audible Alarm Period
PERIOD (Seconds)
None5 101520306090 
						

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