NEC Ncs Serv User Guide

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Voice Mail
Sending Messages
To send a message: 
1. At the Main Menu, press 3
2. Record your message and press # when finished. 
If you need to re-record the message, press * when prompted.
3. Select a destination by entering one of the following:
• Enter destination extension number
•# to enter destination extension by name. Enter last name followed 
by the first name and press # when finished. Use 1 for “Q” and “Z”.)
The following two options were added in NCS Ware version...

Using NCS Mail Voice Messaging
26NCS Ware 4.0 User Guide
For external numbers, dial the outside line access code (e.g., 9 or 8) and any 
long distance prefix such as 1 and area code. Press *** to disconnect from 
the call and return to NCS Mail.
Personal Options
Personalize your NCS Mail by creating unique greetings and customizing 
the system to notify you of important calls or remind you about meetings 
and action items. 
At the Main Menu, press 4 for the following Personal Options:
•Personal...

Personal Options
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Voice Mail
The following options, 4 and 5, are available only when Multiple Call 
Waiting is enabled for your extension. See “Multiple Call Waiting” on 
page  6. These features both require activation as discussed in the preceding 
paragraph.
•4 to record an Initial Greeting
Callers will hear the Initial Greeting when placed in your personal 
queue. Example: “Hi, this is Mary Smith. I’m on the other line at the 
moment. If you would like to hold, please stay on...

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Using Message Notification
When you’re away from your desk, you can use the Message Notification 
function to alert you about incoming messages. When a caller leaves a 
message in your voice mailbox, the system calls the extension, phone 
number or pager that you designate—the delivery phone number. 
NCS Mail then prompts you for your password and places you at the Main 
Menu.
About the Delivery Number
When setting this delivery phone number, NCS...

Personal Options
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Voice Mail
the hour digit is “1” in the case of one o’clock for example, press # 
after the entry. Always enter two digits for minutes. NCS Mail will 
only accept 10 minute intervals such as 10:10 or 10:20 and not 
10:15.
Using Reminder Calls
You can nudge your memory about important meetings, calls, or other 
events by setting up a Reminder Call. NCS Mail will ring you and play 
back your pre-recorded message at a specified time and date, to a specified...

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Reviewing Scheduled Reminder Calls
If a scheduled reminder call has not been delivered, there is an additional 
option on the Reminder Call menu: you can press 1 to review scheduled 
reminder calls.
Call Forwarding
You can configure Call Forwarding from your telephone or from a remote 
locations by dialing into NCS Mail and following the steps listed here: 
Forwarding calls to a pager is possible but not recommended 
since callers will only hear...

Personal Options
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Voice Mail
Using Distribution Lists
Distribution List features were added in NCS Ware and 
N-TeliView versions 4.0. 
Distribution lists provide a way to use a single destination 
number to send messages to a group of people. You can send or forward a 
message to a list just as you would to an extension. When you send a message 
to a list, it is sent to everyone on the list. 
You can create up to distribution100 lists, and each list can have up to 64 
entries. An...

Using NCS Mail Voice Messaging
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1. Press 3 to Modify a distribution list.
2. When prompted, enter a 2-digit number to identify the list. 
3. When prompted, do one of the following: 
• To add members, press 1, then follow steps 3 in the immediately 
preceding procedure, “Creating a Distribution List”.
• To delete members, press 2. When prompted, enter the member 
number you want to delete. For extensions, enter the extension 
number. Use 01 or 02, followed by the list number, to...

Dynamic Messaging
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Voice Mail
Dynamic Messaging
NCS Serv provides special Dynamic Messaging features to provide 
support for business travelers who need these remotely enabled functions. 
The N-TeliCall feature enables you to return a call with the push of one 
button while you are in NCS Mail. Private Messaging provides a way to 
leave a private message for callers who are difficult to reach. 
N-TeliCall
N-TeliCall feature enables the user to listen to messages in NCS Mail,...

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The Caller’s Options
After leaving a message, the caller can simply hang up or press # for the 
following options.
•* to re-record the message
•1 to specify delivery options
•2 to attach a call back number 
(If the callback number is outside of your outcall accessibility, the 
system cannot return the call. Please check with your System Admin-
istrator for your toll restrictions.)
•# to send the message
After pressing 2, the caller is asked to...