NEC Neax 2400 Imx Feature Programming Manual

NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 737
Uniform Call Distribution (UCD) U-1
U-1 Uniform Call Distribution (UCD)
General Description
This feature distributes incoming calls to a UCD group of up to 100 stations. Calls are distributed to idle stations in
a circular pattern, in the order in which they arrive.
Operating Procedure
To transfer a call to a busy UCD group:
1. All the stations in a UCD group are busy.
2. A user not in the group answers an incoming call (trunk or...

NEAX2400 IMX Feature Programming Manual
Page 738ND-70184 (E), Issue 3
U-1 Uniform Call Distribution (UCD)
Service Conditions (cont’d)
12. If CALL FORWARDING-ALL CALLS [C-5] is set on a controlling station and the destination station is
idle, a call to the UCD group is transferred. If the designated station is busy, the user will hear busy tone. 
13. If CALL FORWARDING-ALL CALLS [C-5] is set on a non-controlling station, that station is skipped
in any UCD hunt. 
14. The Attendant can use BUSY VERIFICATION...

NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 739
Uniform Call Distribution (UCD) U-1
Service Conditions (cont’d)
Example:
c.) UCD station peg count:
 Count of incoming calls to each station in each group 
 Count of answered calls 
 Count of other calls (abandoned, restricted, blocked) 
Example:
22. UCD Peg counts are available for calls transferred to the UCD group by the Attendant and for calls
transferred to the UCD group from a station.
23. The total numbers of incoming calls...

NEAX2400 IMX Feature Programming Manual
Page 740ND-70184 (E), Issue 3
U-1 Uniform Call Distribution (UCD)
Service Conditions (cont’d)
31. This feature is available via FCCS link.
32. A UCD Group for FCCS service is not available for the destination of the dead level or the dead number.
33. The following number is assignable to a station of the UCD group.
a.) Physical Station Number (Physical Station Number, Phantom Number, Monitored Number [Pilot
No.], DTE station)
b.) Telephone number
34. When...

NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 741
Uniform Call Distribution (UCD) U-1
Service Conditions (cont’d)
b.) When stations belonging to different nodes are assigned to a UCD group, the station hunt is not
activated in assigned order if the stations are not assigned in continuous order within a node.
First, the call is shifted to the stations within the node of the UCD controlling station, even though
it is not in consecutive order (in the node, station hunt is activated in...

NEAX2400 IMX Feature Programming Manual
Page 742ND-70184 (E), Issue 3
U-1 Uniform Call Distribution (UCD)
Service Conditions (cont’d)
c.) When the CCIS line is used as the alternative routing, SERVICE DISPLAY is not activated and
the hunting function is completed at the terminated station.
48. When using a Phantom Telephone Number (PHTELN) for a UCD controlling station via FCCS, consider
the following:
a.) Whether to use the PHTELN to start the UCD hunt or not can be selected by the command
APHNN. When...

NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 743
Uniform Call Distribution (UCD) U-1
Interactions (cont’d)
13. The DND key functions in the same manner as the BUSY OUT key for UCD calls. However, while the
BUSY OUT key allows non-controlling UCD stations to receive calls dialed directly, use of the DND key
restricts all incoming calls.
14. If OVERFLOW-UCD [O-13] is in service, overflow will take place if all the stations in the first group are
busy or in the Busy Out state.
15. If...

NEAX2400 IMX Feature Programming Manual
Page 744ND-70184 (E), Issue 3
U-1 Uniform Call Distribution (UCD)
Programming (cont’d)
FROM-TO-: Measurement time is to be designated. 
TIME: Output Time 
TYPE: 1-11
1: Terminal Traffic Measurement 
2: Route Traffic Measurement 
3: Station Peg Count 
4: Attendant Console Peg Count
5: Route Peg Count
6: Service Peg Count
8: UCD Route Peg Count
9: UCD Group Peg Count
10: UCD Station Peg Count
11: CCIS Traffic Count
STEP 7:DTF3 - Display of Traffic Data 3
TYPE: Type...

NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 745
Uniform Call Distribution (UCD) U-1
FCCS Programming (cont’d)
STEP 4:ASHUN - This data must be assigned to the NCN.
UGN: User Group Number
1st TELN: Telephone Number of UCD Controlling Station
TELN: Telephone Number of the UCD Station
STEP 5:AU C D N - This data must be assigned to the NCN, Assign the related data for UCD group, if
necessary.
UGN: User Group Number
TELN: Telephone number of UCD Controlling Station
QTH ACT: UCD Queuing...

NEAX2400 IMX Feature Programming Manual
Page 746ND-70184 (E), Issue 3
U-3 Universal Sender
U-3 Universal Sender
General Description
This feature permits dialed numbers to be transmitted via a sender, a device that will automatically add or delete the
necessary number of digits or perform any necessary conversions.
Operating Procedure
No manual operation is required.
Service Conditions
1. For incoming connections, digits may be deleted according to the route involved. A maximum of 4 digits
may be added...