NEC Neax2000 Ivs Acd Mis System Manual

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5. STATISTICS REGISTERED IN SPECIFIC CASES
Certain operations within ACD-MIS have a bearing on specific values recorded in the Statistics Monitor mode,
as well as in various reports.  
5.1 Conditions of Agent Log-Off
In calculating the Average Time - Available statistic, ACD-MIS in part counts the number of times agents log
off.  The totals are incremented only when agents do so while in the AVAILABLE status (i.e., not while engaged
on an ACD...

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For example, if a call arrives at Agent A (in Group A) and is forwarded to Agent B (in Group B), it will be re-
corded as shown in Table 3-6.
5.3.3 Inter-Group Overflow
The use of Delay Announcement with Overflow, after the calling party has been in queue, will cause an abandon
on the first group (A) and an incoming call on the second group (B).
5.3.4 Combined Effect on Total Statistics
A continuing sequence of such call-handling procedures in...

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6. SYSTEM MAINTENANCE
From the Main Menu, press 3.  The SYSTEM MAINTENANCE submenu displays.
This submenu has eight separate functions:
Password Maintenance: Control access to various system features
ACD Alarms: Display/print file record listing excesses of specified statistical lim-
its.  
System Message: Display/print file record listing system faults and occurrences
OAI Connection: Control MIS-PABX communication channel status
Configuration...

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6.1.1 Review Existing Passwords
Step 1. Position the cursor within the brackets of the selected existing password.
Step 2. Press TAB.  The access assignments for the Main Menu are displayed.
Access status indications are:
accessible  = [y] (item color is white)
inaccessible = [n] (item color is amber)
Submenu indications are:
[y> or [n> = submenu exists
[y] or [n] = no associated submenu
Step 3. Position the cursor at an appropriate Main Menu...

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Step 9. Confirm your entries then press E, D, R, or C according to:
Execute = enter specified changes and escape
Default = return to original screen display and repeat all entries
Redo = return to original screen display and repeat preferred entries only
Cancel = escape to menu without effecting any changes.
Note:For Default, any changes are lost; for Redo they are retained.
6.1.3 Add New Password
Step 1. Position the cursor at the selected...

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6.2 ACD Alarms
This function is applicable only after operational limits have been specified within the Group and Agent Alarm
Configuration function.
Step 1. From the  System Maintenance submenu, press 2. The Alarm Log Display Select screen will appear
with the cursor located at the Date parameter.
Step 2. Enter the required Date details (dd/mm/yy).  The cursor will move to Destination.
Date can be any day of ACD-MIS operation.  Refer also to...

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Revision 1 6.3 System Messages
Step 1. From the System Maintenance submenu, press 3. The following message will display:
Print errors on printer? (y/n):
Step 2. Enter your requirement (y or n) according to:
For y (yes), printing of all records will immediately commence after which the display will return
to the submenu.
Note:Ensure that the printer is on-line.
For n (no), the System Message List screen will appear to display the applicable period of...

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6.5 Configuration Data Backup
This feature enables files applicable to general configuration of the ACD-MIS to be saved to a floppy disk in-
serted in the Floppy Drive.  In the event that a major fault requires the system to be rebuilt, those files can then
be copied back to the hard disk once the ACD-MIS program has been re-installed.
A 5 1/4, 1.2Mb or 3 1/2”, 1.44 Mb High Density floppy disk is required for the purpose.  The relevant files...

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Revision 1 6.5.2 Reload Files
Step 1. Login to ACDMIS user directory at UNIX login prompt. ACDMIS will run automatically.
Step 2. When asked for terminal type (keyboard type and display color/monochrome), press CTRL-C.
Step 3. Insert a formatted disk into the floppy Drive. Ensure that it is correctly locked in.
Step 4. At UNIX prompt, enter:
sh reload.sh
Step 5. Wait for the command to completed.
Step 6. At  UNIX prompt, enter
exit
to logoff.
6.6 EDU Port...

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6.7 External Display Format
The External Display Format submenu lets you specify:
The choice of display format for each EDU
The relevant ACD group(s) for each format
Examples of display formats are included in Chapter 1.
The individual assignments made are identified as EDU 1 to 4 which correspond to the separate display panels
assigned to Ports on the I/O board in Item 7 - Auxiliary Port Selection.
Any format can be displayed on any panel....