NEC Ncs Serv User Guide

CallView
NCS Ware 4.0 User Guide45
Web Functions
Figure 5. N-TeliTouch CallView page
The call log box at the top shows the extension or phone number (Caller 
ID) of incoming calls, the name if available, and the time and date of each 
call. The green Message indicator turns red when there are messages in the 
user’s mailbox.
Up to 30 call entries are displayed. This “call log” information is cleared 
when N-TeliTouch is closed.
Using CallView to Make or Receive Calls
•Answer a call - simply pickup the...

Using N-TeliTouch
46NCS Ware 4.0 User Guide
•Take a call off hold—Click the Retrieve button to be reconnected 
with the call. The Retrieve button changes to a Hold button.
•Transfer a Call - while connected to a call, click the extension to 
which you want to transfer the call, then click Transfer.
•Transfer a Call to Voice Mail - while connected to a call, select the 
extension to which you want to send the call, then click Voice Mail. 
The call is directed to voice mail box for the selected extension....

CallView
NCS Ware 4.0 User Guide47
Web Functions
Workgroup View
If you login to N-TeliTouch using a workgroup pilot extension number, the 
CallView page displays WorkgroupView which can be used to monitor a 
workgroup in ways that are not possible without N-TeliTouch. 
The WorkgroupView page is a monitoring interface only. It is used to view 
call activity, monitor workgroup member activities, and act as a message 
waiting indicator.
Figure 6. N-TeliTouch WorkgroupView page
The three rows below the title...

Using N-TeliTouch
48NCS Ware 4.0 User Guide
The other boxes show the number of calls in queue, the caller IDs if 
available, and the number of abandoned calls—calls that have left the 
queue.
At the bottom you see an Update Frequency slide. You can drag the 
indicator to set the frequency at which to refresh the page data.
The member information box shows a list of workgroup members, and for 
each member shows the following information: 
•Member - shows the extension number of the workgroup member. If 
a...

Message Notification Setup
NCS Ware 4.0 User Guide49
Web Functions
Message Notification Setup
The Message Notification page allows you to set up how you’d like to be 
alerted to new messages when you’re away from your desk. You can also 
set up Message Notification through the NCS Mail voice messaging 
system, discussed under “Using Message Notification” on page 28 for 
more information on this feature.
Figure 7. Message Notification setup page (version 4.0)
Use this page to set the following:
•The types...

Using N-TeliTouch
50NCS Ware 4.0 User Guide
N-TeliFind, One Number Access
If you are expecting calls that you want to receive regardless of where you 
are, you can have the system send the call to you by dialing pre-determined 
numbers based on a pre-determined schedule. 
When N-TeliFind, One Number Access is active and a call comes in to your 
extension, the system checks to see if the number represents a call you want 
to receive. If it finds a match, it calls you at the number you specified....

N-TeliFind, One Number Access
NCS Ware 4.0 User Guide51
Web Functions
Setting Up N-TeliFind, One Number Access
Figure 8. N-TeliFind, One Number Access Setup top of page
After you set up the call handling options, click the One Number Access 
button on the main page to open the One Number Access Setup page.
1. Determine the times you want to be available to N-TeliFind callers. 
This can be at all times, during business hours, during non-business 
hours, or during a custom schedule you’ll set. 
2. Enable...

Using N-TeliTouch
52NCS Ware 4.0 User Guide Figure 9. N-TeliFind, One Number Access Setup bottom of page (version 4.0)
3. If you chose to use a custom schedule (Enable based on the following 
schedule), you can set up to four different schedules in the Schedule 
section. You can enable or disable each schedule. 
4. Select the Forwarding Numbers to be used by the system to find you 
when N-TeliFind is active. You can set up to four different numbers—
extensions or outside numbers. NCS Ware version 4 added...

Index
NCS Ware 4.0 User Guidei
Index
4Index
A
access
mixed-media messaging 35
NCS Mail 21
account code 15
ACD 9
answering calls 1, 12
distinctive ringing 1
auto attendant 7, 9
call handling 18
call transfer 3
return to/from NCS Mail 23
automatic call distribution 9
B
blind transfer 46
blocking
outside calls 19
C
call
auto attendant call handling 18
management 42
on hold 45
call forwarding 15
remote 15
call handling 42
answering calls 1, 12
call park 12
call pickup 12
Centrex transfer 2
conference 3...

Index
ii NCS Ware 4.0 User Guide
E
email forwarding 43
Exchange integration 10
extension
answering 42
call handling 42
F
feature codes 12
account code 15
answering calls 12
call forwarding 15
call management 15
call park 12
call pickup 12
dial by name 14
feature status check 17
last number redial 14
making calls 14
NCS Mail Quick Features 14
other features 17
overhead paging 17
personal call pickup 12
remote call forwarding 15
station speed dial 14
setup 17
system call park 12
system call park pickup 12...