NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

AUTOMATED ATTENDANT
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 48 NDA-24271, Issue 1.0
3. Call Forwarding, Station Hunting, Call Pickup and Automatic/Uniform Call Distribution features are all ef-
fective after the call has been directed.
4. This feature uses the DTMF receivers of the system. Therefore, the total number of DTMF receivers avail-
able in the system is reduced proportionately by Automated Attendant usage. There is a maximum of 16
DTMF receivers per Firmware...

AUTOMATIC CALL DISTRIBUTION (ACD)
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 49
AUTOMATIC CALL DISTRIBUTION (ACD)
General Description
The Automatic Call Distribution (ACD) feature permits incoming calls to terminate to a prearranged group of
stations. Calls are distributed in the order of arrival to idle terminals within the group, based on which terminal
has been idle the longest period of time. Stations may log on/log off from the ACD group. Supervisor...

AUTOMATIC CALL DISTRIBUTION (ACD)
Busy In/Busy Out – ACD
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 50 NDA-24271, Issue 1.0
Count of abandoned calls
Count of waiting calls
Count of all busy calls
b. ACD station Peg count
Count of answered calls
11. Upon initial installation, or after a system initialization (reset), each agent must lift and restore handset (of
their station) to begin receiving calls for the ACD group.
Busy In/Busy Out – ACD
General Description
This feature...

AUTOMATIC CALL DISTRIBUTION (ACD)Call Waiting Indication – ACD
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 51
Call Waiting Indication – ACD
General Description
This feature provides a visual indication when an incoming call to an ACD group is placed in queue, due to an
“all agents busy” condition. On external relay controlled indicator or an LED on a Multiline Terminal can be
used to provide Call Waiting Indication.
Station Application
Multiline Terminals...

AUTOMATIC CALL DISTRIBUTION (ACD)
Hunt Past No Answer – ACD
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 52 NDA-24271, Issue 1.0
Service Conditions
1. A Delay Announcement service can be provided for DIT, DID or a trunk call transferred by a station user
or the Attendant to an ACD Group. Internal calls or station-to-station transferred calls to the ACD Group
can go into the ACD queue but do not receive the Delay Announcement.
2. The following configurations are available when...

AUTOMATIC CALL DISTRIBUTION (ACD)Immediate Overflow – ACD
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 53
Station Application
Multiline Terminals and Single Line Stations.
Operating Procedure
Refer to the Call Forwarding – No Answer Features and Specifications for details on setting the No Answer for-
warding condition.
Service Conditions
1. This feature uses Call Forwarding – No Answer (to another ACD member) to enable a call to an agent that
fails to...

AUTOMATIC CALL DISTRIBUTION (ACD)
Priority Queuing – ACD
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 54 NDA-24271, Issue 1.0
Priority Queuing – ACD
General Description
This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the
call enters an ACD queue. When a call is a considered as priority it is placed at the beginning of the queue.
Station Application
Not Applicable.
Operating Procedure
No manual operation is required....

AUTOMATIC CALL DISTRIBUTION (ACD)Silent Monitor – ACD
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 55
Service Conditions
1. The maximum number of queuing in each ACD group (hereinafter called Queue Size) can be specified by
the system data. When the number of queuing calls reaches the preassigned queue size, new calls receive
Busy Tone. Depending on the queue size, the Overflowed ACD call indication on a Multiline Terminal or
on the external indicator is...

AUTOMATIC CALL DISTRIBUTION (ACD)
Silent Monitor – ACD
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 56 NDA-24271, Issue 1.0
Service Conditions
1. Service feature class is used to control which stations are agents and which are supervisors.
2. The default setting in system programming is that one tone is sent to both parties when the monitoring fea-
ture is used. As an option, this tone may be disabled, on a per system basis.
3. The Silent Monitor feature uses a three-party...

AUTOMATIC CALL DISTRIBUTION WITH MANAGEMENT INFORMATION SYSTEM
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 57
AUTOMATIC CALL DISTRIBUTION WITH MANAGEMENT 
INFORMATION SYSTEM
General Description
The Automatic Call Distribution (ACD) with Management Information System (MIS) feature provides a man-
agement information system to be used in conjunction with the built-in ACD features of the system. The MIS
incorporates a supervisors terminal for real-time...