NEC Ncs Serv User Guide

Using Feature Codes
NCS Ware 4.0 User Guide15
Telephone 
Functions
Call Management
Feature Dial*
*  = extension num.;  = 2-digit num.;  location num.; 
 = extension or complete phone number Description
Station Log Out  #26
Deactivates, shuts off, your extension, forwarding 
all calls to voice mail. This feature can be used to 
move your extension from your telephone set to 
another telephone set in the office.
Station Log In #27 
 
Reactivates your extension at your original 
telephone set or another one....

NCS Serv Telephone Functions
16NCS Ware 4.0 User Guide
Workgroup Features
Workgroup Supervisor Features
1
Feature Dial*
*  = workgroup pilot extension num.; Description
Workgroup 
Call Pickup#29
Pickup incoming calls for your workgroup 
and ignore other calls into the system.
Workgroup Log In #54
For workgroup members only: Logs in to 
a workgroup. 
Workgroup Log Out #56
Logs out and block workgroup calls but 
receive other calls to your extension.
Status Ready
†
† Features added in version 4.0#90Tells...

Using Feature Codes
NCS Ware 4.0 User Guide17
Telephone 
Functions
Other Features
Feature Dial*
*  = 2-digit num;  = extension or complete phone 
number, including trunk or route access codeDescription
Feature Status 
Check#22Retrieves an announcement about currently 
activated telephone features. In addition, the 
dial tone changes also when the following 
features are activated: Do Not Disturb, Call 
Forwarding, Remote Call Forwarding, Hands-
Free Mode, Dial Tone Mute Mode, Outside 
Call Blocking...

NCS Serv Telephone Functions
18NCS Ware 4.0 User Guide
Operator Features
This section is provided specifically for the designated Operator. 
Depending on your organization, this may be a single person or a number 
of people.
Call Handling and the Auto Attendant
If your system uses the Auto Attendant, it can handle and route incoming 
calls automatically with prompts and menus; most incoming calls do not 
reach the Operator.
The call will ring at the Operator’s desk if the caller dials 0 while listening...

Operator Features
NCS Ware 4.0 User Guide19
Telephone 
Functions
Operator Off-line
When the Operator Off-line feature is activated, all calls are directed to the 
Auto Attendant. When callers dial 0 in the Auto Attendant, the system 
transfers the call to the next extension in the workgroup if one is 
configured. If there is no operator extension available, the system informs 
the caller that the Operator is not available and to leave a message in the 
Operator’s mailbox. 
To activate this feature, press...

NCS Serv Telephone Functions
20NCS Ware 4.0 User Guide 

NCS Ware 4.0 User Guide21
Voice Mail
Chapter 2
Using NCS Mail Voice Messaging
This chapter describes the use of the features and functions available in 
NCS Mail, the voice messaging subsystem of NCS Serv. NCS Mail 
include basic voice mail functions and more sophisticated features such as 
an interface with email.
NCS  Mail voice prompts provide instructions and options for all functions. 
From any menu, press 0 to repeat your options or * to return to the previous 
menu. 
The chart at the end of the...

Using NCS Mail Voice Messaging
22NCS Ware 4.0 User Guide
Logging in from Another Station or as a Virtual Extension
Press #, followed by your extension number, followed by your password. 
Remote Login
For remote login from outside the office, dial your company phone number 
and during the Auto Attendant greeting, press #, followed by your 
extension number, followed by your password. 
For standard remote login, the Auto Attendant must be configured. If Auto 
Attendant is not used in your office, someone...

NCS Ware 4.0 User Guide23
Voice Mail
Returning to Auto Attendant from NCS Mail
After a remote login, you can dial 9 from the main menu to return to the 
Auto Attendant, provided the Auto Attendant is configured and activated. 
This allows you to access voice mail and also speak with or leave messages 
for others on the same phone call. 
NCS Mail Main Menu Options
Once you’ve successfully logged into NCS Mail, you are presented with 
the following options at the Main Menu:
1. Listen to New Messages
2....

Using NCS Mail Voice Messaging
24NCS Ware 4.0 User Guide
Disposing of the Messages
After or while listening to a new or saved message, you have the following 
options. Press…
•1 to delete
•2 to replay
•3 to save
•4 to forward a copy of the message with an introduction
•5 to call the sender. 
This is the N-TeliCall feature described on page 33. Press *** to 
disconnect from the call and return to NCS Mail. 
The sender’s caller ID information is automatically captured by the 
NCS Serv if the caller is an...