NEC Neax2000 Ivs Acd Mis System Manual

GENERAL DESCRIPTION
NDA-30094 CHAPTER 1
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Revision 1 Statistics Monitor 2nd Screen - System and Group Statistics
Statistics Monitor 3rd Screen - System and Group Statistics
MASTER ABC TRAVEL LTD. Ver:5.XX
________________________________________________________________________________
OAI onWed Mar 25 09:32am
________________________________________________________________________________
System Statistics
GOS --AVG. TIME- -WAITING -No. of AGENTS  in  STATUS-
----NAME---- % TALK ANSW LONG NO RING...

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GENERAL DESCRIPTION
Statistics Monitor 4th Screen - System and Group Statistics
Statistics Monitor 5th Screen - Group and Agent Statistics
MASTER ABC TRAVEL LTD. Ver:5.XX
________________________________________________________________________________
OAI onWed Mar 25 09:35am
________________________________________________________________________________
System Statistics
GOS --AVG. TIME- -WAITING
----NAME---- % TALK ANSW LONG NO
SYSTEM 75 4:53 13 23 2
Group...

GENERAL DESCRIPTION
NDA-30094 CHAPTER 1
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Revision 1 Statistics Monitor 6th Screen - Group and Agent Statistics
Statistics Monitor 7th Screen - Group and Agent Statistics
MASTER ABC TRAVEL LTD. Ver:5.XX
________________________________________________________________________________
OAI onWed Mar 25 09:45am
________________________________________________________________________________
System Statistics
GROUP GOS --AVG. TIME- -WAITING --------- No. of CALLS ---------
----NAME---- % TALK ANSW LONG...

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GENERAL DESCRIPTION
3.4 Statistics Report
This function lets you specify content of ACD-MIS statistical reports. (For agent-related reporting, only totals
are produced.)
The Statistics Report function also lets you specify a breakdown (by day, period, etc.), as summarized in Table
1-1:
ACD-MIS stores information for two separate maximum periods:
For reports detailing hourly (or more regular) summaries of call statistics, the limit is 45 days. Thereafter,
records...

GENERAL DESCRIPTION
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Revision 1 3.4.1 Report Configuration 
The Report Configuration option lets you set a variety of report formats by combining a number of parameters.
Any Report Configuration can be  modified or deleted.
Report Configuration Screen
Report Namethe title you assign to a report (up to 20 alphanumeric characters).
Report Typespecifies one of the following ten reports available in the system: 
 Calls Waiting Group Workload
 Calls Abandoned Group Performance
...

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GENERAL DESCRIPTION
Date Typeselects  statistics for one of ten reporting periods:
Today
Yesterday
This week (Sunday to Saturday)
Last week (Sunday to Saturday)
This month
Last month
This year up to today (i.e., Year To  Date)
Last year
For date (any specified day)
Date range (any specified calendar period)
Break Downtallies statistics per line, for the specified reporting period, according to the following
options:
a - By period in 10-, 15-, 20-, 30- or 60-minute...

GENERAL DESCRIPTION
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Revision 1 3.4.2 Report Group Configuration
After the required reports have been configured, they can be arranged into convenient groups to facilitate print-
ing. Established report groups can be modified or deleted.
Report Group Configuration Screen
Report Group NameName of the ACD group (up to 20 alphanumeric characters)
ReportReport format /type specified in Report Configuration.  Current reports are listed at the
bottom of the screen.
GroupIdentifying...

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GENERAL DESCRIPTION
3.4.3 Scheduler 
ACD-MIS’s Scheduler function is used to arrange both the single printing and repeated automatic printing of
specified reports, but only after completion of the Report Configuration and Report Group Configuration
screens. A maximum of 20 schedules can be programmed: 10 on the first display screen and another 10 on a
second screen.  The second screen can only be accessed once the first is completely filled. Schedules can be...

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Timethe hour and minute of the specified day on which to print the report(s) [required entry]
Datethe date, month, and year on or after which any report(s) is to be printed [required en-
try]
Not all parameters always need to be entered.  (More details are  included in Chapter 3, “OPERATING PRO-
CEDURES,” .
3.4.4 Create Report 
ACD-MIS’s Create Report function is used to request an immediate one-time display or printout for an individ-
ually...

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GENERAL DESCRIPTION
Fromdate, month, and year to specify either a single day or the start of a calendar period
(same as Start Date in Report Configuration) 
Todate, month, and year to specify the end of a calendar period (same as End Date in Re-
port Configuration)
Break Down(same as in Report Configuration), tallies statistics according to a selected option (by
period, hourly, daily, monthly, weekly, or total)
3.4.5 Report Data
The ACD-MIS system includes the...